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Join ASB

 

Current ASB customers, please log in to FastNet Classic online banking to open your new account.

Not registered? Call 0800 FASTNET or visit an ASB branch.

 

It's easy to become an ASB customer or change banks to ASB.

  • Take just a couple of minutes to complete this online account opening form.

  • We'll let you know by email as soon as your account is set up.

  • Visit any ASB branch within the next seven days with photo ID and proof of your New Zealand residential address, and you're all set up.

  • Complete this form.
  • We'll let you know by email as soon as your account is set up.
  • Visit any ASB branch within seven days with photo ID and proof of your New Zealand residential address.

What you'll need:

  • A valid New Zealand driver licence
  • An active New Zealand mobile phone number
  • You must currently be living at a New Zealand residential address

Need a hand?

  • If you are not living in New Zealand, but are planning to, find more details here
  • If you are interested in business banking, call 0800 272 222 or rural banking, call 0800 787 252
  • If you would like help signing up with ASB, please call 0800 376 684

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The links to the product descriptions above contain important information about each account. For information about the fees and service charges that apply, refer to the personal Guide to Fees. Accounts are also subject to ASB's Personal Banking terms and conditions. These will be available to review before the account is opened.

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This is used to verify your identity when phoning ASB. It must be at least 8 characters (6 letters and 2 numbers) and cannot contain your name or words such as 'password' and 'secret'.

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Terms and conditions

This section contains:

ASB Customer Agreement

Terms and Conditions

This application is made subject to the Personal Banking Terms and Conditions including our Guide to Fees. and the Streamline Intro Terms and Conditions


You agree that these terms and conditions and the Guide to Fees will form the basis of your relationship with us and will apply to all personal banking accounts, facilities and services we provide to you either in your sole capacity or with others. Additional terms and conditions may apply to specific products and services. We will provide these to you when you take the product or service.

Confidentiality of your information

The Personal Banking Terms and Conditions set out how we will use information we collect about you and with whom we can share it.

By making this application, you authorise us to:

  • Make credit checks, confirm your identity and make other enquiries with credit reporting agencies, other credit providers and third party databases. You also authorise those parties to provide such information to us.
  • Disclose your information (including default information and ongoing credit account information) to credit reporting agencies who will hold and use that information to provide their credit reporting services. This will mean that they may disclose any information they hold about you to eligible customers of their credit reporting services.

Your information will be held by us, ASB Bank Limited, at ASB North Wharf, 12 Jellicoe Street, Auckland, 1010. You have rights of access to, and correction of, personal information (as defined in the Privacy Act 1993) held by us.

When you are dealing with us by telephone, your conversation may be recorded for verification or training purposes.

If you tell us you do not want to receive promotional marketing we will not send it.

You confirm that:

  • Where you are providing information on behalf of someone else, you are authorised to do so (we may require evidence of this authority)
  • You are not an undischarged bankrupt; not liable under any proceedings; and have not applied for entry to or been admitted to the no asset procedure under the Insolvency Act 2006, or its amendments; and you will advise us should this change
  • You understand that if you are applying for credit jointly with someone else, each of you will be both jointly and severally liable for any amount owing to ASB.
  • To the best of your knowledge, all information provided to ASB is complete and accurate and you have not withheld information on your financial position or commitments that might affect ASB's decision in respect of any application.
Investment Statement for Savings Plus

This document is an Investment Statement for the purpose of the Securities Act 1978. It is prepared as at 19 April 2013.

Important information.

(The information in this section is required under the Securities Act 1978).

Investment decisions are very important. They often have long term consequences. Read all documents carefully. Ask questions. Seek advice before committing yourself.

Choosing an investment.

When deciding whether to invest, consider carefully the answers to the following questions that can be found on the pages noted below:

What sort of investment is this?

Who is involved in providing it for me?

How much do I pay?

What are the charges?

What returns will I get?

What are my risks?

Can the investment be altered?

How do I cash in my investment?

