Many branches are open and we're here to help
ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.
As we move back to Alert Level 3 in Auckland and Alert Level 2 nationwide, we will continue to support you with financial relief as well as access to our banking services. The best way to contact us is by sending a Secure Message in FastNet Classic, alternatively you can call us, though wait times may be longer than usual. If you would prefer to visit a branch please check the menu below for a current list of open branches, hours and services available.
We are operating controlled entry, 2 metre physical distancing and contact tracing at all level 3 branches. All our team will be using personal protective equipment and we encourage customers to do the same. Level 2 branches are operating with the same precautions, with the exception of controlled entry.
Last updated 14 August 2020 6.30pm.
Branches under Level 3 restrictions
Branch | Operating Hours |
|---|---|
ASB Albany Westfield Centre 219 Don McKinnon Drive Albany | Tuesday and Thursday 9am to 2pm |
ASB Auckland 300 Queen Street Auckland Central | Tuesday and Thursday 9am to 2pm |
ASB Botany Downs Shop PW2929 Park Way 11 & 15 Fountain Lane South Botany Town Centre 588 Chapel Road Botany Downs | Tuesday and Thursday 9am to 2pm |
ASB Broadway 334 Broadway Newmarket | Tuesday and Thursday 9am to 2pm |
ASB Highland Park 503 Pakuranga Highway Highland Park | Tuesday and Thursday 9am to 2pm |
ASB Lynnmall New Lynn Shop N604 Lynnmall Shopping Centre 3058 Great North Road New Lynn | Tuesday and Thursday 9am to 2pm |
ASB Manukau City 5 Manukau Station Road Manukau | Tuesday and Thursday 9am to 2pm |
ASB Orewa 4 Hillary Square Orewa | Tuesday and Thursday 9am to 2pm |
ASB Papakura 166 Great South Road Papakura | Tuesday and Thursday 9am to 2pm |
ASB Ponsonby 309 Ponsonby Road Ponsonby | Tuesday and Thursday 9am to 2pm |
ASB Pukekohe Pukekohe Plaza Shop 1 7 Wesley Street Pukekohe | Tuesday and Thursday 9am to 2pm |
ASB Royal Oak 703 Manukau Road Royal Oak | Tuesday and Thursday 9am to 2pm |
ASB Stoddard Road 22 Stoddard Road Mt Roskill | Tuesday and Thursday 9am to 2pm |
ASB Takapuna 45 Hurstmere Road Takapuna | Tuesday and Thursday 9am to 2pm |
ASB Wairau Park 10 Link Drive Wairau Valley Auckland | Tuesday and Thursday 9am to 2pm |
ASB Waiheke 120 Ocean View Road Oneroa Auckland | Tuesday and Thursday 9am to 2pm |
ASB Warkworth 11 Queen Street Warkworth | Tuesday and Thursday 9am to 2pm |
ASB Wellsford 139 Rodney Street Wellsford | Tuesday and Thursday 9am to 2pm |
Branches under Level 2 restrictions
Branch | Operating Hours |
|---|---|
ASB Ashburton Ground Floor 166 Burnett Street Mount Maunganui Ashburton | Monday to Friday from 9am to 4.30pm |
ASB Bayfair Bayfair Shopping Centre Shop 906 corner Maunganui and Girven Road Bayfair | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday from 9am to 4.30pm Sunday 10am to 4pm |
ASB Blenheim 60 Market Street Blenheim | Monday to Friday from 9am to 4.30pm |
ASB Cambridge 69 Victoria Street Cambridge | Monday to Friday from 9am to 4.30pm |
ASB Cameron Road Tauranga 518 Cameron Road Tauranga 3110 | Monday Tuesday Friday 9am to 4.30pm |
ASB Cashel Mall 150 Cashel Street Christchurch Central | Monday to Saturday from 9am to 4.30pm |
ASB Chartwell Shop S260 Chartwell Shopping Centre Corner Comries and Hukanui Road Chartwell | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday from 9am to 4.30pm Sunday 10am to 4pm |
ASB Dargaville 127 Victoria Street Dargaville | Monday to Friday from 9am to 4.30pm |
ASB Dunedin 299 George Street Dunedin Central | Monday to Friday from 9am to 4.30pm |
