Keeping you safe from fraud and scams

We take the protection of your money seriously and work every day to protect you from financial crime

ASB is aware of scam text messages circulating in New Zealand. These may appear to be related to parcel deliveries. Do not click on the link in the message or share any personal information. Find out more here.

Scams are deceptive and could trick you into giving away money, internet banking login or Netcode details, credit card details and more. They often ask for information we would never ask for, unless it's in person at a branch. They target customers over the phone, email or text.

Remember, we will never text or email you with a link to log in to your FastNet Classic internet banking.

    Do you need urgent help?

    Having trouble accessing your accounts or cards? Has your banking been compromised or have you given out personal details?

    Get help

    Have you been scammed?

    Got something phishy? Check out the latest scams targeted at our customers.

    Current scams

Making sure it's you with two-step verification

Your online account is protected with two-step verification. For certain actions, such as making payments over $1,000 or logging in from an unusual location, we may require extra information to be sure it’s really you.

Learn more

How to stay one step ahead of fraudsters

What is cyber security?

Simply, it’s the security of your computer, networks, and any internet-connected devices like your phone.

How can I be safe online?

It is very important to ensure that you are protected against cybercriminals. CERT NZ has some great tips on what you can do.

Get started

How to guides

New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.

Find out more

Things to remember

We're here to help

If you're worried that your banking has been compromised, call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas.

If you need to chat about your account security in general, call 0800 803 804.

Suspicious email, phone call or text?

Forward the email or text to phishing@asb.co.nz and delete the message.

On the phone? Hang up straight away. Then call us on 0800 ASB FRAUD. 

Stay safe

  • Don't give out any personal details
  • Don't make any 'urgent' payments to someone you don't know
  • Don't download any software on to your computer or device that someone on the phone has asked you to
  • Hang up immediately
  • Delete that email or text