ASB Mobile app

What happens if I close my account or change the account type for Donate the Change?

If you close your transaction account, Donate the Change will switch off. If you change your transaction account, for example ...

FastNet Classic ASB Mobile app Save the Change Bank Accounts

Can I personalise my ASB account images?

Yes, you can choose your favourite account image in one of two ways: Upload your own image by taking a ...

Mobile Banking FastNet Classic ASB Mobile app Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

What are the processing times for electronic one-off payments and transfers?

Transfers and payments to your own ASB account or someone else’s ASB account are real-time and transferred as clear funds ...

FastNet Classic Bill Payments ASB Mobile app One-off payments Payments

What do I do if I no longer use a registered device?

Deregister your device once you have decided to sell or give away your device. You can deregister it on the ...

ASB Mobile app Security

What do I do if my registered device has been lost or stolen?

You can deregister your lost and stolen device on another device with the ASB Mobile Banking app: Settings > Security ...

ASB Mobile app Security

What do I do if there’s a device registered for the ASB Mobile Banking app that I don’t recognise?

We take security extremely seriously. If you see a device, you do not recognise in your list of registered devices ...

ASB Mobile app Security

Can I use my fingerprint / Face ID to log into the ASB Mobile Banking app?

Yes, you can log in to the ASB Mobile Banking app using your fingerprint / Touch ID or Face ID ...

ASB Mobile app ASB Login Security

How do I change my default account for payments and transfers in FastNet Classic or the ASB Mobile app?

To save time when making payments or transfers using FastNet Classic internet banking or the ASB Mobile Banking app, you ...

FastNet Classic Transfers ASB Mobile app Payments

How do I apply for an ASB Personal Loan?

There are a few ways you can apply for a personal loan: Existing customers can log in to FastNet Classic ...

FastNet Classic ASB Mobile app Personal Loan Application

What are the daily payment limits in FastNet Classic internet banking?

Daily payment limits are a security precaution. You can make payments totalling $1,000 per day (or a lower amount as ...

FastNet Classic Netcode Limits ASB Mobile app Payments

What do I do if there’s a device registered for the ASB Mobile Banking app that I don’t recognise?

We take security extremely seriously. If you see a device, you do not recognise in your list of registered devices ...

ASB Mobile app Security

How do I rename my accounts so they are personal to me?

You can personalise your bank account names via FastNet Classic internet banking and the ASB Mobile Banking app. For example, ...

Internet Banking FastNet Classic Accounts ASB Mobile app

How do I get a new PIN on my Visa credit card or debit card?

You can change or set up your Visa credit or debit card PIN online if you're registered for Netcode. Here’s ...

FastNet Classic PIN Visa Debit Cards ASB Mobile app Credit Cards

How do I update the OS version on my Apple (iOS) device?

As steps may vary between devices, we strongly recommend you follow the instructions set out by your device’s manufacturer. Click ...

ASB Mobile app

How do I turn push notifications on or off for the ASB Mobile Banking app?

Firstly, enable push notifications on your mobile device: For iPhone / iPad:  Open the ‘Settings’ app Scroll to ‘ASB Mobile’ ...

Mobile Banking ASB Mobile app

How do I create, change or stop my alerts?

You can set up and manage alerts on FastNet Classic internet banking or the ASB Mobile Banking app. On FastNet ...

FastNet Classic ASB Mobile app Alerts

What form of ID do I need to apply for an ASB Personal Loan?

If you are not yet an ASB customer, we’ll need to see some photo ID, such as a Passport. We’ll ...

FastNet Classic ASB Mobile app Personal Loan Application

How do I apply for an ASB Debt Consolidation Loan?

There are a few ways you can apply for a debt consolidation loan: Existing customers can log in to FastNet ...

FastNet Classic Debt Consolidation Loan ASB Mobile app Personal Loan Application

How do I apply for an ASB Personal Loan?

There are a few ways you can apply for a personal loan: Existing customers can log in to FastNet Classic ...

FastNet Classic ASB Mobile app Personal Loan Application

What happens if I close my account or change the account type for Donate the Change?

If you close your transaction account, Donate the Change will switch off. If you change your transaction account, for example ...

FastNet Classic ASB Mobile app Save the Change Bank Accounts

Can I personalise my ASB account images?

Yes, you can choose your favourite account image in one of two ways: Upload your own image by taking a ...

Mobile Banking FastNet Classic ASB Mobile app Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

What are the processing times for electronic one-off payments and transfers?

Transfers and payments to your own ASB account or someone else’s ASB account are real-time and transferred as clear funds ...

FastNet Classic Bill Payments ASB Mobile app One-off payments Payments

What do I do if I no longer use a registered device?

Deregister your device once you have decided to sell or give away your device. You can deregister it on the ...

ASB Mobile app Security

What do I do if my registered device has been lost or stolen?

You can deregister your lost and stolen device on another device with the ASB Mobile Banking app: Settings > Security ...

ASB Mobile app Security

What do I do if there’s a device registered for the ASB Mobile Banking app that I don’t recognise?

We take security extremely seriously. If you see a device, you do not recognise in your list of registered devices ...

ASB Mobile app Security

Can I use my fingerprint / Face ID to log into the ASB Mobile Banking app?

Yes, you can log in to the ASB Mobile Banking app using your fingerprint / Touch ID or Face ID ...

ASB Mobile app ASB Login Security

How do I change my default account for payments and transfers in FastNet Classic or the ASB Mobile app?

To save time when making payments or transfers using FastNet Classic internet banking or the ASB Mobile Banking app, you ...

FastNet Classic Transfers ASB Mobile app Payments

How do I apply for an ASB Personal Loan?

There are a few ways you can apply for a personal loan: Existing customers can log in to FastNet Classic ...

FastNet Classic ASB Mobile app Personal Loan Application