What can I do if I'm locked out of FastNet Classic internet banking / Online Share Trading?

Last Updated: 13 Aug 2021

You have 5 attempts to enter your correct ASB login password, any more attempts will lock you out. This is a safeguard to prevent any unauthorised access to your account.

If you have installed the ASB Mobile Banking app, have enabled PIN log in and you're Netcode registered, you can reset your ASB online banking login password via the ASB Mobile Banking app (Apple and Android).

  1. Open the ASB Mobile app. If you're automatically logged in with Face ID, choose Log Out from the More button at the bottom of the screen.
  2. Tap on 'Login options' in the bottom left corner of the PIN screen.
  3. Tap on 'Reset password' in the Login options panel and follow the easy steps.
  4. We'll reset your ASB password and unlock your access immediately.

If you don’t have the ASB Mobile Banking app, please call the ASB Contact Centre on 0800 327 863 or if you are overseas, call + 64 9 306 3185.

Find out more and download the ASB Mobile app.

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