ASB Gisborne 170 Gladstone Road Gisborne | Monday to Friday from 9am to 4.30pm |
ASB Gore 10 Main Street Gore | Monday to Friday from 9am to 4.30pm |
ASB Greymouth 44 Mackay Street Greymouth | Monday to Friday from 9am to 4.30pm |
ASB Hamilton Corner Bryce and Barton Streets Hamilton Central | Monday to Friday from 9am to 4.30pm |
ASB Hastings 117 Market Street North Hastings | Monday to Friday from 9am to 4.30pm |
ASB Havelock North 7 Napier Road Havelock North 4130 | Monday Tuesday Friday 9am to 4.30pm |
ASB Hokitika 99 Revell Street Hokitika | Monday Tuesday Friday 9am to 4.30pm |
ASB Hornby Shop 62 The Hub 418 Main South Road Hornby | Monday to Friday from 9am to 4.30pm |
ASB Invercargill 46 Deveron Street Invercargill | Monday to Friday from 9am to 4.30pm |
ASB Johnsonville Shop 47 34 Johnsonville Road Johnsonville | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday 9am to 4.30pm Sunday 10am to 4pm |
ASB Kaikohe 109 Broadway Kaikohe | Monday to Friday from 9am to 4.30pm |
ASB Kaitaia 101 Commerce Street Kaitaia | Monday to Friday from 9am to 4.30pm |
ASB Kerikeri 77 Kerikeri Road Kerikeri | Monday to Friday from 9am to 4.30pm |
ASB Kilbirnie 35 Bay Road Kilbirnie Wellington | Monday Tuesday Friday 9am to 4.30pm |
ASB Lambton Quay 180A Lambton Quay Wellington Cenral | Monday to Friday from 9am to 4.30pm |
ASB Masterton Corner King & Queen Street Masterton | Monday to Friday from 9am to 4.30pm |
ASB Matamata 53 Arawa Street Matamata | Monday to Friday from 9am to 4.30pm |
ASB Morrinsville 213 Thames Street Morrinsville | Monday to Friday from 9am to 4.30pm |
ASB Napier Branch Corner Hastings and Emerson Street Napier | Monday to Friday from 9am to 4.30pm |
ASB Nelson Branch Corner Trafalgar and Hardy Street Nelson | Monday to Friday from 9am to 4.30pm |
ASB New Plymouth 2 Devon Street West New Plymouth | Monday to Friday from 9am to 4.30pm |
ASB Northlands Papanui Northlands Shopping Centre 55 Main North Road Papanui | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 6pm Friday and Saturday 9am to 4.30 Sunday from 10am to 4pm |
ASB Palmerston North Palmerston North Plaza 366 Church Street Palmerston North | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday 9am to 4.30pm Sunday from 10am to 4pm |
ASB Paraparaumu Coastlands Parade Coastlands Shopping Centre 3-9 Amohia Street Paraparaumu | Monday to Friday from 9am to 4.30pm |
ASB Porirua - North City Shop 202 North City Shopping Centre Titahi Bay Road Porirua | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday from 9am to 4.30pm Sunday 10am to 4pm |
ASB Queensgate Corner Waterloo Road and High Street Lower Hutt | Monday to Saturday from 9am to 4.30pm |
ASB Rangiora 202 High Street Rangiora | Monday to Friday from 9am to 4.30pm |
ASB Remarkables Park Shop 07-201 Building 7 Remarkables Park Town Centre 48 Hawthorne Drive Frankton | Monday to Saturday from 9am to 4.30pm |
ASB Riccarton Westfield Shoppingtown Riccarton 129 Riccarton Road | Monday to Saturday from 9am to 4.30pm Sunday from 10am to 2pm |
ASB Richmond 221 Queen Street Richmond | Monday to Friday from 9am to 4.30pm |
ASB Rotorua Shop G4 1166 Amohau Street Rotorua | Monday to Friday from 9am to 4.30pm |
ASB Taradale 276 Gloucester Street Taradale Napier 4112 | Monday Tuesday Friday 9am to 4.30pm |
ASB Taupo 34 Heuheu Street Taupo | Monday to Friday from 9am to 4.30pm |
ASB Tauranga 2/1 Spring Street CBD Red Square Tauranga | Monday to Friday from 9am to 4.30pm |
ASB Tauranga Crossing 2 Taurikura Drive Tauriko | Monday to Saturday from 9am to 4.30pm Sunday from 10am to 4pm |
ASB Te Awamutu Unit 17 168 George Street Te Awamutu | Monday to Friday from 9am to 4.30pm |
