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How do I activate the travel insurance on my credit card?

Last Updated: 16 Apr 2025

Before you get started, remember to keep any receipts, emails, bank statements or other proof that you’ve activated your travel insurance. If you make a claim, we’ll need to see these.

Here are several quick and easy ways to activate your travel insurance prior to leaving New Zealand:

  • Pay for $500 or more of your pre-paid travel deposits for your return overseas trip using your ASB Visa Platinum Rewards credit card.
  • Use your True Rewards dollars to pay for $500 or more of your pre-paid travel deposits for your return overseas trip. If you don’t have enough True Rewards dollars for the whole amount, you can use another activation method to qualify for cover.
  • Get a cash advance from your ASB Visa Platinum Rewards credit card account and on the same day use these funds to pay for $500 or more of your pre-paid travel deposits for your return overseas trip. 
  • Travel on return overseas tickets that you’ve won in a prize draw or competition.  

Pre-paid travel deposits means your costs for scheduled public transport, accommodation, meals, tours and activities paid prior to your departure from New Zealand for a covered trip.

Need more information? Your policy wording has full details on activating your travel insurance.

To confirm that you've activated your travel insurance, visit www.asbtravel.co.nz where you’ll be prompted to answer several questions. Once you have successfully answered these questions, you'll receive an email with your policy documents confirming activation.

You can also purchase optional credit card travel insurance upgrades specific to your travel plans if required.

ASB's lending criteria and terms apply. ASB Rewards Programme Terms and conditions apply. Please refer to the ASB Visa Platinum Travel Insurance Policy for full details. If you are 76 years of age or over, you are not eligible for cover under the base policy, but may be able to purchase Mature Age Cover to receive travel insurance benefits. Other exclusions or limitations apply.


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