Current scam text circulating New Zealand
ASB is aware of a current SMS phishing and phone scam affecting our customers. If you have been sent a text message containing a link to log in, do not click on any links and do not provide any personal information. The scam is also targeting our customers who are receiving a call from someone claiming to be from ASB, do not provide any personal information or passwords. ASB will never ask you to share your log in details or Netcode.
Two-step verification requests in ASB Mobile Banking app for legitimate phone calls will clearly state “ASB calling you”. Never click “Yes, it’s me” in ASB Mobile when asked to over the phone if the screen says “Is this you logging in?”.
If you have clicked on this link or provided information over the phone, or you have been phoned and asked to click “Yes, it’s me” for logging in, please call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas. See what it looks like below.
Live phishing update
Cannot find what you're looking for?
If you've received a suspicious message that is not shown below, forward it to phishing@asb.co.nz and delete it. We have a dedicated team that investigates reported phishing attempts. Please note: due to the volume of emails, we cannot respond directly to queries. You can also report it to CERT NZ.
Remember, ASB will never email or text asking you for your personal details, passwords or internet banking details.
Do you think your banking has been compromised in any way? Call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas. For any general queries, get in touch on 0800 803 804.
Have you already clicked a link in a suspicious email or text?
- Reset your password online as soon as possible
- Run an antivirus on the device that you opened the email on
- Call us