Who do I contact with inquiries about my investment?

Is there anyone to whom I can complain if I have problems with the investment?

What other information can I obtain about this investment?

The Financial Markets Authority regulates conduct in financial markets.

The Financial Markets Authority regulates conduct in New Zealand's financial markets. The Financial Markets Authority's main objective is to promote and facilitate the development of fair, efficient, and transparent financial markets. For more information about investing, go to www.fma.govt.nz

Answers to key questions.

What sort of investment is this?

This investment statement is about our Savings Plus account. Savings Plus is an unsecured New Zealand dollar savings account with ASB Bank Limited ("we", "us" or "our"). Savings Plus is a type of investment known as a debt security.

Who is involved in providing it for me?

We are the issuer and a promoter of Savings Plus accounts. We are a registered bank under the Reserve Bank of New Zealand Act 1989. We have provided financial services to New Zealanders for over 160 years, and are one of New Zealand's leading full service banks.

We can be contacted at our principal place of business which is:

At the date of this investment statement
Level 28, ASB Bank Centre
135 Albert Street, Auckland 1010.

From 1 July 2013
ASB North Wharf
12 Jellicoe Street, Auckland 1010.

Our contact address and principal place of business may change from time to time. Our current contact address and principal place of business can be found at asb.co.nz

At the date of this investment statement, our directors are Simon Robert Saunders Blair, Barbara Joan Chapman, Michael Brian Coomer, Jane Lesley Freeman, Jonathan Peter Hartley, Robert Dharshan Jesudason, Jonathan Peter Ling, Garry Lynton Mackrell and Gavin Ronald Walker.

Our directors may change from time to time. A list of our current directors can be found at asb.co.nz

How much do I pay?

To open a Savings Plus account, you must comply with our account opening terms and conditions. To open an account:

  • If you are an existing customer, you can apply online through FastNet Classic at asb.co.nz.
  • Visit any of our branches and our staff will assist you.
  • Call us on 0800 803 804.

Once you have opened your account you can make deposits in any manner agreed with us, including through our online banking, phone banking, branches, FastDeposit boxes and some ATMs. Deposits to your account are payable to us.

You can choose how much to deposit. At the date of this investment statement, there is no minimum or maximum balance required for a Savings Plus account. The maximum balance eligible to earn reward interest is $1,000,000 - see the section What returns will I get?

We may introduce a minimum or maximum account balance in the future and we may change the maximum balance eligible to earn reward interest.

What are the charges?

Transaction fees and service fees apply to your Savings Plus account.

What are the current transaction fees?

Bill payment, one - off payment, Inland Revenue payment, ATM withdrawal, counter withdrawal, staff assisted transfer. $1.00 per transaction, debited monthly.

What are the current service fees?

Replacement statement $5.00 per statement
Counter statement $2.00 per statement
Unpaid bill payment $20.00
Special answer on cheque $25.00 plus courier charges
Netcode token $1.00 per month
Signature checking/faxing fee $15.00
Document searches $60.00 per hour ($15.00 minimum)
Contact Centre high use (first 5 calls per month free) $2.00 per call

Cash handling.

Up to $3,000 of notes and $300 of coins per day free, then:

Counter deposits $3.00 per $100 of coins or part thereof and $3.00 per $1,000 of notes or part thereof.
ASB FastDeposit/FastCount $1.00 per $100 of coins or part thereof and $2.00 per $1,000 of notes or part thereof.

Cheque clearance.

Up to two cheques per day free, then:

Counter deposits 25c per cheque
ASB FastDeposit 20c per cheque

If you close your account or change it from a Savings Plus account to another type of account with us, we will debit any fees that have been accrued before your account is closed or changed.

Can the fees be altered?

The fees set out above are current at the date of this investment statement. We may introduce new fees in the future and we may change the amount and type of transaction fees and service fees. Any fee changes will be announced, either by display in our branches, by notice in the media (including public notices), by notice on our website, or by any other electronic banking channel you use.

