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How do I reset or change my ASB login password?

Last Updated: 10 Mar 2021

Your ASB login is the username and password you use to log in to FastNet Classic internet banking or Online Share Trading.

If you’ve successfully logged in to ASB before, you can reset and change your password on the ASB Mobile banking app. You don’t need to know your existing password, as long as you know your five-digit log-in code.

  • Open the ASB Mobile app
  • Login with your PIN
  • Open the ‘More’ menu in the bottom bar
  • Tap on Settings
  • Tap on Security
  • Tap on ‘Change Password’ and follow the easy steps
  • We’ll update your ASB login password immediately

If you’re locked out of FastNet Classic internet banking or Online Share Trading, try this instead. For more information, watch this how-to video

  • Open the ASB Mobile app, but don’t log in. If you’re automatically logged in with Face ID, choose Log Out from the More button at the bottom of the screen
  • Tap the three stripes menu button at the top left corner of the log in screen
  • Choose ‘Reset ASB login password’ and follow the steps
  • We’ll reset your ASB password and unlock your access immediately

If you’re still having trouble resetting your password, call us on 0800 327 863, or +64 9 306 3185 from overseas.


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