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Contact us

Choose how you'd like to get in touch with us here at ASB. We're always ready to help.

Find an ASB branch Message us

Urgent contact

Missing or stolen cards

If your card has been lost or stolen, it is important to contact us immediately to cancel it.  

What to do

Phishing scam emails

We take security extremely seriously. If you think you’ve been targeted by an online or phone scam please call us on 0800 327 863 and we'll do everything we can to help.

Staying safe online

Find an expert in your area

Home loans

Our mobile lending managers cover much of the country. Tell us where you are and we'll show you managers in your area.

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Business & Rural

Answer a few questions to help us find you the right business or rural expert for your situation and in your area.

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International business

Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.

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Phone us

Available
From NZ
From overseas
General enquiries
Mon - Sun 6:30am - 11:00pm
FastNet Classic internet banking 

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Mon - Sun 6:30am - 11:00pm
FastNet Business help desk

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Mon - Fri 7:30am - 8:00pm
FastNet Business - Financial Markets Online

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Mon - Fri 7:30am - 8:00pm
FastPhone phone banking 

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24 hours; 7 days
Travel insurance enquiries
Mon - Sun 8:00am - 8:00pm

Travel Helpline
24 hours; 7days
Home loan line

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Mon - Fri 8:00am - 8:00pm
Sat - Sun 9:00am - 5:00pm

ASB Securities

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Mon - Fri 7:00am - 6:00pm
Business Banking
Mon - Fri 8:00am - 5:00pm
Rural Banking
Mon - Fri 8:00am - 5:00pm

Find us

Branches & ATMs

Regional business centres

Find your nearest ASB Business Banking office.

Head office

ASB North Wharf
12 Jellicoe Street
Auckland 1010

Postal address

P.O. Box 35
Shortland Street
Auckland 1140

Send us feedback

We welcome your feedback

Your satisfaction is important to us. Please let us know if there's room for improvement or if you'd like to give our staff a round of applause.

Share your feedback

We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.

Ways to share feedback

There are lots of different ways you can share your feedback with us.

Send us a message

Social media

Use your favourite

By phone

0800 803 804

By mail

Write to us

Still not satisfied? Talk to our Customer Care team

If we have been unable to resolve your complaint and you wish to pursue it further, you can:

  • Request that your complaint is passed onto one of our Customer Care managers.
  • Contact one of our Customer Care managers directly on 09 377 8930.

A Customer Care manager will then investigate and attempt to resolve your complaint.

The Banking Ombudsman Scheme

If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman Scheme for further consideration.

The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.

You can contact the Banking Ombudsman Scheme and find out information about this service.

You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:

fma.govt.nz
PO Box 1179
Wellington 6140
04 472 9830

ASBContact us