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Join ASB

Welcome to ASB, we're glad you're joining us. Getting started is easy.

Joining ASB is as easy as 1-2-3

1. Choose an account

2. Join us online

Once you've chosen your account we'll set it up and send you email confirmation. You can accept deposits right away.

3. Verify your identity

To get full usage of your account you need to verify your identity using the ASB ID app. Once approved, we will send you an email to confirm your account has been activated.

Choose the best account for you

Everyday banking

Streamline is our go to everyday account. Ideal for internet or mobile banking.

Open a Streamline account

Other accounts

Want to explore our other everyday transactional and savings accounts?

Find out more

Why ASB?

Community

ASB is proud to support a range of community organisations like St John, Starship, KidsCan and RainbowYOUTH as well as sports, arts and cultural events.

Sustainability

ASB is a Carbon zero certified organisation and we are committed to reducing our impact and protecting the environment.

Financial Wellbeing

We are dedicated to our purpose of accelerating financial progress for all New Zealanders. It's the 'why' behind everything we do.

FAQs

I'm a new customer. How easy is it to switch from my current bank?

Switching bank accounts might seem a bit overwhelming but it's never been more simple to switch to ASB! We take care of the move. If you decide to switch some or all of your banking to ASB, all you have to do is apply for your chosen account and let us know you'd like to make the switch. We'll work with your current bank to arrange a smooth transition.

What do I need to do before I can use the ASB ID app?

If you are new to ASB, you can use the ASB ID app to make joining ASB fast and easy.

Start by visiting our Joining ASB page Choose an account and complete the Join ASB form. The form asks you to choose a password for online banking. You'll need to remember this password to use later on. When we set up your account, we'll email you the details and include your online banking username.

For all other customers, you'll need an ASB login to use the ASB ID app. If you don't currently have one you can call 0800 FASTNET (0800 327 863).

To confirm your ID, you'll need:

  1. An iPhone with iOS 14 or later, or an NFC-capable Android 5 or later.
  2. A current e-passport from an eligible country, with an embedded chip. It should have an electronic chip icon on the cover.
  3. The ASB ID app downloaded to your phone. You can find the app at the App Store or Google Play.

Then just open the app and follow the instructions.

To confirm your address (if required) you will need an original PDF which you received in the last 12 months, shows your name and home address, is one of these approved documents, and is smaller than 700kB.

I'm an existing ASB customer how do I apply for a new account?

If you're an existing ASB customer you can apply for a new account by:

  1. Logging in to FastNet Classic internet banking.
  2. Selecting the 'Open and apply' button on the accounts page.
  3. When the Open & apply page opens, selecting 'Open an account' in the 'Bank accounts' section.
  4. Following the instructions to apply.

Where is my nearest ASB branch or ATM machine?

Check the branch locator to find the ASB branch or ATM nearest to you, or if you are using the ASB Mobile app, you'll find a Branch and ATM Finder on the app under the main menu. If you have any questions, please call us on 0800 803 804.

Why do I need to verify my identity and address details?

It can seem odd to be asked for your ID, sometimes even from your local ASB team who have known you for years. We have to do this to comply with New Zealand's anti-money laundering laws.

They require us to officially verify every customer's identity. That means recording your photo ID and proof of address, even if you've banked with us for a long time.

Our goal is to make this as easy as possible. You can use our ASB ID App on your mobile to verify your identity and address, or visit your nearest ASB branch. Thanks for your patience and understanding.

Need help?

Call us

If you need someone to talk to, we're here to help.

0800 803 804

Visit a branch

Prefer to talk to someone in person? Visit one of our branches.

Find a branch

ASB's terms and conditions apply. Fees are subject to change.

Bank AccountsJoining ASB