Many branches are open and we're here to help
ASB has looked after our customers in the face of many challenges over the years. We'll continue to do the right thing for you, our people and our communities during the COVID-19 crisis and beyond.
Last updated 13 August 2020 5:15pm.
As we move back to Alert Level 3 in Auckland and Alert Level 2 nationwide our support can be accessed online by using the ASB App or internet banking, by calling us on 0800 803 804 (please be patient if there is a delay as call volumes may be higher than normal), by using Secure Messages in FastNet Classic or by visiting any one of our open branches which can be found using the menu below.
Branches under Level 3 restrictions - Open 9am - 2pm
Branch |
|---|
ASB Albany Westfield Centre 219 Don McKinnon Drive Albany |
ASB Auckland 300 Queen Street Auckland Central |
ASB Botany Downs Shop PW29/29 Park Way 11 & 15 Fountain Lane South Botany Town Centre 588 Chapel Road Botany Downs |
ASB Broadway 334 Broadway Newmarket |
ASB Highland Park 503 Pakuranga Highway Highland Park |
ASB Lynnmall New Lynn Shop N604 Lynnmall Shopping Centre 3058 Great North Road New Lynn |
ASB Manukau City 5 Manukau Station Road Manukau |
ASB Orewa 4 Hillary Square Orewa |
ASB Papakura 166 Great South Road Papakura |
ASB Ponsonby 309 Ponsonby Road Ponsonby |
ASB Pukekohe Pukekohe Plaza Shop 1 7 Wesley Street Pukekohe |
ASB Royal Oak 703 Manukau Road Royal Oak |
ASB Stoddard Road 22 Stoddard Road Mt Roskill |
ASB Takapuna 45 Hurstmere Road Takapuna |
ASB Wairau Park 10 Link Drive Wairau Valley Auckland |
ASB Waiheke 120 Ocean View Road Oneroa Auckland |
ASB Warkworth 11 Queen Street Warkworth |
ASB Wellsford 139 Rodney Street Wellsford |
Branches under Level 2 restrictions - Open normal business hours
Branch |
|---|
ASB Ashburton Ground Floor 166 Burnett Street Mount Maunganui Ashburton |
ASB Bayfair Bayfair Shopping Centre Shop 906 corner Maunganui and Girven Road Bayfair |
ASB Blenheim 60 Market Street Blenheim |
ASB Cambridge 69 Victoria Street Cambridge |
ASB Cashel Mall 150 Cashel Street Christchurch Central |
ASB Chartwell Shop S260 Chartwell Shopping Centre Corner Comries and Hukanui Road Chartwell |
ASB Dargaville 127 Victoria Street Dargaville |
ASB Dunedin 299 George Street Dunedin Central |
ASB Gisborne 170 Gladstone Road Gisborne |
ASB Gore 10 Main Street Gore |
ASB Greymouth 44 Mackay Street Greymouth |
ASB Hamilton Corner Bryce and Barton Streets Hamilton Central |
ASB Hastings 117 Market Street North Hastings |
ASB Hornby Shop 62 The Hub 418 Main South Road Hornby |
ASB Invercargill 46 Deveron Street Invercargill |
ASB Johnsonville Shop 47 34 Johnsonville Road Johnsonville |
ASB Kaikohe 109 Broadway Kaikohe |
ASB Kaitaia 101 Commerce Street Kaitaia |
ASB Kerikeri 77 Kerikeri Road Kerikeri |
ASB Lambton Quay 180A Lambton Quay Wellington Cenral |
ASB Masterton Corner King & Queen Street Masterton |
ASB Matamata 53 Arawa Street Matamata |
ASB Morrinsville 213 Thames Street Morrinsville |
ASB Napier Branch Corner Hastings and Emerson Street Napier |
ASB Nelson Branch Corner Trafalgar and Hardy Street Nelson |
ASB New Plymouth 2 Devon Street West New Plymouth |
ASB Northlands Papanui Northlands Shopping Centre 55 Main North Road Papanui |
ASB Palmerston North Palmerston North Plaza 366 Church Street Palmerston North |
ASB Paihia Cnr Selwyn and Williams Road Paihia |
ASB Paraparaumu Coastlands Parade Coastlands Shopping Centre 3-9 Amohia Street Paraparaumu |
ASB Porirua - North City Shop 202 North City Shopping Centre Titahi Bay Road Porirua |
ASB Queensgate Corner Waterloo Road and High Street Lower Hutt |
