Bank Accounts

Can I personalise my ASB account images?

Yes, you can personalise your ASB account images, here’s how: ASB Mobile Banking app: Log in to the ASB Mobile ...

Mobile Banking FastNet Classic ASB Mobile app Bank Accounts

How do I set up an appointment with the bank?

Setting up an appointment is easy in the ASB Mobile Banking app, FastNet Classic internet banking, or by phoning our ...

Transactions Personal Branches Bank Accounts

How do I activate my new ASB Visa credit card or debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

How can I avoid unarranged overdraft fees on my account?

No-one likes paying bank fees such as an unarranged overdraft fee. If you go into unarranged overdraft, you can avoid ...

Overdraft Fees Unpaid Transaction Fees Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death under $40,000?

• The death certificate – original or a certified true copy. • A birth or marriage certificate (as applicable) of ...

Bank Accounts Deceased Estate

What happens to Save the Change if I close my accounts?

If you close your accounts Save the Change will switch off. If you have nominated more than one savings account, ...

FastNet Classic Save the Change Saving Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Everyday Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death over $40,000?

Letters of Administration – original or a certified true copy. This will require an application to the High Court. Written ...

Bank Accounts Deceased Estate

What do I need if the deceased had a will and has total assets at date of death over $40,000?

A probate document –original or a certified true copy. This is granted through an application to the High Court. In ...

Bank Accounts Deceased Estate

What is withholding tax?

Withholding tax is tax paid on interest earned from interest-bearing accounts such as Term Deposits and Savings accounts. ASB deducts ...

Fees Bank Accounts

What information do I need to provide an overseas bank or to someone else who wants to send an International Money Transfer to my ASB account?

A deposit into your ASB bank account can be made from anywhere in the world provided the sender has the ...

Foreign Exchange Transfers FastNet Classic Bank Accounts Payments

Can I use my EFTPOS card overseas to withdraw money from an ATM?

Yes you can. You can use your card in any ATM machine that carries the International Plus symbol. Please be ...

Cards ATM Foreign Currency Fees Bank Accounts Eftpos

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

How is interest paid on my Savings Plus Monthly account?

We pay you a base rate of interest regardless of the activity on your account. We calculate interest on a ...

Savings Accounts Interest Bank Accounts Payments

How do I activate my new ASB Visa credit card or debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

What is the difference between current balance, available credit and credit card limit?

Your current balance is the amount currently owing on your card account. The available credit is the amount that you ...

Transactions Credit Cards Bank Accounts

What is the Offshore Service Margin on my credit card statement?

An Offshore Service Margin is a fee charged by us when you make a transaction in a currency other than ...

Fees Credit Cards Bank Accounts

Which transactions are excluded from Save the Change?

Save the Change doesn’t apply on transactions involving: Credit Cards (including refunded purchases). Cheques. Transfers. Transactions processed in an ASB ...

FastNet Classic Rounding up Save the Change Saving Bank Accounts

Can I personalise my ASB account images?

Yes, you can personalise your ASB account images, here’s how: ASB Mobile Banking app: Log in to the ASB Mobile ...

Mobile Banking FastNet Classic ASB Mobile app Bank Accounts

How do I set up an appointment with the bank?

Setting up an appointment is easy in the ASB Mobile Banking app, FastNet Classic internet banking, or by phoning our ...

Transactions Personal Branches Bank Accounts

How do I activate my new ASB Visa credit card or debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

How can I avoid unarranged overdraft fees on my account?

No-one likes paying bank fees such as an unarranged overdraft fee. If you go into unarranged overdraft, you can avoid ...

Overdraft Fees Unpaid Transaction Fees Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death under $40,000?

• The death certificate – original or a certified true copy. • A birth or marriage certificate (as applicable) of ...

Bank Accounts Deceased Estate

What happens to Save the Change if I close my accounts?

If you close your accounts Save the Change will switch off. If you have nominated more than one savings account, ...

FastNet Classic Save the Change Saving Bank Accounts

What account do I need to set up Donate the Change?

You can Donate the Change from any eligible ASB transaction account: Everyday Streamline Headstart Orbit Orbit FastTrack

Budgeting FastNet Classic ASB Mobile app Bank Accounts

What do I need if the deceased did not have a will and has total assets at date of death over $40,000?

Letters of Administration – original or a certified true copy. This will require an application to the High Court. Written ...

Bank Accounts Deceased Estate

What do I need if the deceased had a will and has total assets at date of death over $40,000?

A probate document –original or a certified true copy. This is granted through an application to the High Court. In ...

Bank Accounts Deceased Estate