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How do I stop, cancel or delete a Direct Debit?

Last Updated: 10 Nov 2014

You can cancel a Direct Debit at any ASB branch or by calling 0800 803 804. You do not need to complete any forms.

Simply advise the customer service representative of the account number from which the Direct Debit is paid, and the identity of the Initiator (or payee). Make sure you have photo ID with you, as we have to establish your identity in order to do this.

Deleting a Direct Debit Authority will stop any further deductions from your account under that authority. However, if you have given someone more than one authorisation or provided them with a new authorisation, deductions from your account may start again.

For credit cards:

You can cancel a Direct Debit that is set to pay your ASB Credit card at any ASB branch or by calling 0800 803 804.  You do not need to complete any forms.

To cancel recurring transactions to your credit card account, you’ll need to get in touch with the organisation that holds your recurring payment authority. 


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