If your card has been lost or stolen, it is important to contact us immediately to cancel it.
Contact us
Call 0800 803 804 for general enquiries. We're available every day from 6:30am to 11pm.
Urgent contact
Phishing scam emails
We take security extremely seriously. If you think you’ve been targeted by an online or phone scam please call us on 0800 327 863 and we'll do everything we can to help.
Phone us
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Available
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From NZ
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From overseas
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General enquiries
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Mon - Sun 6:30am - 11:00pm
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FastNet Classic internet banking
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Mon - Sun 6:30am - 11:00pm
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FastNet Business help desk
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Mon - Fri 7:30am - 8:00pm
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FastNet Business - Financial Markets Online
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Mon - Fri 7:30am - 8:00pm
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FastPhone phone banking
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24 hours; 7 days
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Travel insurance enquiries
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Mon - Sun 8:00am - 8:00pm
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Home loan line
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Mon - Fri 8:00am - 8:00pm
Sat - Sun 9:00am - 5:00pm |
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ASB Securities
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Mon - Fri 7:00am - 6:00pm
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Business Banking
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Mon - Fri 8:00am - 5:00pm
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Rural Banking
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Mon - Fri 8:00am - 5:00pm
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Merchant Services
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24 hours; 7 days
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Find an expert in your area
Home loans
Our mobile lending managers cover much of the country. Tell us where you are and we'll show you managers in your area.
Business & Rural
Answer a few questions to help us find you the right business or rural expert for your situation and in your area.
International business
Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.
Find us
Branches & ATMs
Find an ASB branch or ATM.
Regional business centres
Find your nearest ASB Business Banking office.
Head office
ASB North Wharf
12 Jellicoe Street
Auckland 1010
Postal address
P.O. Box 35
Shortland Street
Auckland 1140
Send us feedback
We welcome your feedback
Your satisfaction is important to us. Please let us know if there's room for improvement or if you'd like to give our staff a round of applause.
Share your feedback
We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.
Ways to share feedback
There are lots of different ways you can share your feedback with us.
Social media
By phone
In person
By mail
Still not satisfied? Talk to our Customer Care team
If we have been unable to resolve your complaint and you wish to pursue it further, you can:
- Request that your complaint is passed onto one of our Customer Care managers.
- Contact one of our Customer Care managers directly on 09 377 8930.
A Customer Care manager will then investigate and attempt to resolve your complaint.
The Banking Ombudsman Scheme
If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman Scheme for further consideration.
The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.
You can contact the Banking Ombudsman Scheme and find out information about this service.
You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:
fma.govt.nz
PO Box 1179
Wellington 6140
04 472 9830
