I’ve used the ASB ID app. Why am I being asked to go to branch?

Last Updated: 27 May 2020

Even after you’ve used the ASB ID app, you may still need to visit us to show your proof of address. Visit any ASB branch with your photo ID and a current and original copy of an acceptable document that proves your home address.

You may also need to visit an ASB branch if we require extra information from you for your profile. For example, your tax details. If we need you to do this in person, as our branches are on limited hours due to Covid19, we will call you and set up a time to meet at an available branch.

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