Security alerts
When ASB becomes a phishing campaign target, it means scam emails pretending to come from us have been sent to a large number of people, including ASB customers. These emails are not from ASB, or in any way authorised by us.
If you think you’ve been targeted by an online or phone scam, please call us on 0800 327 863. We take security seriously and will do everything we can to help.
No company in the ASB Group will ever ask you by email for your secure banking information. That includes account or credit card numbers, passwords, PIN numbers or Netcode details.
Phishing emails often give you a link that directs you to an online banking log in page. While ASB might advise logging in to an account to complete an action, we will never give you a direct link to the log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there. To make our page easily and quickly accessible, it's good practice to save it as a bookmark.
If you have received a suspicious email, please forward it to our dedicated email scam team on phishing@asb.co.nz.
If you've already clicked a link in a suspicious email, or if in doubt, please call us on 0800 327 863 and we will immediately reset your internet banking password. You can also reset it yourself through FastNet internet banking or the mobile app.
We're committed to keeping you up-to-date with security threats facing online financial services. Find out more about the precautions we take, as well as tips for how you as a customer can protect yourself online.
Current examples
Some current examples of phishing scams that have targeted ASB.
13 August 2018
13 August 2018
Subject: Unauthorised Access Notice
08 August 2018
Subject: ASB Online Notification
24 July 2018
Subject: Access Blocked
24 July 2018
Subject: Account On Hold
23 July 2018
20 July 2018
Subject: Account On Hold
18 July 2018
Subject: Account On Hold
17 July 2018
Subject: Account On Hold
13 July 2018
12 July 2018
04 July 2018
Subject: Account On Hold
03 July 2018
Subject: Account On Hold
26 June 2018
22 June 2018
Subject: Restore
22 June 2018
21 June 2018
Subject: Account on Hold
18 June 2018
15 June 2018
Subject: Update!
15 June 2018
Subject: Preview and migrate your account to our new platform
29 May 2018
Subject: Account Access Restricted
28 May 2018
Subject: Bank
23 May 2018
Subject: New Mail
18 May 2018
Subject: New Mail!
17 May 2018
Subject: {Disarmed} New Mail!
17 May 2018
16 May 2018
Subject: Please Urgent Attentions: New ASB Bank Update
11 May 2018
10 May 2018
Subject: Please Quick Response: Validate New ASB Bank Update
09 May 2018
07 May 2018
07 May 2018
30 April 2018
24 April 2018
24 April 2018
Subject: Please validate new ASB Bank Security
19 April 2018
16 April 2018
03 April 2018
23 March 2018
20 March 2018
Subject: Your account has been blocked
17 March 2018
Subject: Account Access Restricted
13 March 2018
Subject: Account Notification Tuesday, March 13, 2018
03 March 2018
Subject: Your Internet Banking Message
16 February 2018
Subject: Special Notice: ASB Bank Alert
15 February 2018
Subject: Special Warning Notice: ASB Bank Debit Alert
13 February 2018
Subject: New message from ASB Bank
13 February 2018
07 February 2018
Subject: {Spam?} Security Violation - Account Access Blocked
07 February 2018
Subject: Security Violation - Account Access Blocked
02 February 2018
Subject: Alert
26 January 2018
Subject: SECURITY ALERT
26 January 2018
Subject: Warning: ASB Bank Debit Alert
22 January 2018
22 January 2018
22 January 2018
19 January 2018
Subject: URGENT ATTENTION
18 January 2018
18 January 2018
Subject: ATTN!
17 January 2018
15 January 2018
15 January 2018
15 January 2018
Subject: ASB BANK SECURITY NOTIFICATIONS.
11 January 2018
Subject: SECURITY UPDATE
10 January 2018
Subject: SERVICE ENHANCEMENT
08 January 2018
04 January 2018
Subject: ACCOUNT VERIFICATION
