Why isn’t my online payment going through in FastNet Classic internet banking?

Last Updated: 10 Sep 2019

There could be a few reasons an online payment you are trying to make won’t go through.

One-off payments
If you are making a one-off payment online, ensure you have entered the account number of your payee correctly. It pays to double check they’ve given you the right details e.g. 12-1234-1234567-00. If the suffix at the end contains 3 digits, enter the last two.

Check you have selected the correct account from which to pay. You will not be able to make an online payment if it would result in a negative available balance in the account you’ve selected.

Bill payments
If you are making a bill payment, select a date for the payment and a valid amount. Check the details carefully.

Automatic payments
For automatic payments, if there are insufficient funds in your account to cover the outgoing payment, ASB will attempt to debit your selected account several times over a 24 hour period. This gives you time to deposit or transfer funds into the account to cover the outgoing automatic payment.

After this period, the payment will fail to go through if there are insufficient funds in your account to cover it and this will incur a fee. To avoid this, you can set up alerts via email and/or notifications, so you know when an automatic payment or bill payment may fail due to insufficient funds.

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