If your card has been lost or stolen, you can temporarily lock your card or cancel and replace your card in the ASB Mobile Banking app or FastNet Classic internet banking.
Send a message through FastNet Classic and our team will try to reply within the same business day.
Step-by-step guides to help you get started with banking on your computer, smartphone or tablet.
Check out our library of over 2000 answers to frequently asked questions.
Our Home Ownership Managers cover much of the country. Tell us where you are and we'll show you managers in your area.
Answer a few questions to help us find you the right business or rural expert for your situation and in your area.
Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.
ASB North Wharf
12 Jellicoe Street
P.O Box 35
We're committed to helping our customers get one step ahead. We'd like to hear about times when we've done just that, or the times where we've fallen short.
There's always room for improvement and we do our best to resolve complaints as quickly and fairly as possible. Of course, we also want to hear about positive experiences and we'll pass your compliments on. We value all feedback from our customers. We record this information and review it regularly to help us spot opportunities for improvement.
If you need help understanding how to make a complaint, we have a Complaints Easy English guide which is concise and easy to understand.
The ASB Customer Care team are dedicated to working through complaints our customers may have. If we've been unable to resolve your complaint and you'd like to pursue it further, you can:
Reach out to the Banking Ombudsman Scheme
We'll do everything we can, and work with you to iron out any problems. However if you're not happy with how we're managing your concerns and our Customer Care team haven't been able to help, you could talk to the Banking Ombudsman.
They're free and independent, and may be able to help you resolve concerns and disputes with your bank. Before the Banking Ombudsman can review your complaint, do give us opportunity to look into it first.
ASB has a dedicated team of Community Bankers that provide extra support for our customers who are getting to grips with ASB's online banking services.
Our Community Bankers visit local libraries, community centres, aged care home and they facilitate free Better Banking workshops in local communities.