When you need extra help

Sometimes we all need extra help. That's why we're here.

Our Support Hub

We're committed to supporting you, whatever your situation, and whatever happens.

Finding the right support


We want everyone to be able to access their banking in a way that meets their needs, our aim is to provide inclusive, flexible and accessible products and services. Learn more about the accessibility features of our products and services.

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Financial difficulty

We know that hard times can hit absolutely anyone, at any time. This can be challenging, not just financially but emotionally, and it's important that we work with you to reduce any stress, and help you take back control. If money is becoming a problem, we're here to help you.

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Financial abuse

It can happen to anyone, and it can be invisible. Financial abuse or harm can start with a small breach of trust and build over time. If you, or someone you know has lost control of their money to another person, we're here to help. 

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Deceased estates

We understand losing a loved one is not easy. Winding up an estate can be complex and we're here to help you work through the process.

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Fraud and scams

We do everything we can to stay one step ahead of scammers and we take the protection of your money seriously. If you've been targeted let us know. We may be able to help.

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Language support

We know our customers have a diverse range of communication needs, so we have different options available to make it easy for you.

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Banking in New Zealand

While the New Zealand banking system is one of the safest and most stable in the world, there may be a few differences from the banking system in the country you are moving from.

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Abuse in transactions

We want everyone to feel safe banking digitally. If you or someone you know is receiving abusive messages in transactions, we are here to help.

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Support Finder

ASB's Support Finder is here to help you find financial support that might be available to you.

By answering some simple questions we'll help connect you with government benefits and services you may be eligible for - including many you might not know about.

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How to contact us

We're here to listen, understand your situation and find options to help.

Call us on 0800 803 804. Mon - Fri from 8:00am to 8:00pm, or 8:30am to 5:00pm on weekends and public holidays. If you're overseas, call +64 9 306 3000. Or see here for more ways to get in touch.