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What do I need to do to make a claim on my Platinum or Gold credit card travel insurance policy?

Last Updated: 01 Nov 2017

TOWER Insurance can send you a claim form. Please send the following with your claim (as applicable):

  • All supporting documentation, including your credit card statement showing activation of your travel.

  • Proof of purchase of the items you want to claim on.

  • Police reports confirming theft of items, if applicable.

  • Medical invoices.


To contact TOWER insurance to make a claim:

New Zealand: 0800 422 280 (Gold cardholders) or 0800 114 117 (Platinum cardholders)

Overseas: call TOWER's Worldwide Emergency Assistance Service, reverse change on +64 9 359 1688 (Gold cardholders) or +64 9 359 1607 (Platinum cardholders)

Terms and conditions apply to travel insurance, please refer to the Gold or Platinum travel policy wording for further details. If you are aged over 79 years you are not eligible for cover under the policy. Other exclusions and limitations apply.

From 1 April 2018, Cigna Life Insurance New Zealand will become the underwriter of ASB Visa Gold and ASB Visa Platinum Rewards Credit Card Travel Insurance and there will be changes to the above cover. For more information, see the 'Important information you need to know' on the ASB credit card travel insurance page. For full details, refer to the relevant travel insurance policy document.


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