Cards

I'm in FastNet Classic, how do I adjust my credit card limit?

You can manage your credit card limit within FastNet Classic internet banking. Here’s how: Log into FastNet Classic. On the ...

Internet Banking FastNet Classic Limits Credit Cards

How do I change the type of ASB credit card I have?

ASB offers a range of credit cards to suit your needs and you can apply to change your credit card ...

Credit Cards

How do I view and export previous transactions on a closed ASB credit card?

You can view and export past transactions on closed credit cards 2 ways: Via Search and Export: Log in to ...

Transactions Credit Cards

What if my ASB PayTag is lost or stolen?

ASB has removed support for ASB PayTag on 30 June 2020, however if your ASB PayTag has been lost or ...

Contactless Credit Cards ASB PayTag

My credit card or Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

How do I order a replacement True Rewards card?

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking ...

Cards Bank Accounts True Rewards

My credit card has been damaged or doesn't work, what should I do?

If your credit card is not working or has been damaged you can cancel and replace your damaged card using ...

Credit Cards Security Bank Accounts

How do I apply for an ASB Visa Debit card?

If you're already an ASB customer you can apply through FastNet Classic internet banking or through the ASB Mobile Banking ...

Visa Debit Cards

How do I pay my credit card?

From an ASB bank account: FastNet Classic - To pay your credit card, you can use FastNet Classic online banking ...

FastNet Classic ASB Mobile app Credit Cards Payments

What do I need to know if I'm going overseas temporarily e.g. on holiday?

Check out our information page before you travel for more details. Other important questions and answers when travelling: Q: How ...

Foreign Exchange Credit Cards Visa Debit Cards

Is there a limit to how much I can spend or withdraw on my card each day?

Yes. For your security there is. There are different daily limits for different card types: *Cash Advance interest will be ...

Cards ATM Credit Cards Transaction Limit

Can I use my EFTPOS card overseas to withdraw money from an ATM?

Yes you can. You can use your card in any ATM machine that carries the International Plus symbol. Please be ...

Cards ATM Foreign Currency Fees Bank Accounts Eftpos

My Visa credit card or Visa Debit card is due to expire, when will I get a new card?

You’ll receive your new card the month before it expires and your expiring card will be valid until the last ...

Credit Cards Personal Bank Accounts

Does ASB support POLi or Account2Account?

We take the security and protection of our customer’s internet banking experience and information very seriously. Using POLi or Account2Account’s ...

Internet Banking FastNet Classic Security Log in Credit Cards Payments

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

How do I activate my new credit card or Visa debit card?

To activate your credit card you need to create a PIN. You can create a PIN for your card and ...

FastNet Classic PIN Visa Debit Cards Credit Cards Bank Accounts

How do I get a new PIN on my Visa credit card or debit card?

You can change or set up your Visa credit or debit card PIN online if you're registered for Netcode. Here’s ...

FastNet Classic PIN Visa Debit Cards ASB Mobile app Credit Cards

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

What is the difference between current balance, available credit and credit card limit?

Your current balance is the amount currently owing on your card account. The available credit is the amount that you ...

Transactions Credit Cards Bank Accounts

What do I need to know if I'm going overseas temporarily e.g. on holiday?

Check out our information page before you travel for more details. Other important questions and answers when travelling: Q: How ...

Foreign Exchange Credit Cards Visa Debit Cards

I'm in FastNet Classic, how do I adjust my credit card limit?

You can manage your credit card limit within FastNet Classic internet banking. Here’s how: Log into FastNet Classic. On the ...

Internet Banking FastNet Classic Limits Credit Cards

How do I change the type of ASB credit card I have?

ASB offers a range of credit cards to suit your needs and you can apply to change your credit card ...

Credit Cards

How do I view and export previous transactions on a closed ASB credit card?

You can view and export past transactions on closed credit cards 2 ways: Via Search and Export: Log in to ...

Transactions Credit Cards

What if my ASB PayTag is lost or stolen?

ASB has removed support for ASB PayTag on 30 June 2020, however if your ASB PayTag has been lost or ...

Contactless Credit Cards ASB PayTag

My credit card or Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

How do I order a replacement True Rewards card?

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking ...

Cards Bank Accounts True Rewards

My credit card has been damaged or doesn't work, what should I do?

If your credit card is not working or has been damaged you can cancel and replace your damaged card using ...

Credit Cards Security Bank Accounts

How do I apply for an ASB Visa Debit card?

If you're already an ASB customer you can apply through FastNet Classic internet banking or through the ASB Mobile Banking ...

Visa Debit Cards

How do I pay my credit card?

From an ASB bank account: FastNet Classic - To pay your credit card, you can use FastNet Classic online banking ...

FastNet Classic ASB Mobile app Credit Cards Payments

What do I need to know if I'm going overseas temporarily e.g. on holiday?

Check out our information page before you travel for more details. Other important questions and answers when travelling: Q: How ...

Foreign Exchange Credit Cards Visa Debit Cards