i

Covid-19 Branch Update

Many branches are open and we're here to help

ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.

As we move back to Alert Level 3 in Auckland and Alert Level 2 nationwide, we will continue to support you with financial relief as well as access to our banking services. The best way to contact us is by sending a Secure Message in FastNet Classic, alternatively you can call us, though wait times may be longer than usual. If you would prefer to visit a branch please check the menu below for a current list of open branches, hours and services available.

We are operating controlled entry, 2 metre physical distancing and contact tracing at all level 3 branches. All our team will be using personal protective equipment and we encourage customers to do the same. Level 2 branches are operating with the same precautions, with the exception of controlled entry.

Last updated 14 August 2020 6.30pm.

Branches under Level 3 restrictions

Branch
Operating Hours
ASB Albany

Westfield Centre 219 Don McKinnon Drive Albany

Tuesday and Thursday 9am to 2pm
ASB Auckland

300 Queen Street Auckland Central

Tuesday and Thursday 9am to 2pm
ASB Botany Downs

Shop PW2929 Park Way 11 & 15 Fountain Lane South Botany Town Centre 588 Chapel Road Botany Downs

Tuesday and Thursday 9am to 2pm
ASB Broadway

334 Broadway Newmarket

Tuesday and Thursday 9am to 2pm
ASB Highland Park

503 Pakuranga Highway Highland Park

Tuesday and Thursday 9am to 2pm
ASB Lynnmall New Lynn

Shop N604 Lynnmall Shopping Centre 3058 Great North Road New Lynn

Tuesday and Thursday 9am to 2pm
ASB Manukau City

5 Manukau Station Road Manukau

Tuesday and Thursday 9am to 2pm
ASB Orewa

4 Hillary Square Orewa

Tuesday and Thursday 9am to 2pm
ASB Papakura

166 Great South Road Papakura

Tuesday and Thursday 9am to 2pm
ASB Ponsonby

309 Ponsonby Road Ponsonby

Tuesday and Thursday 9am to 2pm
ASB Pukekohe

Pukekohe Plaza Shop 1 7 Wesley Street Pukekohe

Tuesday and Thursday 9am to 2pm
ASB Royal Oak

703 Manukau Road Royal Oak

Tuesday and Thursday 9am to 2pm
ASB Stoddard Road

22 Stoddard Road Mt Roskill

Tuesday and Thursday 9am to 2pm
ASB Takapuna

45 Hurstmere Road Takapuna

Tuesday and Thursday 9am to 2pm
ASB Wairau Park

10 Link Drive Wairau Valley Auckland

Tuesday and Thursday 9am to 2pm
ASB Waiheke

120 Ocean View Road Oneroa Auckland

Tuesday and Thursday 9am to 2pm
ASB Warkworth

11 Queen Street Warkworth

Tuesday and Thursday 9am to 2pm
ASB Wellsford

139 Rodney Street Wellsford

Tuesday and Thursday 9am to 2pm

Branches under Level 2 restrictions

Branch
Operating Hours
ASB Ashburton

Ground Floor 166 Burnett Street Mount Maunganui Ashburton

Monday to Friday from 9am to 4.30pm
ASB Bayfair

Bayfair Shopping Centre Shop 906 corner Maunganui and Girven Road Bayfair

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday from 9am to 4.30pm Sunday 10am to 4pm
ASB Blenheim

60 Market Street Blenheim

Monday to Friday from 9am to 4.30pm
ASB Cambridge

69 Victoria Street Cambridge

Monday to Friday from 9am to 4.30pm
ASB Cameron Road Tauranga

518 Cameron Road Tauranga 3110

Monday Tuesday Friday 9am to 4.30pm
ASB Cashel Mall

150 Cashel Street Christchurch Central

Monday to Saturday from 9am to 4.30pm
ASB Chartwell

Shop S260 Chartwell Shopping Centre Corner Comries and Hukanui Road Chartwell

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday from 9am to 4.30pm Sunday 10am to 4pm
ASB Dargaville

127 Victoria Street Dargaville

Monday to Friday from 9am to 4.30pm
ASB Dunedin

299 George Street Dunedin Central

Monday to Friday from 9am to 4.30pm
ASB Gisborne

170 Gladstone Road Gisborne

Monday to Friday from 9am to 4.30pm
ASB Gore

10 Main Street Gore

Monday to Friday from 9am to 4.30pm
ASB Greymouth

44 Mackay Street Greymouth

Monday to Friday from 9am to 4.30pm
ASB Hamilton

Corner Bryce and Barton Streets Hamilton Central

Monday to Friday from 9am to 4.30pm
ASB Hastings

117 Market Street North Hastings

Monday to Friday from 9am to 4.30pm
ASB Havelock North

7 Napier Road Havelock North 4130

Monday Tuesday Friday 9am to 4.30pm
ASB Hokitika

99 Revell Street Hokitika

Monday Tuesday Friday 9am to 4.30pm
ASB Hornby

Shop 62 The Hub 418 Main South Road Hornby

Monday to Friday from 9am to 4.30pm
ASB Invercargill

46 Deveron Street Invercargill

Monday to Friday from 9am to 4.30pm
ASB Johnsonville

Shop 47 34 Johnsonville Road Johnsonville

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday 9am to 4.30pm Sunday 10am to 4pm
ASB Kaikohe

