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Contact us

Choose how you'd like to get in touch with us here at ASB. We're always ready to help.

Find an ASB branch Email us

Urgent contact

Missing or stolen cards

If your card has been lost or stolen, it is important to contact us immediately to cancel it.  

What to do

Phishing scam emails

We take security extremely seriously. If you think you’ve been targeted by an online or phone scam please call us on 0800 327 863 and we'll do everything we can to help.

Staying safe online

Find an expert in your area

Home loans

Our mobile lending managers cover much of the country. Tell us where you are and we'll show you managers in your area.

Search now

Business & Rural

Answer a few questions to help us find you the right business or rural expert for your situation and in your area.

Search now

International business

Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.

Search now

Phone us

Available
From NZ
From overseas
General enquiries
24 hours; 7 days
0800 803 804
+64 9 306 3000
FastNet Classic internet banking 

Learn more

24 hours; 7 days
0800 327 863
+64 9 306 3185
FastNet Business help desk

Learn more

Mon - Fri 7:30am - 8:00pm
0800 225 527
+64 9 623 8763
FastNet Business - Financial Markets Online

Learn more

Mon - Fri 7:30am - 8:00pm
0800 225 527
+64 9 623 8763
FastPhone phone banking 

Learn more

24 hours; 7 days
0800 272 272
+64 9 302 4800
Travel line 
24 hours; 7 days
0800 925 566

Home loan line

Learn more

Mon - Fri 8:00am - 8:00pm
Sat - Sun 9:00am - 5:00pm
0800 100 600

ASB Securities

Learn more

Mon - Fri 7:00am - 6:00pm
0800 272 732
+64 9 448 8120
Business Banking
Mon - Fri 8:00am - 5:00pm
0800 272 222
+64 9 306 3000
Rural Banking
Mon - Fri 8:00am - 5:00pm
0800 787 252

Find us

Branches & ATMs

Regional business centres

Find your nearest ASB Business Banking office.

Head office

ASB North Wharf
12 Jellicoe Street
Auckland 1010

Postal address

P.O. Box 35
Shortland Street
Auckland 1140

Send us feedback

We welcome your feedback

Your satisfaction is important to us. Please let us know if there's room for improvement or if you'd like to give our staff a round of applause.

Share your feedback

We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.

Ways to share feedback

There are lots of different ways you can share your feedback with us.

Send us a message

Social media

Use your favourite

By phone

0800 803 804

By mail

Write to us

Still not satisfied? Talk to our Customer Care team

If we have been unable to resolve your complaint and you wish to pursue it further, you can:

  • Request that your complaint is passed onto one of our Customer Care managers.
  • Contact one of our Customer Care managers directly on 09 377 8930.

A Customer Care manager will then investigate and attempt to resolve your complaint.

The Banking Ombudsman

If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman for further consideration.

The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.

You can contact the Banking Ombudsman and find out information about this service here. You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:

fma.govt.nz
PO Box 1179
Wellington 6140
04 472 9830

ASBContact us