14 October 2019
Subject: You have a new security message
Current known scams
Have you received a suspicious-looking email, SMS text message or phone call that claims to be from ASB? It may be a scam or phishing attack.
What do I do if I suspect a scam?
If you think your banking has been compromised in any way, call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas.
Forward any suspicious emails or texts (known as phishing and smishing) to phishing@asb.co.nz. Then delete it. You can also report the scam to Netsafe, a government agency.
Have you already clicked a link in the email or text?
Don't panic. Simply follow the steps below:
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Run an antivirus on the device that you opened the email on
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Call us on 0800 ASB FRAUD (0800 272 372 83)
Live scam update
Here are some recent messages or calls customers have received that we've identified as scams. These are real phishing and smishing attempts and are not from ASB. ASB will never ask you for your personal details, passwords and internet banking details.
Have you received one of these?
Scams are deceptive and becoming increasingly sophisticated, tricking the target into giving away money, payment details or banking login details. Stay safe out there!
11 October 2019
Subject: Your ASB credit card statement is available online.
10 October 2019
09 October 2019
09 October 2019
Subject: Verify Your Identity
08 October 2019
07 October 2019
Subject: You have a new security message
04 October 2019
Subject: [Spam] :Validate your account information
04 October 2019
04 October 2019
02 October 2019
01 October 2019
01 October 2019
21 June 2019
Subject:
Customers may receive fraudulent phone calls from 0800 803 804 with an automated Chinese message advising that there has been suspicious activity on their bank account, and it will be closed. This is a scam. Please hang up immediately and do not follow any instructions.
21 June 2019
Subject:
一些客户可能会收到来自0800 803 804的欺诈性电话。当有人接听时，会有一条自动播出的中文语音，告知其银行账户存在可疑活动，并将被关闭。
这是一个骗局。请立即挂断电话，不要按照说明操作。
17 April 2019
12 April 2019
03 April 2019
Subject: Unlock your ASB Bank access
22 March 2019
Subject: undisclosed-recipients:;
21 March 2019
Subject: ASB BANK Error Alert
21 March 2019
Subject: [In review] ASB Online Message on Thursday, March 21, 2019
21 March 2019
Subject: ASB BANK Error Alert
11 March 2019
Subject: SPAM: Regulate Your Tax Rate
11 March 2019
Subject: [spam?] Regulate Your Tax Rate
01 March 2019
Subject: Billing Address Error
26 February 2019
Subject: Update Your Contact Information
21 February 2019
Subject: ASB Bank Update Notification
20 February 2019
Subject: ASB Bank Update Notification
14 Feb 2019
Subject: New Changes to Terms and Conditions
12 February 2019
12 February 2019
Subject: Important Security Notification
