I haven’t received my Netcode. What now?

Last Updated: 04 Mar 2021

There are a few reasons why you may not be receiving your Netcode text:

  1. Your mobile coverage could be poor where you are, so please check your signal. Unfortunately, your mobile provider's signal coverage is out of our control.
  2. The phone number you're using is not set up to receive Netcode. Please check you're using the phone number (sim card) you provided to ASB for Netcode in your Personal Profile (your name at the top right-hand side of your screen) on FastNet Classic internet banking.
  3. You are overseas and may need to set up roaming on your phone with your mobile service provider. Please note, we can’t guarantee Netcode delivery by text when you are overseas.

If none of the above reasons apply, you can call our contact centre on 0800 FASTNET (0800 327 863) from within New Zealand, or on +64 9 306 3000 if you are overseas, and we'll be happy to help resolve the issue.

If necessary, we can release your online payment with your authorisation. Please note, however, for security reasons, we can’t release International Money Transfers. They always require Netcode.

Alternatively, you can use the ASB Mobile Banking app on your Netcode-verified device to complete payments without Netcode (except International Money Transfers).

See also: I haven't received my notification for two-step verification using the ASB Mobile Banking app.

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