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My credit card or Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Last Updated: 27 Apr 2017

Lock and replace using the ASB Mobile Banking app.

You can lock your card using ASB Card Control in the ASB Mobile app. To do this, in the left hand menu click 'Cards', and select the lost or stolen card and press Temporarily lock card. 

If you think there is no chance you will find it, you can click on Cancel and replace card (you'll find it under Temporarily lock card) and order a replacement card straight away.

You should receive your replacement Visa Debit card within 5 working days. Overseas delivery times will be subject to local service providers.

Replace using FastNet Classic internet banking.

You can cancel and replace your card straight away by clicking on Open and Apply from the Left hand menu and selecting Card and PayTag Replacement, or using the Options drop down menu from the Balances page for the card you want to replace. 

You should receive your replacement Visa Debit card within 5 working days. Overseas delivery times will be subject to local service providers.

Don't have FastNet Classic or the ASB Mobile app? 

It's simple to set up Fastnet Classic or the ASB Mobile app. If you need help getting set up to replace your card call 0800 255 382 or visit your nearest ASB branch.

If you are overseas, call us collect through the local operator to +64 9 306 3000, alternatively, notify the nearest office of Visa or Mastercard, depending on your type of card.


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