Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death under $40,000?

• The death certificate – original or a certified true copy. • A birth or marriage certificate (as applicable) of ...

Bank Accounts Deceased Estate

What happens to Save the Change if I close my accounts?

If you close your accounts Save the Change will switch off. If you have nominated more than one savings account, ...

FastNet Classic Save the Change Saving Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Everyday Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death over $40,000?

Letters of Administration – original or a certified true copy. This will require an application to the High Court. Written ...

Bank Accounts Deceased Estate

What do I need if the deceased had a will and has total assets at date of death over $40,000?

A probate document –original or a certified true copy. This is granted through an application to the High Court. In ...

Bank Accounts Deceased Estate

How is interest paid on my Savings Plus Monthly account?

We pay you a base rate of interest regardless of the activity on your account. We calculate interest on a ...

Savings Accounts Interest Bank Accounts Payments

How do I activate my new ASB Visa credit card or debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

Can I hide an account or ASB Visa credit card in FastNet Classic or the ASB Mobile Banking app?

You can hide accounts so they do not display on your balances summary and money cannot be transferred out of ...

FastNet Classic Bank Accounts

I'm an existing ASB customer, how do I apply for a new account?

If you're an existing ASB customer, you can use either the ASB Mobile Banking app or FastNet Classic internet banking ...

Internet Banking FastNet Classic Bank Accounts

What is withholding tax?

Withholding tax is tax paid on interest earned from interest-bearing accounts such as Term Deposits and Savings accounts. ASB deducts ...

Fees Bank Accounts

What information do I need to provide an overseas bank or to someone else who wants to send an International Money Transfer to my ASB account?

A deposit into your ASB bank account can be made from anywhere in the world provided the sender has the ...

Foreign Exchange Transfers FastNet Classic Bank Accounts Payments

Can I use my EFTPOS card overseas to withdraw money from an ATM?

Yes you can. You can use your card in any ATM machine that carries the International Plus symbol. Please be ...

Cards ATM Foreign Currency Fees Bank Accounts Eftpos

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

How is interest paid on my Savings Plus Monthly account?

We pay you a base rate of interest regardless of the activity on your account. We calculate interest on a ...

Savings Accounts Interest Bank Accounts Payments

How do I get an overdraft?

If you wish to apply for an overdraft you can visit us in branch or call a specialist directly on ...

FastNet Classic Overdraft Bank Accounts

What are the criteria for getting an overdraft?

To secure an overdraft, you'll need to meet the following eligibility criteria: Aged 18 years or above. A New Zealand ...

Overdraft Personal Personal Loan Bank Accounts

What is the difference between current balance, available credit and credit card limit?

Your current balance is the amount currently owing on your card account. The available credit is the amount that you ...

Transactions Credit Cards Bank Accounts

How do I activate my new ASB Visa credit card or debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death under $40,000?

• The death certificate – original or a certified true copy. • A birth or marriage certificate (as applicable) of ...

Bank Accounts Deceased Estate

What happens to Save the Change if I close my accounts?

If you close your accounts Save the Change will switch off. If you have nominated more than one savings account, ...

FastNet Classic Save the Change Saving Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Everyday Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death over $40,000?

Letters of Administration – original or a certified true copy. This will require an application to the High Court. Written ...

Bank Accounts Deceased Estate

What do I need if the deceased had a will and has total assets at date of death over $40,000?

A probate document –original or a certified true copy. This is granted through an application to the High Court. In ...

Bank Accounts Deceased Estate

How is interest paid on my Savings Plus Monthly account?

We pay you a base rate of interest regardless of the activity on your account. We calculate interest on a ...

Savings Accounts Interest Bank Accounts Payments

How do I activate my new ASB Visa credit card or debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

Can I hide an account or ASB Visa credit card in FastNet Classic or the ASB Mobile Banking app?

You can hide accounts so they do not display on your balances summary and money cannot be transferred out of ...

FastNet Classic Bank Accounts

I'm an existing ASB customer, how do I apply for a new account?

If you're an existing ASB customer, you can use either the ASB Mobile Banking app or FastNet Classic internet banking ...

Internet Banking FastNet Classic Bank Accounts