What do I do if I’ve sent a payment to a closed or incorrect New Zealand bank account?
When you make a payment to a closed New Zealand bank account it will be returned by the receiving bank within a few business days.
If you make a payment to an incorrect account, you will need to contact the payee and request the money is returned.
If you don’t know who the payee is, get in touch with us by visiting your nearest ASB branch or by calling us on 0800 803 804 or +64 9 306 3000 and we will advise you on what to do.
We can send a request to recover the funds to the bank you paid. Please note, there is a $40 fee for this service (Direct Credit Recovery) and there is no guarantee that the recipient will agree to returning the funds, so please take care when making a One–Off payment, and make sure when you set up a self-selected Bill Payee, that you have the correct bank details for them.
Related Answers
-
An IRD number is an eight or nine digit number unique to you. You can find your IRD number on ...
-
Yes, to transfer money between accounts in Fastnet Classic internet banking: Log in to FastNet Classic Under Accounts, select Transfers ...
-
For payments made through FastNet Classic internet banking and the ASB Mobile app, the daily limit excludes transfers between your ...
-
You can personalise your bank account names via FastNet Classic internet banking and the ASB Mobile Banking app. For example, ...
-
We’ll generate an annual tax certificate at the end of the tax year (i.e. 31 March) where you have earned ...
-
If your preferred name, email, contact number or address has changed, you can update your contact details either through the ...
-
Yes you can. If you wish to make on-going payments for the same amount and at regular time, doing this ...
-
The fields for "Particulars", "Code" and "Reference" allow you to enter information that you want to appear on your statement, ...
-
What is a Registered Payee? Registered payees have already provided us with their account details and rules for completing information ...
-
We call these self-selected payees. Here's how to set them up for payment: Log in to FastNet Classic. Open 'Payments' ...