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What documents can I use to verify my address?

Last Updated: 21 Apr 2022

If you’re joining ASB or are an existing customer needing to verify your address, you may need to present a document that shows your home address.

Acceptable documents include:

  • A statement or letter from a bank other than ASB.
  • A letter from a government department or agency, such as the IRD, Department of Justice or the Electoral Commission.
  • A statement or letter from a KiwiSaver or superannuation provider other than ASB.
  • A house or contents insurance policy.
  • A rates or water bill from a local authority.
  • A utility bill such as gas, power, fixed phone, internet, Sky TV or an on-account mobile phone.
  • A letter from a recognised retirement home that confirms you live there.

Your document must meet these criteria:

  • It needs to be from a source listed above.
  • It must show your name and your physical home address (not a PO Box).
  • It must be less than 12 months old.
  • It must be an original, not a photo, scan or screenshot.
  • Bills from utilities and local authorities must be for a service at your home address.

You can visit any ASB branch with your address document or, if eligible, you can upload your document directly through the ASB ID app. If you're visiting a branch you can also show an original copy of a letter, statement or bill from a qualifying New Zealand educational institute, or a copy of a tenancy or lease agreement signed by the landlord and tenants.


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