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Contact us

We're here to help with your banking questions and needs. There are several ways you can get in touch with us.

Find out More Send a message

Urgent help

Phishing and scam messaging

We take security issues extremely seriously. If you think you've been targeted by an online or phone scam, call 0800 ASB FRAUD (0800 272 372) or +64 9 306 3000 if you're overseas.

Stay safe online

Missing or stolen cards

If your card has been lost or stolen, you can temporarily lock your card or cancel and replace your card in the ASB Mobile Banking app or FastNet Classic internet banking.

What to do

Financial support

If you've been financially impacted by Covid 19 or worried about money, we're here to help. View our Personal Banking or Business Banking FAQs for more information.

COVID-19 update

There are current IRD and NZ Government phishing scams affecting our customers. If you get a suspicious SMS or email, do not click on any links or provide any personal information. Find out more here.

Ways to get help

My Messages

Send a message through FastNet Classic and our team will try to reply within the same business day. 

Send a message

How-to-guides

Step-by-step guides to help you get started with banking on your computer, smartphone or tablet.

Visit our How-to-Hub

ASB Help

Check out our library of over 2000 answers to frequently asked questions.

Visit ASB Help

Phone us

Choose

Everyday banking

 

ASB's priority line for customers aged 65 and over
Mon - Fri   8:00am - 8:00pm
Sat, Sun & public holidays  8:30am - 5:00pm

From New Zealand
0800 272 119

 

FastNet Classic internet banking
Learn more

Mon - Fri   8:00am - 8:00pm
Sat, Sun & public holidays  8:30am - 5:00pm

From New Zealand
0800 327 863

From overseas
+64 9 306 3185

 

FastPhone phone banking
Learn more

24 hours; 7 days

From New Zealand
0800 272 272

From overseas
+64 9 302 4800

 

COVID-19 special response number
Mon - Fri   8:00am - 8:00pm
Sat, Sun & public holidays  8:30am - 5:00pm

From New Zealand
0800 272 205

 

General enquiries
Mon - Fri   8:00am - 8:00pm
Sat, Sun & public holidays  8:30am - 5:00pm

From New Zealand
0800 803 804

From overseas
+64 9 306 3000

Loans and credit cards

 

Home loans
Learn more

Mon - Fri   8:00am - 6:30pm
Sat  8:30am - 5:00pm
Sun & public holidays: Closed 

From New Zealand
0800 100 600
Option 2 for existing home loan queries
Option 3 for new home loans and top ups 

 

Personal loans and credit cards
Learn more about personal loans

Learn more about credit cards

Mon - Fri   8:00am - 6:30pm
Sat  8:30am - 5:00pm
Sun & public holidays: Closed 

From New Zealand
0800 100 600
Option 1 for new personal loans and credit cards 

Investments

 

ASB Securities (Share Trading)
Learn more

Mon - Fri   7:00am - 6:00pm

From New Zealand
0800 272 732

From overseas
+64 9 448 8120

 

ASB KiwiSaver Scheme 
Learn more

Mon - Fri   8:00am - 6:30pm
Sat  8:30am - 5:00pm
Sun & public holidays: Closed

From New Zealand
0800 272 738

 

Term Deposits
Learn more

Mon - Fri   8:00am - 6:30pm
Sat  8:30am - 5:00pm
Sun & public holidays: Closed

From New Zealand
0800 650 506

 

Insurance

 

Insurance (new policies) 
Mon - Fri   8:00am - 6:30pm
Sat  8:30am - 5:00pm
Sun & public holidays: Closed 

From New Zealand
0800 200 252 

 

Travel Insurance enquiries
Mon - Fri   8:00am - 6:30pm
Sat  8:30am - 5:00pm
Sun & public holidays: Closed

From New Zealand
0800 925 566

General

 

FastNet Business help desk
Learn more

Mon - Fri   8:00am - 8:00pm

From New Zealand
0800 225 527

From overseas
+64 9 623 8763

 

FastNet Business - Financial Markets Online
Learn more

Mon - Fri   8:00am - 8:00pm

From New Zealand
0800 225 527

From overseas
+64 9 623 8763

 

Business Banking
Mon - Fri   8:00am - 5:00pm

From New Zealand
0800 272 222

From overseas
+64 9 306 3000

 

Merchant

 

Merchant services
Learn more

Mon - Fri   8:00am - 5:00pm

From New Zealand
0800 272 555

Rural banking

 

Rural banking
Mon - Fri   8:00am - 5:00pm

From New Zealand
0800 787 252

Find an expert in your area

Home loans

Our mobile lending managers cover much of the country. Tell us where you are and we'll show you managers in your area.

Find an expert

Business & Rural

Answer a few questions to help us find you the right business or rural expert for your situation and in your area.

Find an expert

International business

Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.

Find an expert

Find us

Head office

ASB North Wharf
12 Jellicoe Street
Auckland 1010

Postal address

P.O Box 35
Shortland Street
Auckland 1140 

We'd love to hear your feedback

We're committed to helping our customers get one step ahead. We'd like to hear about times when we've done just that, or the times where we've fallen short. 

There's always room for improvement and we do our best to resolve complaints as quickly and fairly as possible. Of course, we also want to hear about positive experiences and we'll pass your compliments on. We value all feedback from our customers. We record this information and review it regularly to help us spot opportunities for improvement.

Share your feedback with us

  • Lodge a complaint online

    Let us know how we can help make your banking better. 

    Make a complaint

  • Share your thoughts online

    Whether it's feedback or a compliment, we'd love to hear it.

    Give us feedback

Get in touch with Customer Care

The ASB Customer Care team are dedicated to working through complaints our customers may have. If we've been unable to resolve your complaint and you'd like to pursue it further, you can:

  • Request that your complaint is passed onto one of our Customer Care managers.
  • Contact one of our Customer Care managers directly on 0800 272 288, extension 97757, or 09 377 8930.

A Customer Care manager will then investigate and attempt to resolve your complaint.

Reach out to the Banking Ombudsman Scheme

We'll do everything we can, and work with you to iron out any problems. However if you're not happy with how we're managing your concerns and our Customer Care team haven't been able to help, you could talk to the Banking Ombudsman.

They're free and independent, and may be able to help you resolve concerns and disputes with your bank. Before the Banking Ombudsman can review your complaint, do give us opportunity to look into it first.

Financial Markets Authority

You can also report information about ASB or any of our advisors to the Financial Markets Authority.

Website: fma.govt.nz
Phone: 04 472 9830
Address: PO Box 1179, Wellington 6140

ASB Community Bankers

ASB has a dedicated team of Community Bankers that provide extra support for our customers who are getting to grips with ASB's online banking services. 

Our Community Bankers visit local libraries, community centres, aged care home and they facilitate free Better Banking workshops in local communities. 

Find out more

ASBContact ASB – phone numbers and branch details | ASB