Contactless Cards

My ASB Virtual is not working, what do I do?

If your ASB Virtual is not working, check for the following things: Make sure ASB is your default within the ...

Contactless Cards ASB Mobile app NFC

What is ASB Virtual?

ASB Virtual is a digital version of your existing ASB Visa card and is loaded in your ASB Mobile app. ...

Contactless Cards ASB Mobile app NFC ASB Virtual

How do I know if ASB Virtual will work on my phone?

ASB Virtual is available on Android phones 4.4 and above, that have NFC (Near Field Communication) enabled. To use ASB ...

Contactless Cards ASB Mobile app NFC ASB Virtual

I’m being asked to install an update to enable access to Near Field Communication (NFC) on my Android device, is this safe?

Yes it is safe, by accepting the permissions there will be no changes to your phone. Once you agree to ...

Mobile Banking Contactless Payment Contactless Cards ASB Mobile app NFC

Can I use ASB Virtual with my iPhone or Apple Pay?

Apple Pay (the ability to pay with your iPhone) is not yet available to ASB customers and timeframes for this ...

Apple Pay Contactless Cards ASB Mobile app NFC

Why does my phone keep freezing when I try to add an ASB Virtual card?

For your own security, ASB Virtual is not supported on phones where the operating system/device firmware has been modified or ...

Contactless Payment Contactless Cards ASB Mobile app NFC

What phones can I use ASB Virtual on?

Your ASB Virtual cards can be viewed on any phone where you have registered the ASB Mobile app. Although you ...

Contactless Cards NFC ASB Mobile app

If I use ASB PayTag, can I use ASB Virtual as well?

It’s best to remove your PayTag from the phone that you plan to use for ASB Virtual, as the PayTag ...

Contactless Cards ASB Mobile app NFC PayTag

If I’ve cancelled or locked my card using Card Control, can I still use ASB Virtual to make a payment?

Yes. Your physical cards and ASB Virtual cards can be controlled separately, so if you make changes to one it ...

Contactless Cards ASB Mobile app NFC

What do I do if I’ve misplaced or lost the phone that I use ASB Virtual with?

If you have misplaced your phone and you have another with the ASB Mobile app installed, you can use Card ...

Contactless Cards ASB Mobile app NFC

What is ASB Virtual?

ASB Virtual is a digital version of your existing ASB Visa card and is loaded in your ASB Mobile app. ...

Contactless Cards ASB Mobile app NFC ASB Virtual

Can I have more than one ASB Virtual on the same phone?

Yes, you can add ASB Virtual to any ASB Visa card that is available under the cards menu of your ...

Contactless Cards ASB Mobile app NFC

Why does my phone keep freezing when I try to add an ASB Virtual card?

For your own security, ASB Virtual is not supported on phones where the operating system/device firmware has been modified or ...

Contactless Payment Contactless Cards ASB Mobile app NFC

If I’ve cancelled or locked my card using Card Control, can I still use ASB Virtual to make a payment?

Yes. Your physical cards and ASB Virtual cards can be controlled separately, so if you make changes to one it ...

Contactless Cards ASB Mobile app NFC

Can I do a contactless transaction when the amount is over $80?

Yes, in New Zealand you will be prompted to enter your PIN for any transactions over $80. Other countries may ...

Contactless Payment MasterCard PayPass Visa payWave Contactless Cards

Which credit cards use PIN only?

All Visa cards issued in New Zealand now accept payment by PIN only. You’ll still be able to complete contactless ...

Contactless Cards Credit Cards PIN

I’m being asked to install an update to enable access to Near Field Communication (NFC) on my Android device, is this safe?

Yes it is safe, by accepting the permissions there will be no changes to your phone. Once you agree to ...

Mobile Banking Contactless Payment Contactless Cards ASB Mobile app NFC

What happens when using dual access for contactless payments?

Any contactless transactions processed on a credit card will debit the credit card account. If you want to pay for ...

Contactless Payment MasterCard PayPass Visa payWave Contactless Cards

How do I know what shops I can use my contactless card at?

There is likely to be a separate terminal with the Visa payWave and MasterCard PayPass logos on them as well ...

Contactless Payment MasterCard PayPass Visa payWave Contactless Cards

How will I know if my card has contactless capability?

If your credit card has the Visa payWave logo or the MasterCard PayPass logo on it then it has the ...

Contactless Payment MasterCard PayPass Visa payWave Contactless Cards

My ASB Virtual is not working, what do I do?

If your ASB Virtual is not working, check for the following things: Make sure ASB is your default within the ...

Contactless Cards ASB Mobile app NFC

What is ASB Virtual?

ASB Virtual is a digital version of your existing ASB Visa card and is loaded in your ASB Mobile app. ...

Contactless Cards ASB Mobile app NFC ASB Virtual

How do I know if ASB Virtual will work on my phone?

ASB Virtual is available on Android phones 4.4 and above, that have NFC (Near Field Communication) enabled. To use ASB ...

Contactless Cards ASB Mobile app NFC ASB Virtual

I’m being asked to install an update to enable access to Near Field Communication (NFC) on my Android device, is this safe?

Yes it is safe, by accepting the permissions there will be no changes to your phone. Once you agree to ...

Mobile Banking Contactless Payment Contactless Cards ASB Mobile app NFC

Can I use ASB Virtual with my iPhone or Apple Pay?

Apple Pay (the ability to pay with your iPhone) is not yet available to ASB customers and timeframes for this ...

Apple Pay Contactless Cards ASB Mobile app NFC

Why does my phone keep freezing when I try to add an ASB Virtual card?

For your own security, ASB Virtual is not supported on phones where the operating system/device firmware has been modified or ...

Contactless Payment Contactless Cards ASB Mobile app NFC

What phones can I use ASB Virtual on?

Your ASB Virtual cards can be viewed on any phone where you have registered the ASB Mobile app. Although you ...

Contactless Cards NFC ASB Mobile app

If I use ASB PayTag, can I use ASB Virtual as well?

It’s best to remove your PayTag from the phone that you plan to use for ASB Virtual, as the PayTag ...

Contactless Cards ASB Mobile app NFC PayTag

If I’ve cancelled or locked my card using Card Control, can I still use ASB Virtual to make a payment?

Yes. Your physical cards and ASB Virtual cards can be controlled separately, so if you make changes to one it ...

Contactless Cards ASB Mobile app NFC

What do I do if I’ve misplaced or lost the phone that I use ASB Virtual with?

If you have misplaced your phone and you have another with the ASB Mobile app installed, you can use Card ...

Contactless Cards ASB Mobile app NFC