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Current known scams

Have you received a suspicious-looking email, SMS text message or phone call that claims to be from ASB? It may be a scam or phishing attack.

What do I do if I suspect a scam?

If you think your banking has been compromised in any way, call us on 0800 ASB FRAUD (0800 272 372), or +64 9 306 3000 if you're overseas.

Forward any suspicious emails or texts (known as phishing and smishing) to phishing@asb.co.nz. Then delete it. You can also report the scam to Netsafe, a government agency.

Have you already clicked a link in the email or text?

Don't panic. Simply follow the steps below:

  • Run an antivirus on the device that you opened the email on

Live scam update

Here are some recent messages or calls customers have received that we've identified as scams. These are real phishing and smishing attempts and are not from ASB. ASB will never ask you for your personal details, passwords and internet banking details.

Have you received one of these?

Scams are deceptive and becoming increasingly sophisticated, tricking the target into giving away money, payment details or banking login details. Stay safe out there!

14 October 2019

Subject: You have a new security message

11 October 2019

Subject: Your ASB credit card statement is available online.

10 October 2019
09 October 2019
09 October 2019

Subject: Verify Your Identity

08 October 2019
07 October 2019

Subject: You have a new security message

04 October 2019

Subject: [Spam] :Validate your account information

04 October 2019
04 October 2019
02 October 2019
01 October 2019
01 October 2019
30 September 2019
25 September 2019

Subject: ASB Account Alert!

23 September 2019

Subject: You Have One New Important Message
Subject: [spam?] You Have One New Important Message

22 August 2019
20 August 2019
06 August 2019

Subject: The New and Improved ASB Internet Banking Security

21 June 2019

Subject: 

Customers may receive fraudulent phone calls from 0800 803 804 with an automated Chinese message advising that there has been suspicious activity on their bank account, and it will be closed.  This is a scam. Please hang up immediately and do not follow any instructions.

21 June 2019

Subject: 

一些客户可能会收到来自0800 803 804的欺诈性电话。当有人接听时,会有一条自动播出的中文语音,告知其银行账户存在可疑活动,并将被关闭。
这是一个骗局。请立即挂断电话,不要按照说明操作。

31 May 2019

Subject: Unauthorized Debit Transaction Detected

29 May 2019

Subject: Re: You have 10 unread messages!

17 May 2019

Subject: Important Fastnet Alert

17 April 2019
12 April 2019
03 April 2019

Subject: Unlock your ASB Bank access

22 March 2019

Subject: undisclosed-recipients:;

21 March 2019

Subject: ASB BANK Error Alert

21 March 2019

Subject: [In review] ASB Online Message on Thursday, March 21, 2019

21 March 2019

Subject: ASB BANK Error Alert

11 March 2019

Subject: SPAM: Regulate Your Tax Rate

11 March 2019

Subject: [spam?] Regulate Your Tax Rate

01 March 2019

Subject: Billing Address Error

26 February 2019

Subject: Update Your Contact Information

21 February 2019

Subject: ASB Bank Update Notification

20 February 2019

Subject: ASB Bank Update Notification

14 Feb 2019

Subject: New Changes to Terms and Conditions

12 February 2019
12 February 2019

Subject: Important Security Notification

11 February 2019
31 January 2019
25 January 2019
21 January 2019
21 January 2019
18 January 2019
17 January 2019
04 January 2019

Subject: Account On Hold

ASBScams - View the latest scams and phishing attacks | ASB