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ASB credit card travel insurance

With an ASB Gold card or ASB Visa Platinum card you can get access to overseas travel insurance.

Benefits at a glance

  • Access to a wide range of benefits – from lost luggage to cancelled flights and medical emergencies
  • Complimentary 24-hour Medical Help Line for medical advice and information anywhere in the world
  • Cover for you, your spouse and your dependent children when they’re travelling with you

How ASB credit card travel insurance works

Cover for you, your spouse and your dependent children

If you are travelling before 1 April 2018, you can access up to 120 days travel insurance per overseas return trip on a Visa Platinum and up to 40 days travel insurance per overseas return trip on a Gold card. And if you’re travelling with your spouse or your dependent children, they’re included too (as long as all of the terms and conditions are met).

If you are travelling on or after 1 April 2018, then please refer to the 'Important information you need to know' section.

The ASB Platinum and Gold credit card travel insurance provides cover for a wide range of benefits. Here are some examples, but please read the policy wording for full details:

  • Medical and emergency evacuations.
  • Cancellation of your trip due to an unexpected event.
  • Lost or stolen luggage, including luggage delays of 12 hours or more.
  • Accidental death or personal injury.

How to activate your travel insurance

Before you get started, remember to keep any receipts, emails, bank statements or other proof that you’ve activated your travel insurance. If you make a claim, we’ll need to see this.

Here are several quick and easy ways to activate your travel insurance prior to leaving New Zealand:

  • Pay for at least 50% of your overseas return travel tickets using your ASB Gold or Platinum credit card.
  • Use your True Rewards Dollars, Airpoints or other frequent flyer points to buy your overseas return travel tickets. If you don’t have enough True Rewards Dollars or frequent flyer points for the whole amount, you can use another activation method to pay at least 50% of the balance to qualify for cover.
  • Get a cash advance from your ASB Gold or Platinum account and on the same day use these funds to pay for at least 50% of your overseas return travel tickets.
  • Pay for at least 50% of your overseas return travel tickets from your ASB bank account if you’re unable to use your ASB Visa to pay for your tickets, or there’s an additional charge for using your card (your travel provider must give you written confirmation that your credit card is not acceptable or would incur an additional charge).
  • Travel on return overseas tickets that you’ve won in a prize draw or competition.  

Need more information? Your policy wording has full details on activating your travel insurance.

Access to complimentary 24-hour Medical Help Line

It can be very stressful if a medical issue arises when you’re overseas, so it’s good to know there’s someone you can talk to 24 hours a day, 7 days a week.

The ASB Gold and Platinum travel insurance Medical Help Line is staffed by qualified, English speaking doctors and nurses. They can help with all sorts of information and advice – from travel health issues and drug information, to treatment advice for any health worries you may have after you have activated your cover and during your travel. Gold and Platinum card holders can call 0800 453 085 or +64 9 475 0796 from overseas.

Important information you need to know

  • Pre-existing conditions aren’t automatically covered. If you'd like to apply for a pre-existing condition to be covered and you're travelling prior to 1 April 2018 please contact Tower on 0800 114 117. If you are travelling on or after 1 April 2018, please contact Cigna on 0800 660 141.
  • There is no cover for any personal items, money or documents that have been mislaid or forgotten, for example left on transport or in a hotel room or other accommodation.
  • If you are aged over 79 years you are not eligible for cover under the policy.
  • There are a number of exclusions which apply to this policy, please see the policy document for details.

Important changes for Visa Platinum Rewards Travel Insurance:

From 1 April 2018 we'll be using a new insurance provider, Cigna Life Insurance New Zealand Limited.

The new policy will also apply to people travelling with you such as a partner and will cover:

  • travel up to 90 days, compared to the current policy of up to 120 days
  • people who are aged 75 or under, this is a change from the present age of 79 or under.

Impact to existing travel plans for Visa Platinum Rewards Travel Insurance:

For travel scheduled to depart:

  • before 1 April 2018, will be covered under the current policy terms.
  • from 1 April 2018, will be covered under the current policy terms if you have already activated your cover, or will activate before 1 December 2017.

If you activate your cover on or after 1 December 2017 and are scheduled to depart from 1 April 2018 onward, then from 1 April 2018 you will be covered by the new policy with the important changes above in effect.  For full details, refer to the relevant travel insurance policy document.

If you are travelling prior to 1 April 2018, and you'd like to apply for cover for a pre-existing medical condition, special items or a trip extension - you'll need to contact Tower on 0800 114 117.

If you are travelling on or after 1 April 2018, and you'd like to apply for cover for mature age, a pre-existing medical condition, special items or a trip extension - you'll need to contact Cigna on 0800 660 141.

Which company underwrites this policy?

ASB has chosen Tower to underwrite our travel insurance. This means they'll answer your policy questions and be on-hand to help if you call the emergency hotline or make a claim. View Tower Insurance Limited's financial strength rating.

From 1 April 2018, Cigna Life Insurance New Zealand Limited will become the underwriter of ASB Visa Gold and ASB Visa Platinum Rewards Credit Card Travel Insurance. For further information on the changes, please refer to the 'Important information you need to know' section here. For full details, refer to the relevant travel insurance policy document.

Travelling soon?

Before you leave check out our travel guide – it includes great tips for keeping safe before and during your trip, as well as money tips for when you’re overseas.

Get started today

01. Apply

If you haven't already got an ASB Visa Platinum Rewards credit cardapply for one now

02. Understand

Read the applicable travel insurance policy document to get a full understanding of what is and isn’t covered and how to make a claim.

03. Activate

Activate your ASB Gold or Platinum travel insurance using one of the methods above, and keep proof of activation in case you need to claim.

04. Enjoy

Enjoy your trip knowing your travel insurance is sorted. If you need to make a claim contact the Worldwide Emergency Assistance on +64 9 359 1607 (for Platinum cards) and +64 9 359 1688 (for Gold cards).

Contact us

Calling from New Zealand

For enquiries and claims in New Zealand, please call Tower.

Gold card holders:

0800 422 280

Platinum card holders:

0800 114 117

Calling from overseas

If you're overseas and you need emergency or medical assistance, please call the Tower Worldwide Emergency Assistance Service.

Gold card holders:

+64 9 359 1688

Platinum card holders:

+64 9 359 1607

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We're here to help you

ASB's Lending Criteria and Credit Card Conditions of Use apply. Terms and conditions apply to travel insurance, please refer to the Gold Travel Policy wording or Platinum Travel Policy wording for further details. Exclusions and limitations apply. Gold and Platinum Travel Insurance are underwritten by Tower Insurance Limited.

ASB Travel Insurance is underwritten by Tower Insurance Limited. For full details, refer to the relevant travel insurance policy document which is also available on request from any ASB branch or by calling 0800 200 252. The availability of insurance cover is subject to your application being approved. Exclusions apply. See further information regarding Tower's financial strength rating.

From 1 April 2018, Cigna Life Insurance New Zealand Limited will become the underwriter of ASB Visa Gold and ASB Visa Platinum Rewards Credit Card Travel Insurance. For further information on the changes, please refer to the 'Important information you need to know' section here. For full details, refer to the relevant travel insurance policy document.

Credit CardsASB credit card travel insurance