ASB Te Rapa Tenancy S110 The Base Maahanga Road Te Rapa | Monday to Wednesday from 9am to 4.30pm Thursday 9am to 7pm Friday and Saturday 9am to 4.30pm Sunday from 10am to 4pm |
ASB Terrace End 342 Broadway Avenue Terrace End Palmerston North 4414 | Monday Tuesday Friday 9am to 4.30pm |
ASB The Palms Shirley The Palms Shopping Centre 12 Marshland Road Shirley | Monday to Saturay from 9am to 4.30pm |
ASB Timaru 242 Stafford Street Timaru | Monday to Friday from 9am to 4.30pm |
ASB Wanganui 113 Victoria Avenue Wanganui | Monday to Friday from 9am to 4.30pm |
ASB Westport 144 Palmerston Street Westport | Monday to Friday from 9am to 4.30pm |
ASB Whakatane 202 The Strand Whakatane | Monday to Friday from 9am to 4.30pm |
ASB Whangarei 5 Rathbone Street Whangarei | Monday to Friday from 9am to 4.30pm |
ASB Willis St 60 Willis Street Wellington | Monday to Friday from 9am to 4.30pm |
Branch services during level 3
Services available - weekdays
- Transactions that cannot be done via an ATM, phone or online banking
- Replacement EFTPOS cards
- Signing critical banking documents
- Giving you access to internet banking
- Withdrawing a cash float or making a cash deposit for businesses
- Complete identification requirements for a new ASB bank account (by appointment only)
- Foreign Exchange cheques for deposit to an ASB account – subject to criteria
- Foreign exchange cash transactions in branch for ASB Customers only
- Opening a new account
Services unavailable
- International Money Transfers that can be completed online.
- Deposits or payments that could be made via ATMs or online banking
- Trade Me deposits
- Third-party deposits: If you are a non-ASB customer and need to deposit funds into an ASB customers account, please visit your own bank to make the deposit or transfer the money online to the ASB account.
Get the support you need
Personal support options
We're here to provide support and help minimise the pressure on your finances.
- Access to funds when you need it
- Ease pressure on loan repayments
- Give you guidance and advice
Business support options
Helping your business make it through is important to us.
- Early access to savings
- Overdrafts at discounted rates
- Relief from fixed financial commitments, interest costs and fees
- Guidance and advice from our experts
- Access the Government Business Finance Guarantee Scheme
Support to help you bank online
New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.
More support for customers who need it
We've implemented a range of new services to support customers in vulnerable circumstances, including:
- A priority line at our contact centre for customers aged 65+ on 0800 272 119, from 8am to 8pm weekdays or 8:30am to 5pm on weekends and holidays.
- A priority hour in all open branches from 9am to 10am weekdays, with specialised support for customers aged 65+ needing extra support accessing branch services.
Everyday banking
Mobile banking and internet banking
You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.
ATMs
Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.
Our contact centre team - 0800 803 804
Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.
FAQs
What self-service options are available for my business?
Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.
Will my employees be able to deposit cash using an ATM?
Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.
I'm not sure how to use these machines, can I access support?
ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.
Access our Covid-19 Personal Banking Frequently Asked Questions
For all Covid-19 personal banking frequently asked questions click this link.
