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Extreme weather support

If you've been affected by an extreme weather event, ASB is offering support for customers who have been impacted.

Personal and Home Loan Customers

Personal support options at a glance

We're here to support customers when you need us most. Here's a quick overview of how we may be able to help take some pressure off your finances depending on your personal circumstances and how you've been impacted.

  • A loan repayment deferral for up to 3 months. No home loan repayments are made for 3 months, but interest is still calculated and added to the loan, increasing the outstanding loan balance.
  • Interest Only for 3 months. This is where home loan principal payments are suspended, and customers make repayments to cover the interest accrued. The outstanding loan balance remains unchanged.
  • Waiver of Early Repayment Adjustment fees* when repaying a fixed rate home loan, where a home is destroyed or suffered major damage as a result of the natural disaster. *These may be waived at a reasonable level, maximum $2500.
  • No establishment or adjustment fees when needing to establish or restructure a home loan as a result of the natural disaster.
  • Immediate consideration of requests for emergency credit card limit increases and overdraft facilities.

Accessing Term Investment Funds:

  • ASB will waive the up to 2% interest adjustment applied to early Term Deposit breaks, i.e. our customers will receive our standard interest rate (at the time the investment was made) for the completed term.
  • ASB will waive the 0.5% break charge for early withdrawal on Term Funds.

Contact us

Business Customers

Affected ASB Business, Commercial and Rural customers should speak to your relationship manager or call 0800 272 287 if you are a business customer managed out of our Business Centre.

Business, Commercial and Rural support options at a glance

We're here to support your business when you need us. Here's a quick overview of how we may be able to help take some pressure off your finances.

Business, Commercial and Rural Customers

  • Access to working capital of up to $100,000 with no establishment fee, or other tailored solutions depending on the customers' circumstances.
  • Waiver of early repayment adjustment fees* when repaying a business term loan, where the business is destroyed or has suffered major damage as a result of the natural disaster.

*These may be waived at a reasonable level, maximum $2500.

For Business, Commercial and Rural customers with home lending

  • A loan repayment deferral for up to 3 months. No home loan repayments are made for 3 months, but interest is still calculated and added to the loan, increasing the outstanding loan balance.
  • Interest-only for 3 months. This is where home loan principal payments are suspended, and customers make repayments to cover the interest accrued. The outstanding loan balance remains unchanged.
  • Waiver of early repayment adjustment fees* when repaying a fixed rate home loan, where a home is destroyed or suffered major damage as a result of the natural disaster.
  • No establishment or adjustment fees when needing to establish or restructure a home loan as a result of the natural disaster.
  • Immediate consideration of requests for emergency credit card limit increases.
  • Access to a personal temporary overdraft facility**. For more details, please refer to Personal and Home Loan Customers section above.  

*These may be waived at a reasonable level, maximum $2500.

** Your relationship manager is required to refer your application or request to Financial Assistance team for assessment. 

Accessing Term Investment Funds (all customers)

  • ASB will waive the up to 2% interest adjustment applied to early Term Deposit breaks, i.e. our customers will receive our standard interest rate (at the time the investment was made) for the completed term.
  • ASB will waive the 0.5% break charge for early withdrawal on Term Funds.

Contact us

Insurance claims

ASB Home, Contents and Motor Insurance customers can lodge a claim online with IAG or by calling 0800 200 242 for urgent assistance. The IAG Disaster Claims hub has lots of useful information about what to do following severe weather and flooding.

ASB Advice Centres temporarily closed

As severe weather events impact New Zealand we'll keep you updated on ASB Advice Centre availability here.  

Ways to Bank

Online Banking

Bank when it suits you. Pay bills, check account balances, transfer money and much more, any time anywhere through FastNet Classic internet banking or use the ASB Mobile banking app

Download the ASB app

ATMs and Smart ATMs

We have ATMs and Smart ATMs across the country for cash deposits and withdrawals

Find an ATM or Smart ATM

FastPhone Banking

FastPhone is a way to do your banking by phone and get direct access to your accounts 24/7. Register for FastPhone by calling our Contact Centre on 0800 803 804

ASB does not provide tax advice. Approved applicants need to consider their own circumstances and if necessary seek tax advice as to whether they will have any tax liability on the payment. Approved applicants are liable for any tax payable on the payment.

ASB's lending criteria, terms and conditions apply. Rates are subject to change. Fees and charges apply, see our rates and fees pages for details.

The availability of insurance cover is subject to your application being approved. Terms, conditions and exclusions apply. For full details, refer to the policy wording. Discounts apply to the base premium before GST and levies are factored in. Taxes and levies are subject to change as prescribed by legislation. Some discounts may also be applied to optional benefits. We apply our discounts one after another. This insurance is underwritten by IAG New Zealand Limited (IAG). See further details about IAG's financial strength rating.

ASB FastNet Classic Terms and Conditions apply.

ASB's terms apply. To use the ASB Mobile app, you need to be registered for FastNet Classic (ASB internet banking). Please call 0800 MOB BANK (0800 662 226) to register for either. It's free to use the ASB Mobile app, but your usual data costs and standard FastNet Classic transaction and service charges will apply.

Term Deposit and Term Fund early withdrawals are subject to ASB hardship criteria.