What happens when I make a complaint?

Last Updated: 19 Mar 2019

We want you to have a good banking experience. If you’re not satisfied with anything we’ve done, please let us know. We’ll try to put it right, quickly and fairly. If you do make a complaint, we’ll:

  • Let you know that we’ve received it within 48 hours
  • Keep you up-to-date with progress if it’s something we can’t resolve for you immediately
  • Consider your complaint fairly – letting you know the result within a reasonable time


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