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What can I do if I'm locked out of FastNet Classic internet banking / Online Share Trading?

Last Updated: 11 Jun 2018

You have 5 attempts to enter your correct ASB login password, any more attempts will lock you out. This is a safeguard to prevent an unauthorised access to your account.

You may be able to reset your ASB login password for FastNet Classic internet banking and / or Online Share Trading via the ASB Mobile Banking app (Apple and Android).

  1. Open the ASB Mobile app
  2. Tap the hamburger menu in the top left corner of the PIN screen
  3. Tap on ‘Reset ASB login password’ and follow the easy steps
  4. Your ASB login password will be reset, so you can log in to FastNet Classic internet banking and / or Online Share Trading

If you don’t have it, find out more and download the ASB Mobile app.

If you’re still having trouble resetting your password, you can call the ASB Contact Centre on 0800 327 863 or if you are overseas, call + 64 9 306 3185.


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