If you have been impacted by COVID-19 and would like to find out about financial support options with ASB, view our COVID-19 update.
Or view our financial support FAQ's links below.
Contact us
Our contact centre will be open from 8:00am - 8:00pm on weekdays and 8:30am - 5:00pm on weekends and public holidays to assist customers with critical banking requirements or urgent queries.
Urgent contact
Missing or stolen cards
If your card has been lost or stolen, it is important to contact us immediately to cancel it.
Fraud, phishing and scams
We take security extremely seriously. If you think you've been targeted by an online or phone scam, let us know and we'll do everything we can to help. Call 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas.
ASB is aware of scam text messages circulating in New Zealand. These may appear to be related to parcel deliveries. Do not click on the link in the message or share any personal information. Find out more here.
Phone us
We are here to help, but how we help will look different during the COVID-19 restrictions.
Our contact centre will be open from 8:00am - 8:00pm on weekdays and 8:30am - 5:00pm on weekends and public holidays to assist customers with critical banking requirements or urgent queries.
Please use our online channels where possible: asb.co.nz, the mobile app or send us a secure email from your online banking profile.
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Available
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From NZ
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From overseas
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COVID-19 special response number
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Mon - Fri 8:00am - 8:00pm
Sat, Sun & public holidays 8:30am - 5:00pm |
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ASB's priority line for customers aged 65 and over
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Mon - Fri 8:00am - 8:00pm
Sat, Sun & public holidays 8:30am - 5:00pm |
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General enquiries
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Mon - Fri 8:00am - 8:00pm
Sat, Sun & public holidays 8:30am - 5:00pm |
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FastNet Classic internet banking
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Mon - Fri 8:00am - 8:00pm
Sat, Sun & public holidays 8:30am - 5:00pm |
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FastNet Business help desk
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Mon - Fri 8:00am - 8:00pm
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FastNet Business - Financial Markets Online
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Mon - Fri 8:00am - 8:00pm
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FastPhone phone banking
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24 hours; 7 days
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Travel insurance enquiries
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Mon - Fri 8:00am - 6:30pm
Sat 8:30am - 5:00pm Sun & public holidays closed |
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Home lending: Personal lending and credit cards: |
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ASB Securities
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Mon - Fri 7:00am - 6:00pm
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Business Banking
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Mon - Fri 8:00am - 5:00pm
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Rural Banking
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Mon - Fri 8:00am - 5:00pm
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Merchant Services
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Mon - Fri 8.30am - 5.00pm
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Email us
If you'd prefer to email your question please use our enquiry form.
Find an expert in your area
Home loans
Our mobile lending managers cover much of the country. Tell us where you are and we'll show you managers in your area.
Business & Rural
Answer a few questions to help us find you the right business or rural expert for your situation and in your area.
International business
Whether you're looking to import goods to or export goods from New Zealand an international business expert can help.
Find us
Branches & ATMs
Find an ASB branch or ATM.
Regional business centres
Find your nearest ASB Business Banking office.
Head office
ASB North Wharf
12 Jellicoe Street
Auckland 1010
Postal address
P.O. Box 35
Shortland Street
Auckland 1140
Regional Banking Hubs
Regional Banking Hubs offering basic banking services
Martinborough, Opunake, Stoke and Twizel are local banking hubs that offer basic banking services:
- Smart ATM: For cash withdrawal and cash/coin deposits
- iPads: To access our website and internet banking
- Phones: To call our contact centre
Customers seeking other banking services or financial advice will be assisted to use internet banking or put in touch with someone at our contact centre who can help.
For recent media updates regarding Regional Banking Hubs see nzba.org.nz.
ASB Community Bankers
ASB has introduced a dedicated team of Community Bankers to provide a helping hand to those who need a bit more support with their everyday banking.
The five ASB Community Bankers visit local libraries, community centres and aged-care facilities, bringing the personal touch with one-on-one support for our customers who are getting to grips with ASB's online banking services. The team also facilitate free Better Banking Workshops in local communities.
The team are currently being piloted in Auckland, Northland and the Waikato areas.
Customers can arrange to meet an ASB Community Banker by calling 0800 272 119 (65+ priority line), 0800 803 804 or by speaking with a member of the ASB team in branch.
For more information about our Better Banking Workshops click here.
We welcome your feedback
Your satisfaction is important to us. Please let us know if there's room for improvement or if you'd like to give our staff a round of applause.We do our best to resolve complaints as quickly and fairly as possible. Providing as much information as you can helps us to do just that. Of course, we also love to hear about positive experiences too and we'll pass your compliments on to the appropriate staff.
Share your feedback with us
Still not satisfied? Talk to our Customer Care team
If we have been unable to resolve your complaint and you wish to pursue it further, you can:
- Request that your complaint is passed onto one of our Customer Care managers.
- Contact one of our Customer Care managers directly on 0800 272 288 ext 97757.
A Customer Care manager will then investigate and attempt to resolve your complaint.
The Banking Ombudsman Scheme
If you remain dissatisfied, we will inform you that you may refer your complaint to the Banking Ombudsman Scheme for further consideration.
The Banking Ombudsman Scheme is a free and independent service which helps people sort out unresolved problems they have with their banking service providers.
You can contact the Banking Ombudsman Scheme and find out information about this service.
You can also report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:
fma.govt.nz
PO Box 1179
Wellington 6140
04 472 9830
