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What if I am not satisfied with the resolution of my complaint?

Last Updated: 19 Mar 2019

If we have not been able to resolve your complaint, you can:

  • Request that your complaint is passed onto one of our Customer Care managers
  • Contact one of our Customer Care managers directly on 09 377 8930 or +64 9 377 8930 (if calling from overseas)
  • Refer your complaint to the Banking Ombudsman Scheme for further consideration. The Banking Ombudsman provides a free and independent service that helps people with unresolved problems they have with their banking service providers
  • Report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:

fma.govt.nz
PO Box 1179
Wellington 6140

 


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