What if I am not satisfied with the resolution of my complaint?
Last Updated: 19 Mar 2019
If we have not been able to resolve your complaint, you can:
- Request that your complaint is passed onto one of our Customer Care managers
- Contact one of our Customer Care managers directly on 09 377 8930 or +64 9 377 8930 (if calling from overseas)
- Refer your complaint to the Banking Ombudsman Scheme for further consideration. The Banking Ombudsman provides a free and independent service that helps people with unresolved problems they have with their banking service providers
- Report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:
PO Box 1179
Did this answer your question?
To make sure sure our web pages display properly, and that you have the latest security updates, we recommend you ...
If we have not been able to resolve your complaint, you can: Request that your complaint is passed onto one ...
Yes. Here’s how: Log in to FastNet Classic internet banking and select your profile in the top right hand corner. ...
We’ll generate an annual tax certificate at the end of the tax year (i.e. 31 March) where you have earned ...