ASB Rangiora 202 High Street Rangiora |
ASB Remarkables Park Shop 07-201 Building 7 Remarkables Park Town Centre 48 Hawthorne Drive Frankton |
ASB Riccarton Westfield Shoppingtown Riccarton 129 Riccarton Road |
ASB Richmond 221 Queen Street Richmond |
ASB Rotorua Shop G4 1166 Amohau Street Rotorua |
ASB Taupo 34 Heuheu Street Taupo |
ASB Tauranga 2/1 Spring Street CBD Red Square Tauranga |
ASB Tauranga Crossing 2 Taurikura Drive Tauriko |
ASB Te Awamutu Unit 17 168 George Street Te Awamutu |
ASB Te Rapa Tenancy S110 The Base Maahanga Road Te Rapa |
ASB The Palms Shirley The Palms Shopping Centre 12 Marshland Road Shirley |
ASB Timaru 242 Stafford Street Timaru |
ASB Upper Hutt Shop 100 The Mall Main Street Upper Hutt |
ASB Wanganui 113 Victoria Avenue Wanganui |
ASB Westport 144 Palmerston Street Westport |
ASB Whakatane 202 The Strand Whakatane |
ASB Whangarei 5 Rathbone Street Whangarei |
ASB Willis St 60 Willis Street Wellington |
Get the support you need
Personal support options
We're here to provide support and help minimise the pressure on your finances.
- Access to funds when you need it
- Ease pressure on loan repayments
- Give you guidance and advice
Business support options
Helping your business make it through is important to us.
- Early access to savings
- Overdrafts at discounted rates
- Relief from fixed financial commitments, interest costs and fees
- Guidance and advice from our experts
- Access the Government Business Finance Guarantee Scheme
Support to help you bank online
New to internet banking? We want to make sure you feel confident and secure while banking online. Check out our step-by-step guides to help you get started with banking on your computer, phone or tablet.
Everyday banking
Mobile banking and internet banking
You can do almost all of your day-to-day banking on the ASB Mobile banking app and FastNet Classic internet banking. For tips and tricks on getting started and making the most of them, check out our guide.
ATMs
Our Smart ATMs and change management machines can take cash deposits, give you cash from your account, and let you know your balance. Many of them are in secure lobbies, and they have security devices to help prevent fraud.
Our contact centre team - 0800 803 804
Our team are standing by to help. They're available from 8am to 8pm, or 8:30am to 5pm on weekends and holidays. They can answer questions, help you resolve any issues on your accounts, and more.
FAQs
What self-service options are available for my business?
Our Smart ATMs and Fastchange machines can take cash deposits as well as dispense rolled coins and small denomination notes for your cash float. These options enable business customers to do their banking at any time of the day, avoiding potentially long queues in the branch. We can also work with our customers to support the move to a digital strategy for their business.
Will my employees be able to deposit cash using an ATM?
Employees depositing cash via a smart ATM will need to be verified as an 'Authorised Depositor'. Our team can work with businesses to assist with organising a deposit card for employees doing the banking when they come on board or change and support them in becoming familiar with the process.
I'm not sure how to use these machines, can I access support?
ASB is committed to supporting customers with the change. This includes arranging for staff at the nearest branch to demonstrate how to use Smart ATMs and bag drop units.
Access our Covid-19 Personal Banking Frequently Asked Questions
For all Covid-19 personal banking frequently asked questions click this link.
