What do I do if I’ve sent a payment to a closed or incorrect New Zealand bank account?
When you make a payment to a closed New Zealand bank account it will be returned by the receiving bank within a few business days.
If you make a payment to an incorrect account, you will need to contact the payee and request the money is returned.
If you don’t know who the payee is, get in touch with us by visiting your nearest ASB branch or by calling us on 0800 803 804 or +64 9 306 3000 and we will advise you on what to do.
We can send a request to recover the funds to the bank you paid. Please note, there is a $40 fee for this service (Direct Credit Recovery) and there is no guarantee that the recipient will agree to returning the funds, so please take care when making a One–Off payment, and make sure when you set up a self-selected Bill Payee, that you have the correct bank details for them.
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