Are there any tips for taking photos with the ASB ID app?
Last Updated: 25 Mar 2021
The ASB ID app takes a scan of your face, selfie-style. A clear image makes it easier to confirm your identity. Follow these simple tips for best results:
- Hold your phone vertically, directly in front of you.
- Remove anything blocking your face, like a hat or sunglasses. Normal glasses are OK but avoid glare on the lens.
- Ensure nobody else is in the background.
- The app shows an oval on the screen. Centre your whole head within the oval.
- Avoid shadows or very bright light on your face. Stand in indirect sunlight or in a well-lit room.
- Keep still and hold your phone still. The app will scan your face selfie-style, and shine different coloured lights to simulate different lighting conditions.
Did this answer your question?
Related Answers
-
New Zealand’s anti-money laundering laws require us to confirm the identity and address of all of our customers. The app ...
-
No. The ASB ID app can only use a current and valid e-passport. If you don’t have one visit your ...
-
You can use the ASB ID app to make joining ASB fast and easy. Start by visiting our Joining ASB ...
-
When you join ASB online, we check your address details with our trusted third party providers, who then match your ...
-
In most cases the ASB ID app is all you’ll need to confirm your identity. But sometimes there are exceptions, ...
-
Yes it is. The app scans your e-passport and face, and we forward that information to our trusted third party ...
-
Visit Google Play or the Apple App Store on your mobile. Search for “ASB ID”, and download the app. The ...
-
If you’re new to ASB, we need to confirm your identity. Our goal is to make this as easy as ...
-
It can seem odd to be asked for your ID, sometimes even from your local ASB team who have known ...
-
Do you have an e-passport? You need a current e-passport from an eligible issuer for the ASB ID app. Check ...
