My credit card or Visa Debit card has been stolen, damaged, or I've lost it, what should I do?
Lock and replace using the ASB Mobile Banking app.
You can lock your card using ASB Card Control in the ASB Mobile app. To do this, in the left hand menu click 'Cards', and select the card that was lost or stolen and press ‘Temporarily lock card’.
If you think there is no chance you will find your card, click on ‘Cancel and replace card’ (you'll find it under Temporarily lock card) to order a replacement card straight away.
You should receive your replacement card within 5 working days. Overseas delivery times will be subject to local service providers. Please note a charge will be applicable.
Replace using FastNet Classic internet banking.
You can cancel and replace your card straight away by clicking on ‘Credit Cards’ under the ‘Open and Apply’ section in the left hand menu. Select ’Replace Card and Pay Tag’, or use the Options drop down menu from the Balances page for the card you want to replace.
You should receive your replacement card within 5 working days. Overseas delivery times will be subject to local service providers. Please note a charge will be applicable.
Don't have FastNet Classic or the ASB Mobile app?
If you need help to replace your card call 0800 803 804 or visit your nearest ASB branch. While doing this, It's simple to set up Fastnet Classic or the ASB Mobile app, after cancelling your card, just ask the ASB staff member to guide you through the process.
If you are overseas, call us collect through the local operator on +64 9 306 3000. Alternatively, notify the nearest office of Visa or Mastercard, depending on your type of card.
My Card was stolen and there have been unauthorised transactions.
If any loss arises from the unauthorised use of your card, please call us immediately on 0800 803 804 or if you are overseas, +64 9 306 3000, or visit an ASB branch for assistance.
Related Answers
-
Yes, however a PIN is not required for internet, mail or telephone order transactions, or for contactless transactions under $80.
-
The account(s) will be the one(s) you selected when you applied for your ASB Visa Debit card. Commonly this will ...
-
To activate your credit card you need to create a PIN. You can create a PIN for your card and ...
-
If your credit card is not working or has been damaged you can cancel and replace your damaged card using ...
-
Yes. You will need to select a PIN to activate your card so that it can be used. From 18 ...
-
In order for the embossed name to be changed on your ASB Visa card, please call 0800 803 804 or ...
-
Check out our information page before you travel for more details. Other important questions and answers when travelling: Q: How ...
-
Yes, you still need to sign the back of your card. As soon as you receive your new card, sign ...
-
You can change or set up your Visa credit or debit card PIN online if you're registered for Netcode. Here’s ...
-
All ASB Visa credit and Visa Debit cards must be activated before the card can be used to make purchases ...
