What do I do if I’ve sent a payment to a closed or incorrect New Zealand bank account?
When you make a payment to a closed New Zealand bank account it will be returned by the receiving bank within a few business days.
If you make a payment to an incorrect account, you will need to contact the payee and request the money is returned.
If you don’t know who the payee is, get in touch with us by visiting your nearest ASB branch or by calling us on 0800 803 804 or +64 9 306 3000 and we will advise you on what to do.
We can send a request to recover the funds to the bank you paid. Please note, there is a $40 fee for this service (Direct Credit Recovery) and there is no guarantee that the recipient will agree to returning the funds, so please take care when making a One–Off payment, and make sure when you set up a self-selected Bill Payee, that you have the correct bank details for them.
Related Answers
-
We've recently made a few improvements to your internet banking experience to make managing your money even easier. When you ...
-
ASB's online services all come with security features aligned with good practice. FastNet Classic internet banking has several layers of ...
-
To join FastNet Classic, please call 0800 FASTNET (0800 327 863) or drop into your local ASB branch. If you ...
-
The website address for FastNet Classic internet banking and Online Share Trading has changed to support some new features introduced ...
-
You can hide some accounts from your Balances summary and Transfers in the ‘from’ drop down box in FastNet Classic. ...