Can I elect for Approved Issuer Levy to apply?

Approved Issuer Levy (AIL) is a levy payable under the Stamp and Cheque Duties Act 1971 that, in certain circumstances, can apply instead of Non-Resident Withholding Tax to the gross interest payable on your account. If you are a non-resident investor for tax purposes, you can elect for AIL to apply. If you have made that election and we are able to lawfully apply AIL, we will:

  • not deduct Non-Resident Withholding Tax from gross interest payable on your account
  • pay to the Inland Revenue the prescribed amount of AIL
  • deduct an amount equivalent to the AIL paid to the Inland Revenue from the gross interest before it is credited to your account.

At the date of this investment statement, the prescribed amount of AIL is 2% of the gross interest payable. The AIL deduction amount is not refundable.

What returns will I get?

You will earn base interest and, if eligible, reward interest. You can find out the base interest rate and reward interest rate(s) at asb.co.nz. The base interest rate and reward interest rate(s) can change at any time.

When will I earn base interest?

Savings Plus pays you a base rate of interest, regardless of the activity on your account. Base interest is calculated on the daily closing balance of your account and is credited to your account once a month. If you close your account or change it from a Savings Plus account to another type of account with us before the end of the month, we will credit any base interest you have earned when your account is closed or changed.

When will I earn reward interest?

You may earn additional interest as a reward at the end of each calendar quarter, depending on the number of withdrawals that you make during that calendar quarter.

Interest you earn Withdrawals
Base interest plus full reward interest If you do not make any withdrawals during the calendar quarter.
Base interest plus partial reward interest If you make one withdrawal during the calendar quarter.
Base interest only If you make more than one withdrawal during the calendar quarter.

We calculate reward interest on the daily closing balance of your account up to a maximum of $1,000,000 and credit it to your account quarterly. If you open your account during a calendar quarter, you will be eligible for reward interest from the date your account is opened until the end of that calendar quarter. If you close your account or change it from a Savings Plus account to another type of account with us before the end of a calendar quarter, you will not earn any reward interest for that calendar quarter.

The maximum balance eligible to earn reward interest and the qualifying number of withdrawals may change. The current maximum balance and qualifying number of withdrawals can be found at asb.co.nz

What are the key factors that determine my returns?

The key factors that will determine your returns are:

  • your daily closing balance
  • the number of withdrawals you make
  • the interest rate you receive
  • the charges and any taxes (or other deductions) that apply to your account.

Unless you hold a current Certificate of Exemption (or other legal exemption), we are required by law to deduct, from any gross interest payable, Resident Withholding Tax or Non-Resident Withholding Tax, as appropriate.

If you are a non-resident investor, you can elect for us to pay AIL. We will make deductions for AIL instead of deducting Non-Resident Withholding Tax - see the section What are the charges?

We are the person that is legally liable to pay your returns. No amount of returns quantifiable at the date of this investment statement is promised.

Can my returns be withheld?

You can ask to withdraw all or part of your account balance at any time - see the section How do I cash in my investment?

We may decline a withdrawal request if we:

  • have reasonable grounds to do so, including if there is a third party claim affecting your account
  • are required by law to do so.

What are my risks?

The main risks of you not recovering the money that you pay into your Savings Plus account or of not receiving the returns described above are:

  • we are placed into receivership, liquidation or statutory management or are otherwise unable to meet our debts as they fall due
  • we are required by law to deduct an amount from your account
  • we exercise our rights to combine some or all of the accounts that you hold with us, or to set-off amounts that you have deposited with us against amounts you owe to us - see the section How do I cash in my investment?

If your returns are less than inflation, the purchasing power of your account balance may decrease over time.

If we are put into liquidation or wound up, you will have a claim on our assets for payment of your account balance and any returns that have been earned but not credited to your account. Your claim will rank:

  • after our secured creditors and those creditors preferred by law (for example Inland Revenue for any unpaid tax)
  • equally with all of our other unsecured creditors other than creditors who have agreed to accept a lower priority.

