Are there any tips for taking my photo with the ASB ID app?

Last Updated: 11 May 2023

The ASB ID app takes a scan of your face, selfie-style. A clear image makes it easier to confirm your identity. Follow these simple tips for best results:

  • Hold your phone vertically, directly in front of you.
  • Remove anything blocking your face, like a hat or sunglasses. Normal glasses are OK but avoid glare on the lens.
  • Ensure nobody else is in the background.
  • Avoid shadows or very bright light on your face. Stand in indirect sunlight or in a well-lit room. 
  • The app shows an oval on the screen. Centre your whole head within the oval.
  • Move the phone closer or further away from you until the oval is green.
  • Once green, keep still and hold your phone still. There will be a short series of coloured lights and the app will scan your face selfie-style.

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