109 Broadway Kaikohe

Monday to Friday from 9am to 4.30pm
ASB Kaitaia

101 Commerce Street Kaitaia

Monday to Friday from 9am to 4.30pm
ASB Kerikeri

77 Kerikeri Road Kerikeri

Monday to Friday from 9am to 4.30pm
ASB Kilbirnie

35 Bay Road Kilbirnie Wellington

Monday Tuesday Friday 9am to 4.30pm
ASB Lambton Quay

180A Lambton Quay Wellington Cenral

Monday to Friday from 9am to 4.30pm
ASB Masterton

Corner King & Queen Street Masterton

Monday to Friday from 9am to 4.30pm
ASB Matamata

53 Arawa Street Matamata

Monday to Friday from 9am to 4.30pm
ASB Morrinsville

213 Thames Street Morrinsville

Monday to Friday from 9am to 4.30pm
ASB Napier Branch

Corner Hastings and Emerson Street Napier

Monday to Friday from 9am to 4.30pm
ASB Nelson Branch

Corner Trafalgar and Hardy Street Nelson

Monday to Friday from 9am to 4.30pm
ASB New Plymouth

2 Devon Street West New Plymouth

Monday to Friday from 9am to 4.30pm
ASB Northlands Papanui

Northlands Shopping Centre 55 Main North Road Papanui

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 6pm Friday and Saturday 9am to 4.30 Sunday from 10am to 4pm
ASB Palmerston North

Palmerston North Plaza 366 Church Street Palmerston North

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday 9am to 4.30pm Sunday from 10am to 4pm
ASB Paraparaumu

Coastlands Parade Coastlands Shopping Centre 3-9 Amohia Street Paraparaumu

Monday to Friday from 9am to 4.30pm
ASB Porirua - North City

Shop 202 North City Shopping Centre Titahi Bay Road Porirua

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday from 9am to 4.30pm Sunday 10am to 4pm
ASB Queensgate

Corner Waterloo Road and High Street Lower Hutt

Monday to Saturday from 9am to 4.30pm
ASB Rangiora

202 High Street Rangiora

Monday to Friday from 9am to 4.30pm
ASB Remarkables Park

Shop 07-201 Building 7 Remarkables Park Town Centre 48 Hawthorne Drive Frankton

Monday to Saturday from 9am to 4.30pm
ASB Riccarton

Westfield Shoppingtown Riccarton 129 Riccarton Road

Monday to Saturday from 9am to 4.30pm Sunday from 10am to 2pm
ASB Richmond

221 Queen Street Richmond

Monday to Friday from 9am to 4.30pm
ASB Rotorua

Shop G4 1166 Amohau Street Rotorua

Monday to Friday from 9am to 4.30pm
ASB Taradale

276 Gloucester Street Taradale Napier 4112

Monday Tuesday Friday 9am to 4.30pm
ASB Taupo

34 Heuheu Street Taupo

Monday to Friday from 9am to 4.30pm
ASB Tauranga

2/1 Spring Street CBD Red Square Tauranga

Monday to Friday from 9am to 4.30pm
ASB Tauranga Crossing

2 Taurikura Drive Tauriko

Monday to Saturday from 9am to 4.30pm Sunday from 10am to 4pm
ASB Te Awamutu

Unit 17 168 George Street Te Awamutu

Monday to Friday from 9am to 4.30pm
ASB Te Rapa

Tenancy S110 The Base Maahanga Road Te Rapa

Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday 9am to 4.30pm Sunday from 10am to 4pm
ASB Terrace End

342 Broadway Avenue Terrace End Palmerston North 4414

Monday Tuesday Friday 9am to 4.30pm
ASB The Palms Shirley

The Palms Shopping Centre 12 Marshland Road Shirley

Monday to Saturay from 9am to 4.30pm
ASB Timaru

242 Stafford Street Timaru

Monday to Friday from 9am to 4.30pm
ASB Wanganui

113 Victoria Avenue Wanganui

Monday to Friday from 9am to 4.30pm
ASB Westport

144 Palmerston Street Westport

Monday to Friday from 9am to 4.30pm
ASB Whakatane

202 The Strand Whakatane

Monday to Friday from 9am to 4.30pm
ASB Whangarei

5 Rathbone Street Whangarei

Monday to Friday from 9am to 4.30pm
ASB Willis St

60 Willis Street Wellington

Monday to Friday from 9am to 4.30pm

Branch services during level 3

Services available - weekdays

  • Transactions that cannot be done via an ATM, phone or online banking
  • Replacement EFTPOS cards
  • Signing critical banking documents
  • Giving you access to internet banking
  • Withdrawing a cash float or making a cash deposit for businesses
  • Complete identification requirements for a new ASB bank account (by appointment only)
  • Foreign Exchange cheques for deposit to an ASB account – subject to criteria
  • Foreign exchange cash transactions in branch for ASB Customers only
  • Opening a new account

Services unavailable

  • International Money Transfers that can be completed online.
  • Deposits or payments that could be made via ATMs or online banking
  • Trade Me deposits
  • Third-party deposits: If you are a non-ASB customer and need to deposit funds into an ASB customers account, please visit your own bank to make the deposit or transfer the money online to the ASB account.

Get the support you need

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

Business support

Support to help you bank online

New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.

Find out more

More support for customers who need it

We've implemented a range of new services to support customers in vulnerable circumstances, including:

  • A priority line at our contact centre for customers aged 65+ on 0800 272 119, from 8am to 8pm weekdays or 8:30am to 5pm on weekends and holidays.
  • A priority hour in all open branches from 9am to 10am weekdays, with specialised support for customers aged 65+ needing extra support accessing branch services.

Find out more

Everyday banking

Mobile banking and internet banking

You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.

Find out more

ATMs

Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.

Our contact centre team - 0800 803 804

Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.

Call our team

FAQs

What self-service options are available for my business?

Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.

Will my employees be able to deposit cash using an ATM?

Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.

I'm not sure how to use these machines, can I access support?

ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.

Access our Covid-19 Personal Banking Frequently Asked Questions

For all Covid-19 personal banking frequently asked questions click this link.