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Security alerts

When ASB becomes a phishing campaign target, it means scam emails pretending to come from us have been sent to a large number of people, including ASB customers. These emails are not from ASB, or in any way authorised by us.

If you think you’ve been targeted by an online or phone scam, please call us on 0800 327 863. We take security seriously and will do everything we can to help.

No company in the ASB Group will ever ask you by email for your secure banking information. That includes account or credit card numbers, passwords, PIN numbers or Netcode details.

Phishing emails often give you a link that directs you to an online banking log in page. While ASB might advise logging in to an account to complete an action, we will never give you a direct link to the log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there. To make our page easily and quickly accessilble, it's good practice to save it as a bookmark.

If you have received a suspicious email, please forward it to our dedicated email scam team on phishing@asb.co.nz.

If you've already clicked a link in a suspicious email, or if in doubt, please call us on 0800 327 863 and we will immediately reset your internet banking password. You can also reset it yourself through FastNet internet banking or the mobile app.

We're committed to keeping you up-to-date with security threats facing online financial services. Find out more about the precautions we take, as well as tips for how you as a customer can protect yourself online.

Current examples

Some current examples of phishing scams that have targeted ASB.

21 June 2018

Subject: Account on Hold

18 June 2018
15 June 2018

Subject: Update!

15 June 2018

Subject: Preview and migrate your account to our new platform

29 May 2018

Subject: Account Access Restricted

28 May 2018

Subject: Bank

23 May 2018

Subject: New Mail

18 May 2018

Subject: New Mail!

17 May 2018

Subject: {Disarmed} New Mail!

17 May 2018
16 May 2018

Subject: Please Urgent Attentions: New ASB Bank Update

11 May 2018
10 May 2018

Subject: Please Quick Response: Validate New ASB Bank Update

09 May 2018
07 May 2018
07 May 2018
30 April 2018
24 April 2018
24 April 2018

Subject: Please validate new ASB Bank Security

19 April 2018
16 April 2018
03 April 2018
23 March 2018
20 March 2018

Subject: Your account has been blocked

17 March 2018

Subject: Account Access Restricted

13 March 2018

Subject: Account Notification Tuesday, March 13, 2018

03 March 2018

Subject: Your Internet Banking Message

16 February 2018

Subject: Special Notice: ASB Bank Alert

15 February 2018

Subject: Special Warning Notice: ASB Bank Debit Alert

13 February 2018

Subject: New message from ASB Bank

13 February 2018
07 February 2018

Subject: {Spam?} Security Violation - Account Access Blocked

07 February 2018

Subject: Security Violation - Account Access Blocked

02 February 2018

Subject: Alert

26 January 2018

Subject: SECURITY ALERT

26 January 2018

Subject: Warning: ASB Bank Debit Alert

22 January 2018
22 January 2018
22 January 2018
19 January 2018

Subject: URGENT ATTENTION

 

 

 

 

18 January 2018

 

 

 

 

 

 

18 January 2018

Subject: ATTN!

 

 

 

 

 

17 January 2018
15 January 2018
15 January 2018
15 January 2018

Subject: ASB BANK SECURITY NOTIFICATIONS.

11 January 2018

Subject: SECURITY UPDATE

10 January 2018

Subject: SERVICE ENHANCEMENT 

08 January 2018

 

 

 

 

04 January 2018

Subject: ACCOUNT VERIFICATION

ASBSecurity alerts