Home loan help, every step of the way

Whether you’re buying your first home, moving, refinancing or looking to buy an investment property, our Home Ownership Managers are here to help you take the next step. Find your local expert and get personalised support no matter where you are on your home buying journey.

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One dedicated Home Ownership Manager, from start to finish.

Buying property can come with a few questions. Your Home Ownership Manager can explain your home loan options and help you choose what suits your needs. They’ll help you understand what you need, guide you through the application process, and support you from your first conversation through to settlement and beyond.

  • Get a home loan expert to come to you.
    Want more flexibility? A Mobile Home Ownership Manager can meet you wherever works for you, even outside 9 to 5. They can also get you a home loan outcome in 24 hours, once they have your completed application and all required documents (excludes weekends and public holidays). Search by suburb below.

  • Meet a home loan expert at an ASB branch.
    You can meet a Home Ownership Manager at your nearest ASB Advice Centre or talk to them over the phone or by email. Search by Advice Centre below.

  • Request a call back from a home loan expert.
    You can request a call back and we’ll match you with a Mobile Home Ownership Manager in your area. Just leave us a couple of quick details.

  • Request a call back

Come to us or we'll come to you

Things you may be wondering

The 24-hour timeframe begins once ASB has received a fully completed home loan application, all required supporting documents, and completed responsible lending checks. ASB will determine whether an application is complete. A home loan outcome means an initial lending indication or lending decision based on the information available at the time. It does not necessarily mean formal approval, unconditional approval, or a loan offer.

Some applications may require further assessment and are not included in the 24-hour outcome, including applications from self-employed customers, restructures, home loan top-ups, Better Homes top-ups, and Kāinga Ora First Home Loans.

Do I need to apply for a home loan after talking to someone at ASB?
Not at all. You’re more than welcome to chat with us, even if you’re just exploring your options.

Do I need to be an ASB customer?
No. Whether you’re already with ASB or looking at your options, we’d love to chat.

What should I have ready?
If you’ve already started looking into a home loan, it can be helpful to have information about your income, expenses and any savings. If you’re just getting started, don’t worry – we’ll explain what you’ll need.

ASB’s lending criteria, terms, conditions and fees apply.

ASBASB Home Team