i

How to make a travel insurance claim

Take a look at the latest ASB Travel Advisory to keep up to date on how Covid-19 could impact your cover.

When you need to claim on your travel insurance, you can be confident that we’ll make the whole process as trouble-free as possible. This guide explains what you’ll need to do to get things underway.

ASB Travel Insurance

Click here to find out how to claim on your ASB Travel Insurance

Find out more

Credit Card Travel Insurance Claims

Click here to find out how to make a claim for Visa Platinum Rewards and Gold cardholders.

 

Find out more

01

How to make a claim - ASB Travel Insurance

Your travel insurance claim will be managed by our underwriter Cigna.

If you need emergency assistance while you’re overseas call our emergency assistance provider, First Assistance on +64 (4) 890 4974. They're available to help you anytime, 24 hours a day, 7 days a week.

For non-emergencies while you’re overseas call Cigna on + 64(4) 890 4954.

Making a claim during your trip

  • For medical emergencies:
    If you are taken by ambulance to hospital following an emergency call, please call First Assistance as soon as possible once you have been admitted to hospital.

  • For non-emergencies:
    If you need to consult a registered medical practitioner or need to go to hospital or a clinic, call First Assistance, and we can guide you to the safest and most appropriate place of treatment.

Our highly experienced team is available 24 hours a day, 7 days a week to help you. Our aim is to make sure you get the best treatment available to you.

Our first steps will always be to:

  • confirm you are in a safe place
  • establish the best local treatment available to you
  • consider your health and best interests.

Making a claim before or after your trip:

If you need to make a claim before or after your trip, please call us on 04 890 4954 or 0800 660 141 or email us at travelclaims@cigna.com

If you are able to claim back any part of a claim from a transport provider, accommodation supplier, ACC, another insurance policy, a credit card company, a bank, or any other supplier or person, please do this before you give us a call and let us know the details. In this circumstance we will only pay the difference between your loss and the amounts you are entitled to receive.

02

How to make a claim on your credit card travel insurance

For Visa Platinum Rewards and Gold cardholders, your claim will be managed by Cigna Life Insurance New Zealand Limited.  If you need emergency assistance while you're overseas call our emergency assistance provider, First Assistance on +64 (4) 916 6312. They're available to help you anytime, 24 hours a day, 7 days a week.

For non-emergencies while you're overseas call Cigna on +64 (4) 890 4954.

Making a claim during your trip

  • For medical emergencies:
    If you are taken by ambulance to hospital following an emergency call, please call First Assistance as soon as possible once you have been admitted to hospital.

  • For non-emergencies:
    If you need to consult a registered medical practitioner or need to go to hospital or a clinic, call First Assistance, and we can guide you to the safest and most appropriate place of treatment.

Our highly experienced team is available 24 hours a day, 7 days a week to help you. Our aim is to make sure you get the best treatment available to you.

Our first steps will always be to:

  • confirm you are in a safe place
  • establish the best local treatment available to you
  • consider your health and best interests.

Making a claim before or after your trip:

If you need to make a claim before or after your trip, please call us on 04 890 4954 or 0800 660 141 or email us at travelclaims@cigna.com

If you are able to claim back any part of a claim from a transport provider, accommodation supplier, ACC, another insurance policy, a credit card company, a bank, or any other supplier or person, please do this before you give us a call and let us know the details. In this circumstance we will only pay the difference between your loss and the amounts you are entitled to receive.

The availability of insurance cover is subject to your application being approved. Exclusions apply. For full details, refer to the Policy Document which is available from ASB Bank Limited. This insurance is underwritten by Cigna Life Insurance New Zealand Limited.

For ASB credit card travel insurance, ASB’s lending criteria and Credit Card Conditions of Use apply. Please refer to the Gold Travel Policy wording or Platinum Travel policy wording for full details. Exclusions and limitations apply. This insurance is underwritten by Cigna Life Insurance New Zealand Limited.

Travel insurance How to make Travel Insurance Claims