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How do I order a replacement True Rewards card?

Last Updated: 15 Jul 2021

You can order a replacement True Rewards card using the ASB Mobile app under ASB Card Control and then clicking on Cancel and replace (you'll find it under Temporarily lock card). If you're using FastNet Classic internet banking:

  • Log in to FastNet Classic.
  • Select the 'Open and apply' button on the accounts page.
  • When the Open & apply page open, select 'Replace card' from the Cards section.

Select your True Rewards card, the reason for replacing, confirm your delivery preferences, and then click submit. You should receive your replacement True Rewards card within 5 working days. Overseas delivery times will be subject to local service providers.

If you don’t have ASB FastNet Classic Internet banking or the ASB Mobile app you can visit any ASB branch or call 0800 878 373, and we’ll organise a replacement card for you.


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