My credit card has been damaged or doesn't work, what should I do?

Last Updated: 18 Sep 2023

If your credit card is not working or has been damaged, you can cancel and replace your damaged card in the ASB Mobile app under ASB Card Control. If you're using FastNet Classic internet banking:

  1. Log in to FastNet Classic. 
  2. Under the main menu select 'Cards' then 'Replace card'.
  3. Follow the instructions to order a card replacement.

Once you replace your card, you will be issued with a replacement card with the same number, but a new expiry date. This will not affect any bills you pay via direct debit.

You should receive your replacement credit card within 5 to 7 working days. Overseas delivery times will be subject to local service providers. 

If you don’t have ASB FastNet Classic Internet banking or the ASB Mobile app you will need to call 0800 255 382 or call into your nearest ASB branch to organise a replacement card.

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