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Can I use my fingerprint / Face ID to log into the ASB Mobile Banking app?

Last Updated: 17 Apr 2018

Yes, depending on the type of mobile device you have, there are different options that enable you to use Apple Touch ID / Face ID or Android Fingerprint Authorisation. This enables you to use biometric authorisation to log into ASB Mobile and replace the need for a PIN or password. 

To enable Touch ID or Face ID log in for Apple devices:

  1. Ensure Touch ID / Face ID is enabled on your device
  2. Open the menu in the top left hand side of ASB Mobile.
  3. Tap 'Settings'.
  4. Tap 'Security'.
  5. Choose 'Touch ID / Face ID'.
  6. In 'Allow Touch ID / Face ID for Log in' select on.

Remember, we automatically disable Touch ID / Face ID for ASB Mobile, if the biometrics stored on your device are changed. You can turn Touch ID / Face ID back on in the ASB Mobile app by following the above steps.

To enable fingerprint log in for Android devices:

  1. Open the menu in the top left hand side of ASB Mobile.
  2. Tap 'Settings'.
  3. Tap 'Security'.
  4. Choose 'Fingerprint log in'.
  5. In 'Allow fingerprint for log in' select on.

Remember, we automatically disable Fingerprint Login for ASB Mobile, if the biometrics stored on your device are changed. You can turn Fingerprint Login back on in the ASB Mobile app by following the above steps.

You'll be able to use your fingerprint / Face ID as authentication for a lot of great features, but for added security there are still items that require you to enter your ASB Mobile PIN or password.


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