We're here to provide support and help minimise the pressure on your finances.
- Access to funds when you need it
- Ease pressure on loan repayments
- Give you guidance and advice
ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.
As we move into Alert Level 1 nationwide, we will continue to support you with financial relief as well as access to our banking services. The best way to contact us is by sending a Secure Message in FastNet Classic, alternatively you can call us, though wait times may be longer than usual. If you would prefer to visit a branch please visit our Branch Locator page for list of open branches, hours and services available.
To support our 65 and over customers, we have an in branch priority hour from 9-10am available during normal branch operating hours. This enables our senior customers to jump the queue and get their banking done quicker.
For your health and safety, and that of our team and other customers, if you do come into a branch, please adhere to Alert Level 1 physical distancing guidance. If you are unwell, please do not come into a branch.
We've implemented a range of new services to support customers in vulnerable circumstances, including:
You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.
Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.
Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.
Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.
Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.
ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.