What do I do if my registered device has been lost or stolen?

Last Updated: 17 May 2023

You can deregister your lost and stolen device on another device with the ASB Mobile Banking app:

Settings > Security > Manage Devices

  1. Launch the ASB Mobile app
  2. Tap on More
  3. Tap Settings
  4. Under Devices
  5. Tap Manage Devices
  6. Remove any devices that are old or that you do not recognise

Tip: You can review the date a device was last used by selecting more information

You can deregister it from FastNet Classic internet banking:

Login > Manage Device

  1. Login to FastNet Classic internet banking
  2. Tap your username on the right top corner of the screen
  3. Then select Manage Devices
  4. Remove any devices that are old or that you do not recognise.

If you can’t access the ASB Mobile Banking app or FastNet Classic Internet Banking, or need to block cards, call us on 0800 803 804, or +64 9 306 3000 if you are overseas to have your device deregistered.

Tip: You can also block any cards in cards control via the ASB Mobile Banking app.

We also have these useful guides to help you.

How to temporarily lock your ASB Visa Credit or Debit Card

How to cancel and replace your ASB Visa Credit or Debit card

ASB Card Control useful guides

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