What if I am not satisfied with the resolution of my complaint?

Last Updated: 09 Feb 2024

If we have not been able to resolve your complaint, you can:

  • Request that your complaint is passed onto one of our Customer Care managers
  • Contact one of our Customer Care managers directly on 0800 272 005 or +64 9 377 8930 (if calling from overseas)
  • Refer your complaint to the Banking Ombudsman Scheme for further consideration. The Banking Ombudsman provides a free and independent service that helps people with unresolved problems they have with their banking service providers
  • Report information about ASB or any of our advisors to the Financial Markets Authority on the contact details below:

PO Box 1179
Wellington 6140


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