I’ve used the ASB ID app. Why am I being asked to go to branch?

Last Updated: 16 Oct 2018

Even after you’ve used the ASB ID app, you may still need to visit us to show your proof of address. Visit any ASB branch with your photo ID and a current and original copy of an acceptable document that proves your home address.

You may also need to visit an ASB branch if we require extra information from you for your profile. For example, your tax details.

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