How do I confirm my identity with the ASB ID app?
Last Updated: 06 Nov 2026
If you’re new to ASB, or we have reached out to you, we need to confirm your identity (and address if required). Our goal is to make this as easy as possible, whether online or in a branch.
The easiest way to confirm your identity and address is with the ASB ID mobile app. You’ll need:
- As ASB username and password. If you don’t currently have one you can call 0800 FASTNET (0800 327 863).
- An iPhone using iOS 16 or later, or an NFC-capable Android 9 or later.
- A current e-passport with an embedded biometric chip, from an eligible country. (recommended), or a current New Zealand driver licence.
- A PDF document or up to 5 JPEGS if proof of address is also required.
The app scans your e-passport or NZ driver licence details and then scans your face selfie-style. That is usually enough for us to confirm your identity.
We go to great lengths to protect your privacy. You can find out more about the way we collect, hold and use your information in our Personal Banking Terms and Conditions.
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