If we are placed in statutory management, the manager will determine your claim on our assets in accordance with the law.

You will not be liable to pay any money to any person as a result of us becoming insolvent.

Can the investment be altered?

We may:

  • introduce minimum or maximum account balances or alter the maximum account balance eligible for reward interest
  • change the number of qualifying withdrawals for reward interest
  • use the money in and close your account in the circumstances described in the section How do I cash in my investment?
  • introduce new fees or charges (or alter existing fees or charges) at any time as described in the section What are the charges?

How do I cash in my investment?

Can I close my account?

You can ask to withdraw all or part of your account balance at any time. You can ask to close your account or change it from a Savings Plus account to another type of account with us by coming into a branch or by phoning 0800 803 804. If you close or change your account before the end of a calendar quarter you will not receive any reward interest for that quarter.

Can I sell or transfer my account?

You cannot sell, assign, mortgage or charge your interest in your Savings Plus account to any person (other than us) without our written consent. There is no established market for sales of Savings Plus accounts.

Can my account be closed?

We may use the balance of your account to reduce or repay any money that you owe to us that is overdue for payment.

We may close your account in the following circumstances:

  • if we exercise any of our rights to combine some or all of the accounts that you hold with us or to set-off amounts that you have deposited with us against amounts you owe us
  • if we have reasonable grounds to do so, including if you are or we consider you may be using or obtaining an account, service or money illegally, acting fraudulently or unlawfully, or behaving improperly
  • if we reasonably consider that by allowing your Savings Plus account to continue we may breach a court order or other legal requirement
  • If we use the balance of your account or close your account, your returns will be adjusted - see the section What returns will I get?

Who do I contact with inquiries about my investment?

If you have an inquiry about your account, you can contact any of our branches or phone us on 0800 803 804. You can also view details about your account online using FastNet Classic, if you are registered for that service.

Is there anyone to whom I can complain if I have problems with the investment?

If you have any problems with your account, you can complain to the Branch Manager at any of our branches, your usual ASB contact or our Investor Express Line on 0800 650 506.

They will explain our complaint procedures and try to resolve the problem on the spot. If the issue remains unresolved, you can email CustomerCare@asb.co.nz or you can direct your complaint to the manager of our Customer Care Department, ASB Bank, PO Box 35, Shortland Street, Auckland 1140, or at our principal place of business - see the section Who is involved in providing it for me?

If you are not satisfied with the outcome of our consideration of your complaint, you may be able to refer your complaint to the Banking Ombudsman. The Banking Ombudsman operates an approved dispute resolution scheme. You can contact the Banking Ombudsman at:

The Office of the Banking Ombudsman PO Box 10573, The Terrace, Wellington, New Zealand email: help@bankomb.org.nz or phone: 0800 805 950

What other information can I obtain about this investment?

Information about us is contained in our current Disclosure Statement issued in accordance with the Reserve Bank of New Zealand Act 1989 and in our financial statements. You can get a copy of our current Disclosure Statement and our most recent financial statements free of charge, on request from any of our branches or at asb.co.nz.

If Resident Withholding Tax has been deducted from interest paid to you and subject to minimum interest thresholds being met, we will provide you with annual Resident Withholding Tax deduction certificates. Your certificates will state the amount of interest you have earned and the withholding tax deducted from interest paid or credited to you.

You may ask us for further information about your Savings Plus account. Statements showing your account balance and transaction details are available from us. Service fees as set out in the section - What are the charges? will be charged for Savings Plus replacement statements.

A copy of our most recent Annual Report is available free of charge on request from any of our branches or from our principal place of business.

Our most recent financial statements, together with all documents required to be registered with those financial statements, are filed on a public register at the Ministry of Business, Innovation and Employment. Most of those documents are available for public inspection on the Companies Office website at business.govt.nz/companies.

Investment Statement for Term Deposits

This document is an Investment Statement for the purpose of the Securities Act 1978. It is prepared as at 5 June 2012.

