Current phishing & scams
Have you received a suspicious-looking email, SMS text message or phone call that claims to be from ASB? It may be a scam or phish.
Scam text currently circulating in New Zealand
ASB is aware of a text scam currently circulating in New Zealand. The text messages may appear to be from a courier tracking update and contain a link to download an app for the delivery service. This app contains malware designed to steal your banking information.
What you should do if you receive a suspicious text:
- Do not click on any links.
- Forward the text message to the Department of Internal Affairs for free on 7726.
- Delete the text message.
What you should do if you believe the malware has been downloaded onto your device:
- Call us on 0800 ASB FRAUD to secure your account.
- Follow the steps listed on the CERT NZ website below.
For more information, visit CERT NZ: https://www.cert.govt.nz/individuals/alerts/parcel-delivery-sms-infecting-android-phones/
If you've received a suspicious message that is not shown below, forward it to phishing@asb.co.nz and delete it. We have a dedicated team that investigates reported phishing attempts. Please note: due to the volume of emails, we cannot respond directly to queries. You can also report it to CERT NZ.
Remember, ASB will never email or text asking you for your personal details, passwords or internet banking details.
Do you think your banking has been compromised in any way? Call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas. For any general queries, get in touch on 0800 803 804.
Have you already clicked a link in a suspicious email or text?
- Reset your password online as soon as possible
- Run an antivirus on the device that you opened the email on
- Call us
Live phishing update
These are real phishing and smishing attempts and are not from ASB.
