Security alerts
When ASB becomes a phishing campaign target, it means scam emails pretending to come from us have been sent to a large number of people, including ASB customers. These emails are not from ASB, or in any way authorised by us.
If you think you’ve been targeted by an online or phone scam, please call us on 0800 327 863. We take security seriously and will do everything we can to help.
No company in the ASB Group will ever ask you by email for your secure banking information. That includes account or credit card numbers, passwords, PIN numbers or Netcode details.
Phishing emails often give you a link that directs you to an online banking log in page. While ASB might advise logging in to an account to complete an action, we will never give you a direct link to the log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there. To make our page easily and quickly accessible, it's good practice to save it as a bookmark.
If you have received a suspicious email, please forward it to our dedicated email scam team on phishing@asb.co.nz.
If you've already clicked a link in a suspicious email, or if in doubt, please call us on 0800 327 863 and we will immediately reset your internet banking password. You can also reset it yourself through FastNet internet banking or the mobile app.
We're committed to keeping you up-to-date with security threats facing online financial services. Find out more about the precautions we take, as well as tips for how you as a customer can protect yourself online.
Current examples
Some current examples of phishing scams that have targeted ASB.
21 June 2019
Subject:
Customers may receive fraudulent phone calls from 0800 803 804 with an automated Chinese message advising that there has been suspicious activity on their bank account, and it will be closed. This is a scam. Please hang up immediately and do not follow any instructions.
21 June 2019
Subject:
一些客户可能会收到来自0800 803 804的欺诈性电话。当有人接听时，会有一条自动播出的中文语音，告知其银行账户存在可疑活动，并将被关闭。
这是一个骗局。请立即挂断电话，不要按照说明操作。
17 April 2019
12 April 2019
03 April 2019
Subject: Unlock your ASB Bank access
22 March 2019
Subject: undisclosed-recipients:;
21 March 2019
Subject: ASB BANK Error Alert
21 March 2019
Subject: [In review] ASB Online Message on Thursday, March 21, 2019
21 March 2019
Subject: ASB BANK Error Alert
11 March 2019
Subject: SPAM: Regulate Your Tax Rate
11 March 2019
Subject: [spam?] Regulate Your Tax Rate
01 March 2019
Subject: Billing Address Error
26 February 2019
Subject: Update Your Contact Information
21 February 2019
Subject: ASB Bank Update Notification
20 February 2019
Subject: ASB Bank Update Notification
14 Feb 2019
Subject: New Changes to Terms and Conditions
12 February 2019
12 February 2019
Subject: Important Security Notification
