Complaint Form

Your feedback is important to us to get things right. Let us know if you have a problem or concern, we will try to resolve your issue as quickly as possible. You can do so by sending us a secure message via FastNet Classic or using the form below.

Existing ASB customer?

For a more personalised reply please log in to FastNet Classic, go to 'My Messages' and send us a secure message.

New to ASB/Don't have FastNet Classic?
Please give us as much detail as possible so we can respond to your complaint within 2 business days.

If you need help understanding how to make a complaint, we have a Complaints Easy English guide and have translated the guide into additional languages.