My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

Last Updated: 04 Sep 2023

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ASB branch and we'll cancel the card and issue a replacement for you. If you're overseas, call us on +64 9 306 3000.  

You should receive your replacement card within 5 to 7 working days (customers who visit a branch will get their EFTPOS card immediately). Overseas delivery times will be subject to local service providers.

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