Cards

How do I adjust my credit card limit?

If you wish to adjust your credit card limit up or down you'll need to contact us by either calling ...

Internet Banking Limits Credit Cards

What transactions are excluded from earning true rewards?

You will not earn True Rewards dollars on the following transactions: Cash advances or transactions (including a credit card transaction ...

Credit Cards True Rewards

Can I automatically pay off my credit card each month from my transaction account?

Yes. You can pay off your credit card in full each month from any transactional account you wish to use. ...

Bill Payments Automatic Payment Credit Cards Bank Accounts Payments

Which countries will not accept my ASB Visa credit card or ASB Visa Debit card?

Below is a list of countries where your ASB Visa credit card or ASB Visa Debit card will not be ...

Credit Cards Visa Debit Cards

How do I order a replacement True Rewards card?

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking ...

Cards Bank Accounts True Rewards

My credit card has been damaged or doesn't work, what should I do?

If your credit card is not working or has been damaged, you can cancel and replace your damaged card in ...

Credit Cards Security Bank Accounts

Do I get Visa Light benefits if I already have a Visa Low Rate?

If you have a Visa Low Rate credit card, you automatically get the benefits of ASB Visa Light, so you ...

Credit Cards

Will I get a new credit card number if I change my ASB credit card type?

If you are changing your Visa credit card from a Visa Rewards to Visa Light or vice versa, then you ...

Credit Cards

My Visa credit card or Visa Debit card is due to expire, when will I get a new card?

You’ll receive your new card the month before it expires and your expiring card will be valid until the last ...

Credit Cards Personal Bank Accounts

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

Can I use my EFTPOS card overseas to withdraw money from an ATM?

Yes you can. You can use your card in any ATM machine that carries the International Plus symbol. Please be ...

Cards ATM Foreign Currency Fees Bank Accounts Eftpos

Is there a limit to how much I can spend or withdraw on my card each day?

Yes. For your security there is. There are different daily limits for different card types: *Cash Advance interest will be ...

Cards ATM Credit Cards Transaction Limit

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

How do I adjust my credit card limit?

If you wish to adjust your credit card limit up or down you'll need to contact us by either calling ...

Internet Banking Limits Credit Cards

Does ASB support POLi or Account2Account?

We take the security and protection of our customer’s internet banking experience and information very seriously. Using POLi or Account2Account’s ...

Internet Banking FastNet Classic Security Log in Credit Cards Payments

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

What do I need to know if I'm going overseas temporarily e.g. on holiday?

Check out our information page before you travel for more details. Other important questions and answers when travelling: Q: How ...

Foreign Exchange Credit Cards Visa Debit Cards

What is the difference between current balance, available credit and credit card limit?

Your current balance is the amount currently owing on your card account. The available credit is the amount that you ...

Transactions Credit Cards Bank Accounts

How do I get a new PIN on my Visa credit card or debit card?

You can change or set up your Visa credit or debit card PIN online if you're registered for Netcode. Here’s ...

FastNet Classic PIN Visa Debit Cards ASB Mobile app Credit Cards

What is the Offshore Service Margin on my credit card statement?

An Offshore Service Margin is a fee charged by us when you make a transaction in a currency other than ...

Fees Credit Cards Bank Accounts

What transactions are excluded from earning true rewards?

You will not earn True Rewards dollars on the following transactions: Cash advances or transactions (including a credit card transaction ...

Credit Cards True Rewards

Can I automatically pay off my credit card each month from my transaction account?

Yes. You can pay off your credit card in full each month from any transactional account you wish to use. ...

Bill Payments Automatic Payment Credit Cards Bank Accounts Payments

Which countries will not accept my ASB Visa credit card or ASB Visa Debit card?

Below is a list of countries where your ASB Visa credit card or ASB Visa Debit card will not be ...

Credit Cards Visa Debit Cards

How do I order a replacement True Rewards card?

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking ...

Cards Bank Accounts True Rewards

My credit card has been damaged or doesn't work, what should I do?

If your credit card is not working or has been damaged, you can cancel and replace your damaged card in ...

Credit Cards Security Bank Accounts

Do I get Visa Light benefits if I already have a Visa Low Rate?

If you have a Visa Low Rate credit card, you automatically get the benefits of ASB Visa Light, so you ...

Credit Cards

Will I get a new credit card number if I change my ASB credit card type?

If you are changing your Visa credit card from a Visa Rewards to Visa Light or vice versa, then you ...

Credit Cards

My Visa credit card or Visa Debit card is due to expire, when will I get a new card?

You’ll receive your new card the month before it expires and your expiring card will be valid until the last ...

Credit Cards Personal Bank Accounts

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

How long does it take to receive an ASB credit card after applying for it?

Once a new credit card has been approved or a replacement card has been requested, the new card will automatically ...

Credit Cards