i

Contact us

Our contact centre will be open from 8:00am - 8:00pm on weekdays and 8:30am - 5:00pm on weekends and public holidays to assist customers with critical banking requirements or urgent queries.

Financial support FAQs Feedback and Complaints

Urgent contact

Financial support

If you have been impacted by COVID-19 and would like to find out about financial support options with ASB, view our COVID-19 update.

Or view our financial support FAQ's links below.

Personal Banking FAQs
Business Banking FAQs

Missing or stolen cards

If your card has been lost or stolen, it is important to contact us immediately to cancel it.  

What to do

Fraud, phishing and scams

We take security extremely seriously. If you think you've been targeted by an online or phone scam, let us know and we'll do everything we can to help. Call 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas.

Stay safe online

Phone us

We are here to help, but how we help will look different during the COVID-19 restrictions.

Our contact centre will be open from 8:00am - 8:00pm on weekdays and 8:30am - 5:00pm on weekends and public holidays to assist customers with critical banking requirements or urgent queries.

Please use our online channels where possible: asb.co.nz, the mobile app or send us a secure email from your online banking profile.

Available
From NZ
From overseas
COVID-19 special response number
Mon - Fri   8:00am - 8:00pm 
Sat, Sun & public holidays  8:30am - 5:00pm

ASB's priority line for customers aged 65 and over
Mon - Fri   8:00am - 8:00pm 
Sat, Sun & public holidays  8:30am - 5:00pm

General enquiries
Mon - Fri   8:00am - 8:00pm 
Sat, Sun & public holidays  8:30am - 5:00pm
FastNet Classic internet banking 

Learn more

Mon - Fri   8:00am - 8:00pm 
Sat, Sun & public holidays  8:30am - 5:00pm
FastNet Business help desk

Learn more

Mon - Fri   8:00am - 8:00pm 
FastNet Business - Financial Markets Online

Learn more

Mon - Fri   8:00am - 8:00pm 
FastPhone phone banking 

Learn more

24 hours; 7 days
Travel insurance enquiries
Mon - Fri 8:00am - 8:00pm
Sat 8:30am - 5:00pm
Sun & public holidays closed

Home lending:
Mon - Fri 8:00am - 8:00pm 
Sat 8:30am - 5:00pm
Sun & public holidays closed

Personal lending and credit cards:
Mon - Fri 8:00am - 8:00pm 
Sat 8:30am - 5:00pm
Sun & public holidays closed


ASB Securities

Learn more

Mon - Fri 7:00am - 6:00pm
Business Banking
Mon - Fri 8:00am - 5:00pm
Rural Banking
Mon - Fri 8:00am - 5:00pm

Merchant Services

Learn more

Mon - Fri 8.30am - 5.00pm

Email us

If you'd prefer to email your question please use our enquiry form.

Find an expert in your area

Home loans

Our mobile lending managers cover much of the country. Tell us where you are and we'll show you managers in your area.

Search now

Business & Rural

Answer a few questions to help us find you the right business or rural expert for your situation and in your area.

Search now

International business

Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.

Search now

Find us

Branches & ATMs

Regional business centres

Find your nearest ASB Business Banking office.

Head office

ASB North Wharf
12 Jellicoe Street
Auckland 1010

Postal address

P.O. Box 35
Shortland Street
Auckland 1140

We welcome your feedback

Your satisfaction is important to us. Please let us know if there's room for improvement or if you'd like to give our staff a round of applause.We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.

Share your feedback with us

Still not satisfied? Talk to our Customer Care team

If we have been unable to resolve your complaint and you wish to pursue it further, you can:

  • Request that your complaint is passed onto one of our Customer Care managers.
  • Contact one of our Customer Care managers directly on 09 377 8930.

A Customer Care manager will then investigate and attempt to resolve your complaint.

The Banking Ombudsman Scheme

If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman Scheme for further consideration.

The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.

You can contact the Banking Ombudsman Scheme and find out information about this service.

You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:

fma.govt.nz
PO Box 1179
Wellington 6140
04 472 9830

ASBContact ASB – phone numbers and branch details | ASB