Keeping you safe online

We take the protection of your money seriously and have great systems in place so you can bank safely online.

ASB is aware of current IRD and NZ Government phishing scams affecting our customers. If you get a suspicious SMS or email, do not click on any links or provide any personal information. If you have clicked on a suspicious link and provided your bank details, please call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas, or visit your local branch. Find out more.

Urgent help and current scams

    Do you need urgent help?

    Having trouble accessing your accounts or cards? Has your banking been compromised or have you given out personal details?

    Get help

    Received something suspicious

    Got something phishy? Check out the latest scams targeted at our customers.

    Current scams

How to keep yourself safe

    Enable push notifications

    Downloading the ASB Mobile Banking app and enabling push notifications allows us to send you important security alerts.

    Type asb.co.nz into your address bar

    We will never send an email or text with links to online banking. Always log in by typing asb.co.nz into your address bar, or using the ASB Mobile Banking app.

    Use a strong and unique password

    Use a phrase you can remember and add numbers/special characters like 3veryCh1ckenL0vrsBeetles!

    Set daily payment limits

    Lower the amount that can be paid from your account in a single day.

    Complete an ASB security Checkup

    Log in to FastNet Classic internet banking, click your name in the top right hand corner and then select "Security Checkup". 

    Enable two-step verification

    Two-step verification helps protect your account from unauthorised activity. We may ask you to confirm your identity when logging in or making payments. Learn more.

What ASB is doing to keep you safe

  • We use state of the art systems which constantly monitor for suspicious activity and alert you if something we see doesn't seem quite right. These systems are regularly reviewed against the latest standards to ensure they are best in class.

  • Working alongside NetSafe and CERT NZ we raise awareness around online safety and current scams.

  • We offer Better Banking Workshops designed to help you bank safely, easily and conveniently. Find out more here.

Could it happen to you?

How Sandra lost $80,000

61-year-old Sandra received a phone call from Daniel who said he was from her internet provider. Daniel said that Sandra had a problem with her internet connection and if she didn't act soon, it would be disconnected. She agreed to let Daniel help her, and downloaded and installed a computer program that gave Daniel access to her computer. Daniel also asked her to read out the special code he claimed he texted to her. So, Sandra read out the number in the text to him.

That day, Daniel scammed Sandra out of more than $80,000.

Would you hang up?

Test yourself

How Tim was scammed out of $950

35-year-old Tim got an email that seemed to come from ASB labelled as 'Urgent'. The email informed him there was an unrecognised login to his account. It said he needed to verify his account details by clicking on a link in the email and entering his login details. Tim was worried that his account would be blocked and immediately clicked the link to verify his account details. He entered his username and password.

A few weeks later, Tim was scammed out of his holiday savings of $950.

Would you recognise a phishing email?

Take the quiz

Questions you might have

  • I think I’ve been caught by a Scam or Fraud, what do I do?

    • If you are speaking to someone you think may be defrauding/scamming you, stop all contact immediately.
    • If you have made any payments – do not make any more.
    • Call us immediately on 0800 ASB FRAUD (0800 272 372). The sooner we know about it the greater the chance we have to get your money back.
  • I've clicked on a suspicious link, what do I do?

    ASB will never send you a message or contact you over the phone to ask for your internet banking passwords or full card details.

    If you have clicked on a suspicious link:

    • Close your browser.
    • Call us immediately on 0800 ASB FRAUD (0800 272 372) so we can help secure your account.
    • Empty your browser cache and clear your browse history.
    • Perform a virus scan on your computer using anti-virus software.
    • Forward the message to us at phishing@asb.co.nz and then delete it.
  • I’m not sure that the person calling me is legitimate, what do I do?

    Fraudsters/Scammers will often make you feel a sense of urgency. The bank, police or any government agency will never ask you to send money away.

    If you’re unsure about the person you’re speaking to:

    • Politely hang up the phone.
    • Find a contact number for their company by searching online and phone them to confirm (don’t use any phone number they provide to you).
    • If you have concerns about your bank account, call us on 0800 ASB FRAUD (0800 272 372).
  • I've received a message that looks like it’s from ASB but I’m not sure, what do I do?

    ASB Will never: ask for your internet banking passwords or full cards details via email, text, phone or voice message.

    ASB Does: send security alerts via your ASB Mobile App or Fastnet Classic internet banking if our fraud monitoring systems detect anything unusual on your account.

    If you have any concerns call us on 0800 ASB FRAUD (0800 272 372).

Need help?

Call us

If you are concerned that there has been a breach in your ASB account security, please contact us immediately on 0800 ASB FRAUD (0800 272 372) or +64 9 306 3000 if you're overseas.

For any other queries, please contact us below.

0800 803 804