My credit card has been damaged or doesn't work, what should I do?
If your credit card is not working or has been damaged you can cancel and replace your damaged card using FastNet Classic Online Banking.
Simply click on Open and Apply from the Left hand menu and select Card and PayTag Replacement, or using the Options drop down menu from the balances page for the card you want to replace.
Once your replace your card, you will be issued with a replacement card with the same number, but a new expiry date. This will not affect any bills you pay via direct debit.
You should receive your replacement credit card within 5 working days. Overseas delivery times will be subject to local service providers.
If you don’t have FastNet Classic Online Banking you will need to call 0800 255 382 or call into your nearest ASB branch to organise a replacement card.
It is best for you to let ASB know of the death as soon as possible. Holds will be placed ...
You can hide most Transaction and Savings accounts, Investments, Managed funds and Visa Business credit cards from your Balances summary ...
When you hide an account, it will be hidden from both the Balances page and Transfers ‘from’ drop down box ...