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How-to guides

Step-by-step guides to help you get started with banking on your computer, smartphone or tablet. Want some in person help with online banking?

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Cyber Smart Week

This week is Cyber Smart Week. Take this time to check that you’re staying safe and secure when banking online.

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Introduction to online banking

ASB's FastNet Classic internet banking and ASB Mobile banking app are safe and secure ways to do your banking. Check your balances, transfer money between accounts, pay bills and more. Take a look at our step-by-step guides to learn how to do day-to-day banking tasks from the comfort of your home.

Get started

Our registration guides will help you start banking online for the first time. Once you’ve registered for internet banking you can also register for the ASB Mobile app. You’ll also need to register for two-step verification to help make sure it’s really you when you're doing certain banking activities online.

Online banking steps

Learn some of the basic banking tasks that can be completed on either internet banking or the ASB Mobile app. ASB’s step-by-step guides help you with a variety of online banking tasks at your own pace, when and where it suits you. See the below list of online banking features, use the arrow on the far right of the drop-down menu to learn more.

How to update your contact details

How to update your contact details online.

How to pay someone

How to pay a person or one-off bill online, saving you a trip to the branch.

How to transfer money between your ASB accounts

How to transfer money between your ASB accounts.

How to add a bill payee

How to set up a bill payee to make regular payments to the same person or company, at different times or for varying amounts.

How to set up an automatic payment

How to set up an automatic-payment to make on-going payments for the same amount and at regular time.

How to reset your password

If you have forgotten your online banking password or need to change it, you can reset it using the ASB Mobile Banking app.

How to apply for an ASB KiwiSaver Scheme account

It’s easy to apply for the ASB KiwiSaver Scheme using your smartphone. Read the below guide to learn how to apply for the ASB KiwiSaver Scheme with the ASB Mobile Banking app.

How to take charge of your ASB KiwiSaver account

Whether you’re progressing towards a worry-free retirement, or buying your first home, you’ll find the ASB KiwiSaver Scheme is a powerful savings tool.

How to pay someone overseas

Sending money overseas using FastNet Classic internet banking is simple and easy.

How to set up a new term investment

Setting up an ASB term investment with funds from an existing ASB account is simple and easy using FastNet Classic internet banking.

How to reinvest a term investment

Reinvest your existing term investment simply and easily with FastNet Classic internet banking.

How to PIN your card

Adding or updating a PIN to your ASB Visa Credit or Debit card is simple and easy via the ASB Mobile Banking app.

How to cancel and replace your ASB card

If your ASB Visa Credit or Debit card has been lost or stolen you can easily and quickly take control using the ASB Mobile Banking app.

How to temporarily lock your ASB card

If your ASB Visa Credit or Debit card has been lost or stolen you can easily and quickly take control using the ASB Mobile Banking app.

How to stay logged in when switching apps

Sometimes you might need to switch between the ASB Mobile Banking app and other apps to get your banking done.

Making your everyday banking easier

    Better Banking Workshops

    We'd love for you to join us for a Better Banking Workshop, where we will take you through our self-service banking options. These will include mobile and internet banking, ATM and phone banking.

    Register

    Priority Line

    ASB’s priority line is for our customers aged 65 and over. Please call 0800 272 119 and one of our friendly staff will be able to help you.

    FastPhone Banking

    FastPhone is a way to do your banking by phone and get direct access to your accounts 24/7. Register for FastPhone by calling our Contact Centre on 0800 803 804 or by visiting any ASB branch.