I’ve used the ASB ID app. Why am I being asked to go to branch?
Last Updated: 09 Dec 2021
In most cases the ASB ID app is all you’ll need to confirm your identity or address. But sometimes there are exceptions, and it’s often easier to sort them out face-to-face.
Some of the reasons we might need to see you include:
- We can’t match your face scan to your passport photo.
- Your passport isn’t compatible with the app.
- Your passport has expired.
- Your mobile doesn't support Near Field Communication (NFC).
- Your address document was not an original PDF.
- We need more details on your address.
- We need other details, such as your tax status or occupation.
Did this answer your question?
Related Answers
-
Do you have an ASB username and password? If you’re not already registered, and would like to be, see our ...
-
New Zealand’s anti-money laundering laws require us to confirm the identity and address of all of our customers. The app ...
-
No. The ASB ID app can only use a current and valid e-passport. If you don’t have one visit your ...
-
If you’re joining ASB or are an existing customer needing to verify your address, you may need to present a ...
-
If you are new to ASB, you can use the ASB ID app to make joining ASB fast and easy. ...
-
To verify your identity the ASB ID app uses your mobile’s NFC reader to scan your passport’s embedded chip, takes ...
-
The ASB ID app takes a scan of your face, selfie-style. A clear image makes it easier to confirm your ...
-
All current New Zealand and most international passports are e-passports. An e-passport (also known as a digital passport or biometric ...
-
Yes it is. The app scans your e-passport and face, and we forward that information to our trusted third-party providers ...
-
The ASB ID app should generally work with a current e-passport from any of these countries: Åland Islands Albania Algeria ...