Important Information

(The information in this section is required under the Securities Act 1978).

Investment decisions are very important. They often have long-term consequences. Read all documents carefully. Ask questions. Seek advice before committing yourself.

Choosing an Investment

When deciding whether to invest, consider carefully the answers to the following questions which can be found on the pages noted below:

What sort of investment is this?

Who is involved in providing it for me?

How much do I pay?

What are the charges?

What returns will I get?

What are my risks?

Can the investment be altered?

How do I cash in my investment?

Who do I contact with inquiries about my investment?

Is there anyone to whom I can complain if I have problems with the investment?

What other information can I obtain about this investment?

The Financial Markets Authority regulates conduct in financial markets

The Financial Markets Authority regulates conduct in New Zealand’s financial markets. The Financial Markets Authority’s main objective is to promote and facilitate the development of fair, efficient, and transparent financial markets. For more information about investing, go to http://www.fma.govt.nz

Answers to key questions.

What sort of investment is this?

This is an Investment Statement for Term Deposits offered to the public by ASB.

A Term Deposit is an unsecured deposit with ASB that is denominated in New Zealand Dollars and for a fixed term.

Who is involved in providing it for me?

The issuer is ASB Bank Limited (ASB). ASB is also a promoter. ASB can be contacted at its principal place of business, which is, at the date of this Investment Statement, Level 28, ASB Bank Centre, 135 Albert Street, Auckland 1010. ASB’s contact address and/or principal place of business may change from time to time. The current contact address and principal place of business of ASB can be found online at asb.co.nz

As at the date of this Investment Statement, the directors of ASB are Barbara Joan Chapman, Michael Brian Coomer, Jane Lesley Freeman, Jonathan Peter Hartley, Robert Dharshan Jesudason, Jonathan Peter Ling, Garry Lynton Mackrell, Ross Maxwell McEwan, and Gavin Ronald Walker. The directors of ASB may change from time to time. A current list of directors is available online at asb.co.nz

ASB is a registered bank under the Reserve Bank of New Zealand Act 1989. ASB has provided financial services to New Zealanders for over 160 years, and is one of New Zealand’s leading full service banks.

How much do I pay?

To invest in a Term Deposit you must either be an existing ASB account holder or first comply with ASB’s account opening terms and conditions.

At the date of this Investment Statement, the minimum amount you may invest in a Term Deposit is $5,000. However, the minimum amount you may invest in a Term Deposit that pays interest monthly is $10,000. The maximum amount you may have invested in one or more Term Deposits at any one time is $10,000,000. In the case of a Term Deposit advertised as a special, the minimum and maximum amounts you may invest may differ.

Minimum and maximum amounts are subject to change by ASB from time to time.

The amount you invest is payable to ASB at the time your Term Deposit is made. Payment can be made in any manner agreed between you and ASB, including cheque, cash, or transferring money from another account with ASB.

What are the charges?

No charges are payable in connection with a Term Deposit, except:

  • in the event of early withdrawal or termination; or
  • if you are a non-resident investor and you elect for ASB to pay Approved Issuer Levy (AIL).

If ASB allows you to withdraw all or part of your Term Deposit before its maturity date, ASB will adjust the interest payable on the amount that is withdrawn early.

A reduced rate of interest will be applied to the amount that is withdrawn early. The reduced rate of interest will be the reference rate less 2% per annum. The reference rate is the standard interest rate for Term Deposits offered to the public by ASB on the date you made your Term Deposit:

  • for an amount equal to the amount of your Term Deposit; and
  • for the period from the date you made your Term Deposit to the date of early withdrawal (the completed term).

The adjusted interest payable on the amount withdrawn early will be:

  • interest at the reduced rate for the completed term, using the interest calculation method for the ‘on maturity’ interest option described in the section "What returns will I get?", irrespective of the interest option you chose at the time you made your Term Deposit; less
  • any gross interest already paid or credited on the amount that is withdrawn early.

