Why does the new Log In panel flash or not stay open?

Last Updated: 07 Jun 2015

Some customers using older computers have reported problems with the Log In panel at the top right of asb.co.nz.  This article provides options to address this problem.

In some cases the Log In panel shows FastNet Business details (three boxes), flashes, or cannot be changed to FastNet Classic internet banking. This problem has been reported with some older computers running Windows Vista and Internet Explorer 9.

Our technical team is working on this problem with urgency. We apologise for any inconvenience this problem may cause.

What are my options?

If you’re trying to access FastNet Classic internet banking, try the following options.

If three boxes are displayed asking to enter your Client ID, User ID and Password, change the log in panel from FastNet Business by clicking the arrow and choosing FastNet Classic from the list. Once you choose FastNet Classic, you will be taken to the new ASB Login page to enter your username (formally access code) and password.  You can then do your internet banking as normal.

If this doesn’t work or the panel does not stay open, try the following:

  • Access our new ASB Login page by typing https://online.asb.co.nz/auth directly into your browser address bar. Alternatively, click the Internet Banking link at the foot of our home page, asb.co.nz

  • Try a different internet browser, like Google Chrome.

    We recommend you always use the current version of your preferred browser to ensure our web pages display quickly, and that you have the latest security updates. Our websites are designed to work with the production version of most modern popular browsers – see our list here.

    If you’ve tried these options and you still can’t log in, please call the FastNet Help Desk on 0800 FASTNET (0800 327 863).  If you are overseas, call us on + 64 9 306 318.

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