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What do I need to do to make a claim on my Platinum or Gold credit card travel insurance policy?

Last Updated: 25 May 2018

Cigna Insurance can send you a claim form. Please send the following with your claim (as applicable):

  • All supporting documentation, including your credit card statement showing activation of your travel.
  • Proof of purchase of the items you want to claim on.
  • Police reports confirming theft of items, if applicable.
  • Medical invoices.

To contact Cigna insurance to make a claim:

New Zealand: 0800 660 141

Overseas: for emergency assistance while travelling overseas call First Assistance on +64 (9) 916 6312.  For general claims enquiries call Cigna on +64 (4) 890 4954

ASB's lending criteria and terms apply. Please refer to the ASB Visa Platinum Travel Insurance Policy for full details. If you are over 75 years of age you are not eligible for cover under the policy. Please refer to the ASB Gold Card Travel Insurance Policy for full details. If you are over 79 years of age you are not eligible for cover under the policy. Other exclusions and limitations apply.


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