If the gross interest already paid or credited on the amount that is withdrawn early is more than the interest at the reduced rate for the completed term, ASB will deduct from the amount that is withdrawn early a charge equal to the difference.

The amount of adjusted interest as at the date you contact us can be obtained from any ASB branch or by phoning ASB’s Investor Express Line on 0800 650 506.

If you are a non-resident investor, you can elect for ASB to pay AIL at the AIL rate applicable from time to time (currently 2% of the gross interest payable) to Inland Revenue. ASB will deduct an amount equivalent to the AIL from any interest payable on your Term Deposit. This amount is not refundable.

What returns will I get?

Interest is payable at the frequency and rate agreed between you and ASB at the time you make your Term Deposit. The agreed rate of interest may be determined by application of a formula or other methodology.

A Term Deposit can be for a term of between 30 days and five years. You can elect for interest to be payable as set out in the table below.

Term Interest frequency options Interest payment options Interest calculation method
Standard Term Deposits
Less than 6 months On maturity Paid to your nominated ASB or other bank account in New Zealand, or invested together with the principal amount into a new Term Deposit. Interest is calculated based on the annual interest rate and the number of days in the term.
6 months or greater Monthly (Minimum investment $10,000) Paid to your nominated ASB or other bank account in New Zealand. Interest is calculated based on the annual interest rate and the number of days in the month.
Quarterly; six-monthly; annually Paid to your nominated ASB or other bank account in New Zealand, or compounded (i.e. reinvested in the same Term Deposit). Interest is calculated based on the annual interest rate and the number of days in the interest period.
On maturity Paid to your nominated ASB or other bank account in New Zealand, or invested together with the principal amount into a new Term Deposit. Interest is calculated based on the annual interest rate for each full year, and where applicable, as though there was an annual compund of interest on the anniversary of the initial investment. Interest for a part year is calculated based on the annual interest rate and the number of days in the part year.
Term Deposits advertised as special
As advertised for the special. As specified in the conditions of the special. As above, depending on the interest frequency option or options specified in the conditions of the special. As above, depending on the interest frequency option or options specified in the conditions of the special.

The key factors that will determine your returns are the principal amount you invest and the interest, term, and any taxes (or other deductions) applicable to your Term Deposit.

No amount of returns, quantifiable at the date of this Investment Statement, has been promised to you by ASB.

Unless you hold a current Certificate of Exemption (or other legal exemption), ASB is required by law to deduct, from any gross interest payable, Resident Withholding Tax or Non-Resident Withholding Tax, as appropriate.

If you have elected for ASB to pay AIL, ASB will make the deductions in relation to AIL described in the section "What are the charges?" instead of deducting Non-Resident Withholding Tax.

All applicable tax and AIL deductions are made before payment of the net interest.

ASB may withhold payment of your returns after the due date if:

  • ASB holds your Term Deposit as security;
  • ASB has reasonable grounds to do so, including if there is a third party claim affecting your Term Deposit; or
  • ASB is required by law to do so.

ASB is the person legally liable to pay the returns on your Term Deposit.

What are my risks?

The main risks of you not recovering the money which you paid for the investment or of not receiving the returns described above are:

  • if ASB becomes insolvent or is placed into receivership, liquidation or statutory management or ASB is otherwise not able to meet its debts as they fall due; or
  • ASB receiving a statutory deduction notice in respect of your Term Deposit; or
  • ASB exercising its rights to combine your accounts or to set-off funds held in credit against amounts you owe to ASB as described in the section "How do I cash in my investment?".

In the event ASB is put into liquidation during the term of your Term Deposit, secured creditors and those creditors preferred by statute will rank ahead of your claim. After the payment of these creditors your claim will rank equally with all other unsecured, unsubordinated creditors of ASB.

Should a statutory manager be appointed to ASB, the ranking of your claim as a holder of a Term Deposit would be determined by the statutory manager in accordance with the relevant statutory framework.

