Bank Accounts

What happens if I close my account or change the account type for Donate the Change?

If you close your transaction account, Donate the Change will switch off. If you change your transaction account, for example ...

FastNet Classic ASB Mobile app Save the Change Bank Accounts

Can I personalise my ASB account images?

Yes, you can choose your favourite account image in one of two ways: Upload your own image by taking a ...

Mobile Banking FastNet Classic ASB Mobile app Bank Accounts

What happens to Save the Change if I close my accounts?

If you close your accounts Save the Change will switch off. If you have nominated more than one savings account, ...

FastNet Classic Save the Change Saving Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

Can I automatically pay off my credit card each month from my transaction account?

Yes. You can pay off your credit card in full each month from any transactional account you wish to use. ...

Bill Payments Automatic Payment Credit Cards Bank Accounts Payments

What sort of ASB accounts do I need to operate Save the Change?

You'll simply need both an eligible ASB transaction and savings account. If you want your Save the Change savings to ...

FastNet Classic Savings Accounts Save the Change Bank Accounts

How do I order a replacement True Rewards card?

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking ...

Cards Bank Accounts True Rewards

My credit card has been damaged or doesn't work, what should I do?

If your credit card is not working or has been damaged, you can cancel and replace your damaged card in ...

Credit Cards Security Bank Accounts

What information do I need to provide an overseas bank or to someone else who wants to send an International Money Transfer to my ASB account?

A deposit into your ASB bank account can be made from anywhere in the world provided the sender has the ...

Foreign Exchange Transfers FastNet Classic Bank Accounts Payments

My Visa credit card or Visa Debit card is due to expire, when will I get a new card?

You’ll receive your new card the month before it expires and your expiring card will be valid until the last ...

Credit Cards Personal Bank Accounts

What is withholding tax?

Withholding tax is tax paid on interest earned from interest-bearing accounts such as Term Deposits and Savings accounts. ASB deducts ...

Fees Bank Accounts

What information do I need to provide an overseas bank or to someone else who wants to send an International Money Transfer to my ASB account?

A deposit into your ASB bank account can be made from anywhere in the world provided the sender has the ...

Foreign Exchange Transfers FastNet Classic Bank Accounts Payments

Can I use my EFTPOS card overseas to withdraw money from an ATM?

Yes you can. You can use your card in any ATM machine that carries the International Plus symbol. Please be ...

Cards ATM Foreign Currency Fees Bank Accounts Eftpos

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

How do I close my account?

Before you close your account: Download any statements or documents you need on FastNet Classic internet banking. Move any Automatic ...

Transactions Personal Bank Accounts

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

What is the difference between current balance, available credit and credit card limit?

Your current balance is the amount currently owing on your card account. The available credit is the amount that you ...

Transactions Credit Cards Bank Accounts

What are the criteria for getting an overdraft?

To secure an overdraft, you’ll need to be over 18 years old and have your income credited to your ASB ...

Overdraft Personal Personal Loan Bank Accounts

Can I hide an account or ASB Visa credit card in FastNet Classic or the ASB Mobile Banking app?

You can hide accounts so they do not display on your Balances summary and money cannot be transferred out of ...

FastNet Classic Bank Accounts

How do I get an overdraft?

If you wish to apply for an overdraft you can visit us in branch or call a specialist directly on ...

FastNet Classic Overdraft Bank Accounts

What happens if I close my account or change the account type for Donate the Change?

If you close your transaction account, Donate the Change will switch off. If you change your transaction account, for example ...

FastNet Classic ASB Mobile app Save the Change Bank Accounts

Can I personalise my ASB account images?

Yes, you can choose your favourite account image in one of two ways: Upload your own image by taking a ...

Mobile Banking FastNet Classic ASB Mobile app Bank Accounts

What happens to Save the Change if I close my accounts?

If you close your accounts Save the Change will switch off. If you have nominated more than one savings account, ...

FastNet Classic Save the Change Saving Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

Can I automatically pay off my credit card each month from my transaction account?

Yes. You can pay off your credit card in full each month from any transactional account you wish to use. ...

Bill Payments Automatic Payment Credit Cards Bank Accounts Payments

What sort of ASB accounts do I need to operate Save the Change?

You'll simply need both an eligible ASB transaction and savings account. If you want your Save the Change savings to ...

FastNet Classic Savings Accounts Save the Change Bank Accounts

How do I order a replacement True Rewards card?

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking ...

Cards Bank Accounts True Rewards

My credit card has been damaged or doesn't work, what should I do?

If your credit card is not working or has been damaged, you can cancel and replace your damaged card in ...

Credit Cards Security Bank Accounts

What information do I need to provide an overseas bank or to someone else who wants to send an International Money Transfer to my ASB account?

A deposit into your ASB bank account can be made from anywhere in the world provided the sender has the ...

Foreign Exchange Transfers FastNet Classic Bank Accounts Payments

My Visa credit card or Visa Debit card is due to expire, when will I get a new card?

You’ll receive your new card the month before it expires and your expiring card will be valid until the last ...

Credit Cards Personal Bank Accounts