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COVID-19 Branch Update

ASB branch availability under Alert Level 1

ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.

As we move into Alert Level 1 nationwide, we will continue to support you with financial relief as well as access to our banking services. The best way to contact us is by sending a Secure Message in FastNet Classic, alternatively you can call us, though wait times may be longer than usual. If you would prefer to visit a branch please visit our Branch Locator page for list of open branches, hours and services available.

To support our 65 and over customers, we have an in branch priority hour from 9-10am available during normal branch operating hours. This enables our senior customers to jump the queue and get their banking done quicker.

For your health and safety, and that of our team and other customers, if you do come into a branch, please adhere to Alert Level 1 physical distancing guidance. If you are unwell, please do not come into a branch.

Get the support you need

Personal support options

We're here to provide support and help minimise the pressure on your finances.

  • Access to funds when you need it
  • Ease pressure on loan repayments
  • Give you guidance and advice

Personal support

Business support options

Helping your business make it through is important to us.

Business support

Support to help you bank online

New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.

Find out more

More support for customers who need it

We've implemented a range of new services to support customers in vulnerable circumstances, including:

  • A priority line at our contact centre for customers aged 65+ on 0800 272 119, from 8am to 8pm weekdays or 8:30am to 5pm on weekends and holidays.
  • A priority hour in all open branches from 9am to 10am weekdays, with specialised support for customers aged 65+ needing extra support accessing branch services.

Find out more

Everyday banking

Mobile banking and internet banking

You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.

Find out more

ATMs

Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.

Our contact centre team - 0800 803 804

Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.

Call our team

FAQs

What self-service options are available for my business?

Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.

Will my employees be able to deposit cash using an ATM?

Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.

I'm not sure how to use these machines, can I access support?

ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.

Access our Covid-19 Personal Banking Frequently Asked Questions

For all Covid-19 personal banking frequently asked questions click this link.