Are there any tips for taking photos with the ASB ID app?
Last Updated: 08 Mar 2018
The ASB ID app requires you to capture a photo of your photo ID, and then take a selfie. These photos are checked and compared; in order to get the best match we need good quality photos. Follow these simple tips for taking good photos using ASB ID.
Capturing your ID:
- Make sure there's enough light.
- Make sure the ID is placed flat on a dark background.
- Make sure you are not covering any of the details on the ID with your hand.
- Turn the phone to landscape and hold it directly over your ID.
- Try to avoid reflections or glare from bright lights.
- Make sure the whole document is in the photo.
- Take the photo straight on, not on an angle.
Capturing a selfie:
- Turn the phone to portrait and hold it directly in front of you.
- Make sure the background is plain and light.
- Remove any hats or sunglasses that will block your face. Reading glasses are ok but try to avoid glare on the lenses.
- Centre your head within the oval so that your whole head is visible.
- Make sure that the light source is balanced with no uneven lighting on your face, natural lighting is best.
- Hold still and the app will attempt to automatically take the photo. If it is unable to capture the photo automatically a capture button will appear for you to take the selfie yourself.
Did this answer your question?
Related Answers
-
If you are a new customer to ASB, you’ll need to provide proof of your identity and home address. This ...
-
ASB takes security very seriously. Eligible customers can safely confirm their identity using the ASB ID app with biometric technology. ...
-
If you’re a new customer to ASB, we’ll need to confirm your identity and address. Our goal is to make ...
-
After you have sent your photos using the ASB ID app we may email you to ask you to try ...
-
The ASB ID app requires you to capture a photo of your photo ID, and then take a selfie. These ...
-
To use the ASB ID app you'll need to: Be a new ASB customer Choose your everyday banking account and ...
-
Installing the ASB ID app is simple: Visit the Google Play store or the Apple app store on your mobile ...
-
No, the photo ID used with the ASB ID app must be current and valid for the checks with trusted ...
-
If you are a new ASB customer and you've got eligible photo ID, you can confirm your identity securely using ...
-
Even after you’ve used the ASB ID app, you may still need to visit us to show your proof of ...
