Complaint Form
Your feedback is important to us to get things right. Let us know if you have a problem or concern, we will try to resolve your issue as quickly as possible.
Existing ASB customer?
The quickest way to contact us is by using Josie the Chatbot in the ASB Mobile Banking app. To make a complaint, start a chat with Josie and type 'Make a complaint.' It will connect you to one of the team who can help you.
Don't have the ASB Mobile app?
It's easy to get setup. You can find out more about the ASB Mobile Banking here. Search and download the ASB Mobile Banking app on your smartphone or tablet.
Visit the Apple app store or Google play store. Alternatively please complete the form below with as much detail as possible and we will get back to you within two business days.
Taking your complaint further
Get in touch with ASB's Customer Care Early Resolve Team
ASB's Customer Care teams are dedicated to working through complaints from our customers. If we've been unable to resolve your complaint and you'd like to pursue it further, you can:
- Request that your complaint is passed onto one of our Customer Care Managers.
- Discuss your complaint further by contacting one of our Customer Care Managers directly on 0800 272 005, or 09 336 9284.
They will then investigate and attempt to resolve your complaint with you.
Reach out to the Banking Ombudsman Scheme
We'll do everything we can, and work with you to iron out any problems. However if you're not happy with how we're managing your concerns and our Customer Care team haven't been able to help, you could talk to the Banking Ombudsman.
They're free and independent, and may be able to help you resolve concerns and disputes with your bank. Before the Banking Ombudsman can review your complaint, do give us opportunity to look into it first.
Website: bankomb.org.nz
Phone: 0800 805 950
Email: help@bankomb.org.nz