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My credit card or Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Last Updated: 30 Nov 2016

If you have the ASB Mobile app, you can lock your card using ASB Card Control. To do this, in the left hand menu click ‘Cards’, and select the lost or stolen card and press Temporarily lock card. If you think there is no chance you will find it, you can click on Cancel and replace card (you'll find it under Temporarily lock card) and order a replacement card straight away.

If you have FastNet Classic internet banking you can cancel and replace your card straight away by clicking on Open and Apply from the Left hand menu and selecting Card and PayTag Replacement,  or using the Options drop down menu from the Balances page for the card you want to replace. 

Simply select the card that is lost, stolen or damaged, click on the reason for replacing, confirm your delivery preferences, and then submit. 

You should receive your replacement credit card within 5 working days. Overseas delivery times will be subject to local service providers. 

If you don’t have FastNet Classic or the ASB Mobile app you will need to call 0800 255 382 or notify your nearest ASB branch and we will cancel the card straight away and order a replacement card.

If you are overseas, call us collect through the local operator to +64 9 306 3000, alternatively, notify the nearest office of Visa or MasterCard, depending on your type of card.


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