My credit card or Visa Debit card has been stolen, damaged, or I've lost it, what should I do?
Lock and replace using the ASB Mobile Banking app.
You can lock your card using ASB Card Control in the ASB Mobile app. To do this, in the left hand menu click 'Cards', and select the lost or stolen card and press Temporarily lock card.
If you think there is no chance you will find it, you can click on Cancel and replace card (you'll find it under Temporarily lock card) and order a replacement card straight away.
You should receive your replacement Visa Debit card within 5 working days. Overseas delivery times will be subject to local service providers.
Replace using FastNet Classic internet banking.
You can cancel and replace your card straight away by clicking on Open and Apply from the Left hand menu and selecting Card and PayTag Replacement, or using the Options drop down menu from the Balances page for the card you want to replace.
You should receive your replacement Visa Debit card within 5 working days. Overseas delivery times will be subject to local service providers.
Don't have FastNet Classic or the ASB Mobile app?
It's simple to set up Fastnet Classic or the ASB Mobile app. If you need help getting set up to replace your card call 0800 255 382 or visit your nearest ASB branch.
If you are overseas, call us collect through the local operator to +64 9 306 3000, alternatively, notify the nearest office of Visa or Mastercard, depending on your type of card.
Related Answers
-
Yes. For your security there is. There are different daily limits for different cards. The transaction limits for ASB FastCash ...
-
All ASB Visa credit and Visa Debit cards must be activated before the card can be used to make purchases ...
-
Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...
-
You’ll receive your new card the month before it expires and your expiring card will be valid until the last ...
-
The account(s) will be the one(s) you selected when you applied for your ASB Visa Debit card. Commonly this will ...
-
To activate your credit card you need to create a PIN. You can create a PIN for your card and ...
-
To change your credit or Visa debit card PIN, log in to FastNet Classic internet banking (you will need to ...
-
You can hide most Transaction and Savings accounts, Investments, Managed funds and Visa Business credit cards from your Balances summary ...
-
You can find out more about the rates and fees of personal credit cards or business credit cards. If you’re ...
-
If you're already an ASB customer you can apply through FastNet Classic internet banking or through the ASB Mobile app. ...
