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Covid-19 Branch Update

Many branches are open and we're here to help

ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.

Last updated 13 August 2020 5:15pm.

As we move back to Alert Level 3 in Auckland and Alert Level 2 nationwide our support can be accessed online by using the ASB App or internet banking, by calling us on 0800 803 804 (please be patient if there is a delay as call volumes may be higher than normal), by using Secure Messages in FastNet Classic or by visiting any one of our open branches which can be found using the menu below.

Branches under Level 3 restrictions - Open 9am - 2pm

Branch
ASB Albany

Westfield Centre 219 Don McKinnon Drive Albany

ASB Auckland

300 Queen Street Auckland Central

ASB Botany Downs

Shop PW29/29 Park Way 11 & 15 Fountain Lane South Botany Town Centre 588 Chapel Road Botany Downs

ASB Broadway

334 Broadway Newmarket

ASB Highland Park

503 Pakuranga Highway Highland Park

ASB Lynnmall New Lynn

Shop N604 Lynnmall Shopping Centre 3058 Great North Road New Lynn

ASB Manukau City

5 Manukau Station Road Manukau

ASB Orewa

4 Hillary Square Orewa

ASB Papakura

166 Great South Road Papakura

ASB Ponsonby

309 Ponsonby Road Ponsonby

ASB Pukekohe

Pukekohe Plaza Shop 1 7 Wesley Street Pukekohe

ASB Royal Oak

703 Manukau Road Royal Oak

ASB Stoddard Road

22 Stoddard Road Mt Roskill

ASB Takapuna

45 Hurstmere Road Takapuna

ASB Wairau Park

10 Link Drive Wairau Valley Auckland

ASB Waiheke

120 Ocean View Road Oneroa Auckland

ASB Warkworth

11 Queen Street Warkworth

ASB Wellsford

139 Rodney Street Wellsford

Branches under Level 2 restrictions - Open normal business hours

Branch
ASB Ashburton

Ground Floor 166 Burnett Street Mount Maunganui Ashburton

ASB Bayfair

Bayfair Shopping Centre Shop 906 corner Maunganui and Girven Road Bayfair

ASB Blenheim

60 Market Street Blenheim

ASB Cambridge

69 Victoria Street Cambridge

ASB Cashel Mall

150 Cashel Street Christchurch Central

ASB Chartwell

Shop S260 Chartwell Shopping Centre Corner Comries and Hukanui Road Chartwell

ASB Dargaville

127 Victoria Street Dargaville

ASB Dunedin

299 George Street Dunedin Central

ASB Gisborne

170 Gladstone Road Gisborne

ASB Gore

10 Main Street Gore

ASB Greymouth

44 Mackay Street Greymouth

ASB Hamilton

Corner Bryce and Barton Streets Hamilton Central

ASB Hastings

117 Market Street North Hastings

ASB Hornby

Shop 62 The Hub 418 Main South Road Hornby

ASB Invercargill

46 Deveron Street Invercargill

ASB Johnsonville

Shop 47 34 Johnsonville Road Johnsonville

ASB Kaikohe

109 Broadway Kaikohe

ASB Kaitaia

101 Commerce Street Kaitaia

ASB Kerikeri

77 Kerikeri Road Kerikeri

ASB Lambton Quay

180A Lambton Quay Wellington Cenral

ASB Masterton

Corner King & Queen Street Masterton

ASB Matamata

53 Arawa Street Matamata

ASB Morrinsville

213 Thames Street Morrinsville

ASB Napier Branch

Corner Hastings and Emerson Street Napier

ASB Nelson Branch

Corner Trafalgar and Hardy Street Nelson

ASB New Plymouth

2 Devon Street West New Plymouth

ASB Northlands Papanui

Northlands Shopping Centre 55 Main North Road Papanui

ASB Palmerston North

Palmerston North Plaza 366 Church Street Palmerston North

ASB Paihia

Cnr Selwyn and Williams Road Paihia

ASB Paraparaumu

Coastlands Parade Coastlands Shopping Centre 3-9 Amohia Street Paraparaumu

ASB Porirua - North City

Shop 202 North City Shopping Centre Titahi Bay Road Porirua

ASB Queensgate

Corner Waterloo Road and High Street Lower Hutt

ASB Rangiora

202 High Street Rangiora

ASB Remarkables Park

Shop 07-201 Building 7 Remarkables Park Town Centre 48 Hawthorne Drive Frankton

ASB Riccarton

Westfield Shoppingtown Riccarton 129 Riccarton Road

ASB Richmond

221 Queen Street Richmond

ASB Rotorua

Shop G4 1166 Amohau Street Rotorua

ASB Taupo

34 Heuheu Street Taupo

ASB Tauranga

2/1 Spring Street CBD Red Square Tauranga

ASB Tauranga Crossing

2 Taurikura Drive Tauriko

ASB Te Awamutu

Unit 17 168 George Street Te Awamutu

ASB Te Rapa

Tenancy S110 The Base Maahanga Road Te Rapa

ASB The Palms Shirley

The Palms Shopping Centre 12 Marshland Road Shirley

ASB Timaru

242 Stafford Street Timaru

ASB Upper Hutt

Shop 100 The Mall Main Street Upper Hutt

ASB Wanganui

113 Victoria Avenue Wanganui

ASB Westport

144 Palmerston Street Westport

ASB Whakatane

202 The Strand Whakatane

ASB Whangarei

5 Rathbone Street Whangarei

ASB Willis St

60 Willis Street Wellington

Get the support you need

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

Business support

Support to help you bank online

New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.

Find out more

Everyday banking

Mobile banking and internet banking

You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.

Find out more

ATMs

Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.

Our contact centre team - 0800 803 804

Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.

Call our team

FAQs

What self-service options are available for my business?

Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.

Will my employees be able to deposit cash using an ATM?

Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.

I'm not sure how to use these machines, can I access support?

ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.

Access our Covid-19 Personal Banking Frequently Asked Questions

For all Covid-19 personal banking frequently asked questions click this link.