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What do I need to do to make a claim on my Platinum or Gold credit card travel insurance policy?

Last Updated: 01 Dec 2016

TOWER Insurance can send you a claim form. Please send the following with your claim (as applicable):

  • All supporting documentation, including your credit card statement showing activation of your travel

  • Proof of purchase of the items you want to claim on

  • Police reports confirming theft of items, if applicable.

  • Medical invoices.


To contact TOWER insurance to make a claim:

New Zealand: 0800 422 280 (Gold cardholders) or 0800 114 117 (Platinum cardholders)

Overseas: call TOWER’s Worldwide Emergency Assistance Service, reverse change on +64 9 359 1688 (Gold cardholders) or +64 9 359 1607 (Platinum cardholders)

Terms and conditions apply to travel insurance, please refer to the Gold or Platinum travel policy wording for further details. If you are aged over 79 years you are not eligible for cover under the policy. Other exclusions and limitations apply.


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