You will not be liable to pay as a result of the insolvency of ASB any more than the amount that you invested with us.

Can the investment be altered?

ASB may allow you to withdraw all or part of your Term Deposit before the maturity date. Please refer to the section "What are the charges?" for details of charges that will apply.

ASB may terminate your Term Deposit before the maturity date in the circumstances described in the section "How do I cash in my investment??".

Except as described above, neither you nor ASB may change the terms of your Term Deposit unless both you and ASB agree.

How do I cash in my investment?

If you need to withdraw all or part of your Term Deposit before its maturity date, you can apply to do so by contacting ASB. ASB may accept or decline your application. If your application is accepted, the returns on your Term Deposit will be adjusted as described in the section "What are the charges".

ASB may use your Term Deposit to reduce or repay (by way of set-off or otherwise) any money you owe ASB that is overdue for payment.

ASB may terminate your Term Deposit before its maturity date in the following circumstances:

  • if ASB allows you to withdraw a part of your Term Deposit early and the remaining principal amount is less than the prescribed minimum amount at that time;
  • if ASB exercises any of its rights to combine your accounts or to set-off amounts you have deposited with ASB against amounts you may owe to ASB; or
  • if ASB has reasonable grounds to do so, including if you are, or ASB considers you may be using or obtaining or allowing someone else to use or obtain, an ASB account, ASB service or money illegally, acting fraudulently or unlawfully, or behaving improperly, or ASB reasonably considers that by allowing the Term Deposit to continue ASB may breach a court order or other legal requirement.

If ASB terminates your Term Deposit before its maturity date, the returns on your Term Deposit will be adjusted as described in the section "What are the charges?" as if the reference to early withdrawal were to termination.

You may not sell, assign, mortgage or charge your interest in any Term Deposit to any person (other than ASB) without ASB’s written consent. There is no established market for such sales.

Who do I contact with inquiries about my investment?

Inquiries about your Term Deposit may be made at any ASB branch or by phoning ASB’s Investor Express Line on 0800 650 506. Details about your Term Deposit, such as the maturity date, term and interest rate, can be viewed online using FastNet Classic, if you are registered for that service.

Is there anyone to whom I can complain if I have problems with the investment?

Complaints about your Term Deposit may be made at any ASB branch. Alternatively, you can phone the Investor Express Line on 0800 650 506. They will explain ASB’s complaint procedures to you and should be able to resolve the problem. If the issue remains unresolved, you can ask for your complaint to be directed to ASB’s Customer Care Department.

If you are not satisfied with the outcome of ASB’s consideration of the complaint, you may be able to refer your complaint to the Banking Ombudsman. The Banking Ombudsman scheme is an approved dispute resolution scheme. You can contact the Banking Ombudsman at:

The Office of the Banking Ombudsman, PO Box 10573, The Terrace, Wellington, New Zealand, email help@bankomb.org.nz, or phone 0800 805 950.

What other information can I obtain about this investment?

Other information about Term Deposits and ASB is contained in ASB’s current Disclosure Statement issued pursuant to the Reserve Bank of New Zealand Act 1989 and in its financial statements. A copy of the current Disclosure Statement and ASB’s most recent financial statements can be obtained, free of charge, on request from any ASB branch or online at asb.co.nz. ASB’s most recent financial statements, together with all documents required to be registered with those financial statements, are filed on a public register at the Companies Office of the Ministry of Economic Development and are available for public inspection (including at business.govt.nz/companies).

ASB will provide you with annual Resident Withholding Tax deduction certificates (subject to minimum interest thresholds being met) that state the amount of interest you have earned and the withholding tax deducted from interest paid or credited to you.

You may request further information about your Term Deposit from ASB. A copy of ASB’s most recent Annual Report is available free of charge on request from any ASB branch or from ASB’s principal place of business.

We recommend you take the time to familiarise yourself with the following documents before continuing. You can also print or save a copy for your records:

Please tick the box if you agree to the statement below:

I agree to the terms outlined above.

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