Unusual logins
We may ask you to complete two-step verification if we notice something unusual about your login, such as a new location such as a new location or device.
We may ask you to complete two-step verification if we notice something unusual about your login, such as a new location such as a new location or device.
If you enable Netcode @ Login, we'll ask you for two-step verification every time you log in.
Two-step verification is required to make payments totalling over $1,000 in a single day.
We’ll send you a temporary code via text message to you registered mobile number.
You can request a Netcode token which you can use in place of text messages.
Two-step verification is an extra layer of security that helps us make sure it’s really you when completing certain banking activities on your ASB account.
You may be asked to complete two-step verification when logging in, making larger payments, and certain other transactions using FastNet Classic.
Your ASB online account is protected by an extra layer of security. If we notice something unusual about your login, such as a new device or location, we may ask you to complete two-step verification to prove it's really you.
A Netcode token is small device from ASB that you can use in place of having Netcode texts sent to your mobile when doing your internet banking. It is very handy if you frequently lose service on your mobile phone, or are traveling overseas. Each token has an expiry date which can be found on the back of your token.
You can also choose to receive your Netcode via text message when using FastNet Classic internet banking. With this, you’ll receive your Netcode in a text message when a Netcode is required.
To request a Netcode token or register for Netcode via text message, call 0800 FASTNET (0800 327 863) and select option 2. If you're overseas you can call +64 9 306 3000.
We'll post your token out to you and when it arrives, just call 0800 FASTNET (0800 327 863) to activate it and you can start making Netcode authenticated transactions.
To register for Netcode, call us on 0800 FASTNET (0800 327 863) or +64 9 306 3185.
There are a few reasons why you may not be receiving your Netcode text:
If you are still experiencing issues, you can call our contact centre on 0800 FASTNET (0800 327 863) from within New Zealand, or on +64 9 306 3000 if you are overseas, and we'll be happy to help resolve the issue.
If you are concerned that there has been a breach in your ASB account security, contact us immediately.
Forward any suspicious looking emails to phishing@asb.co.nz.
If you receive a suspicious SMS message please delete it.
If you’re concerned about either an email or SMS you’ve received, call us on 0800 803 804.