What do I do if I’ve sent a payment to a closed or incorrect New Zealand bank account?
When you make a payment to a closed New Zealand bank account it will be returned by the receiving bank within a few business days.
If you make a payment to an incorrect account, you will need to contact the payee and request the money is returned.
If you don’t know who the payee is, get in touch with us by visiting your nearest ASB branch or by calling us on 0800 803 804 or +64 9 306 3000 and we will advise you on what to do.
We can send a request to recover the funds to the bank you paid. Please note, there is a $40 fee for this service (Direct Credit Recovery) and there is no guarantee that the recipient will agree to returning the funds, so please take care when making a One–Off payment, and make sure when you set up a self-selected Bill Payee, that you have the correct bank details for them.
Related Answers
-
You can personalise your bank account names via FastNet Classic internet banking and the ASB Mobile Banking app. For example, ...
-
To change an account type in FastNet Classic internet banking: Log into FastNet Classic internet banking Select ‘Balances’ in the ...
-
ASB's online services all come with security features aligned with good practice. FastNet Classic internet banking has several layers of ...
-
You can create, view and edit Automatic Payments via FastNet Classic internet banking and in the ASB Mobile Banking app. ...
-
If you're registered for Netcode, you can make payments from FastNet Classic internet banking up to the standard daily limit ...
-
We've recently made a few improvements to your internet banking experience to make managing your money even easier. When you ...
-
Yes. Here’s how: Log in to FastNet Classic internet banking and select your profile in the top right hand corner. ...
-
Yes, to transfer money between accounts in Fastnet Classic internet banking: Log in to FastNet Classic. Under Accounts, select Transfers. ...
-
You can change the Particulars, Code or Reference for a Bill Payee in FastNet Classic. To change the account you ...
-
To log in to ASB's FastNet Classic internet banking, go to www.asb.co.nz and look for the yellow Log In section ...
