What documents can I use to verify my address?
Last Updated: 06 Nov 2026
If you’re a customer needing to verify your address, you may need to present a document that shows your home address.
Acceptable documents include:
- A statement or letter from a bank other than ASB.
- A letter from a government department or agency, such as the IRD, NZ Police, Department of Justice or the Electoral Commission.
- A statement or letter from a KiwiSaver or superannuation provider other than ASB.
- A house or contents insurance policy.
- A rates or water bill from a local authority.
- A utility bill such as gas, power, fixed phone, internet, Sky TV or an on-account mobile phone.
- A letter from a recognised retirement home that confirms you live there.
- A letter, statement, or bill from a qualifying New Zealand educational institute.
- A tenancy or lease agreement signed by the landlord and tenants.
Your document must meet these criteria:
- It needs to be from a source listed above.
- It must show your name and your physical home address (not a PO Box).
- It must be less than 12 months old.
- Bills from utilities and local authorities must be for a service at your home address.
If eligible, you can book an appointment to visit any ASB branch with your address document.
Did this answer your question?
Related Answers
-
Do you have an ASB username and password? If you're not already registered, and would like to be, see our ...
-
New Zealand Anti-Money Laundering (AML) laws require us to confirm the identity and address of all of our customers. The ...
-
No. The ASB ID app can only use a current e-passport or New Zealand driver licence. If you don’t have ...
-
If you are new to ASB, you can use the ASB ID app to make joining ASB fast and easy. ...
-
To verify your identity the ASB ID app uses your mobile’s NFC reader to scan your passport’s embedded chip, takes ...
-
You may need to visit an ASB branch if we can’t confirm your identity, address, or other details using the ...
-
All current New Zealand and most international passports are e-passports. An e-passport (also known as a digital passport or biometric ...
-
Yes it is. The app scans your e-passport and face, and we forward that information to our trusted third-party providers ...
-
The ASB ID app should generally work with a current e-passport from any of these countries: Åland Islands Albania Algeria ...
-
If you’re e-passport photo page won't scan Turn your phone horizontally to landscape mode Hold your phone over your passport ...