How do I confirm my identity with the ASB ID app?

Last Updated: 22 Mar 2021

If you’re new to ASB, we need to confirm your identity. Our goal is to make this as easy as possible, whether online or in a branch.

The easiest way to confirm your identity is with the ASB ID mobile app. You’ll need:

  • An iPhone using iOS 14 or later, or an NFC-capable Android 5 or later.
  • A current e-passport with an embedded biometric chip, from one of these 130+ countries

The app scans your passport details, and then scans your face selfie-style. That usually is enough for us to confirm your identity. 

If the app can’t confirm your identity, you may have to come in to a branch instead.

We go to great lengths to protect your privacy. You can find out more about the way we collect, hold and use your information in our Personal Banking Terms and Conditions.

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