Send a secure message in FastNet Classic internet banking, My Messages, where one of our team will respond to you.
Thank you for your patience as we have worked through temporary changes to our branch operations during the Omicron outbreak. We’re pleased to welcome customers into branches and help with their banking needs:
Our ASB branch locator tool can be used to find your nearest branch and opening hours.
Did you know you can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet classic internet banking?
If you’re new to internet banking or just want a refresher, we’ve got a series of step-by-step guides to help you get started with banking on your computer, phone or tablet. It’s important to us you feel confident and secure while banking online.
ASB FastPhone gives you access to your bank accounts anywhere, anytime, allowing you to check your balance, pay bills or move money between accounts.
To register for FastPhone call our Contact Centre on 0800 803 804. Once registered simply call Fastphone from any touchtone phone within New Zealand on 0800 272 272 (0800 ASB ASB).
Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.
Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.
ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.