Start by visiting our Join ASB page. Choose an account and complete the Join ASB form. The form asks you to choose a password for online banking. You'll need to remember this password to use later on. When we set up your account, we’ll email you the details and include your online banking username.
For all other customers, you'll need an ASB login to use the ASB ID app. If you don't currently have one you can call 0800 FASTNET (0800 327 863).
To confirm your ID, you'll need:
Then just open the app and follow the instructions.
To confirm your address (if required) you will need an original PDF which you received in the last 12 months, shows your name and home address, is one of these approved documents, and is smaller than 700KB.
All current New Zealand and most international passports are e-passports.
An e-passport (also known as a digital passport or biometric passport) has an embedded microchip that holds the details shown on your passport. It looks just like a traditional passport, except it should show this international biometric symbol:
An NFC scanner can read your e-passport's chip. Most mobile phones now have this NFC technology built in. The ASB ID app uses that technology to make it easy to confirm your identity when opening an account, without having to come into a branch.
Your e-passport will need to be current.
The easiest way to confirm your identity and address is with the ASB ID mobile app. You'll need:
The app scans your e-passport and then scans your face selfie-style. That is usually enough for us to confirm your identity.
After confirming your address, we will use a trusted third party to to attempt to verify your address electronically. If we are unable to find a match, we will require you to upload your proof of address using an original PDF which you have received in the last 12 months. It must show your name and home address, be one of these approved document types, and be smaller than 700KB.
If the app can't confirm your identity or address, you may need to come into a branch instead.
We go to great lengths to protect your privacy. You can find out more about the way we collect, hold and use your information in our Personal Banking Terms and Conditions.
If using an e-passport:
If using a New Zealand driver licence:
The ASB ID app takes a scan of your face, selfie-style. A clear image makes it easier to confirm your identity. Follow these simple tips for best results:
ASB's terms apply. For more information on how we collect, hold and use your information, please see the section on confidentiality of your information in our Personal Banking Terms and Conditions.