Is the ASB ID app safe to use?

Last Updated: 22 Oct 2020

ASB takes security very seriously. Eligible customers can safely confirm their identity using the ASB ID app with biometric technology. Biometrics can be used to detect and recognise human physical characteristics - for example your face or fingerprint.

In the case of the ASB ID app, facial biometrics are used to automatically compare the selfie with your photo ID. The result indicates the likelihood that it is the same person in both photos.

Not only do we use high security standards, we also constantly review and renew our security. ASB also recognises the importance of safeguarding personal and financial information. We are bound by, and comply with, the Privacy Act 2020. Your consent is obtained before information is sent to the trusted external providers.

Like our other services, the ASB ID app has many layers of security. ASB and VIX Verify (Green ID Limited) use strong encryption to protect your information. The ASB ID app is also protected by the same unique username and password as internet banking.

ASB offers you a choice about how you confirm your identity. If you are unable to use the ASB ID application, we will need you to confirm your identity in person.  We will call you as our branches are on limited hours due to Covid19 and set up a time to meet at an available branch.


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