Why do I need to change my password?

Last Updated: 02 Mar 2023

We are committed to ensuring your online banking is safe and secure, so we are asking all our customers who haven’t changed their password in several years to update their password. By changing your password, we can help ensure your password meets modern security standards.

Why am I being asked to do this now?

In recent years there has been an increase in cyber attacks and password breaches globally. We want to ensure our customers’ accounts are kept safe and to do this we need our customers to change their passwords regularly.

How do I know this isn't fraud?

We have only sent notifications within your FastNet Classic internet banking or ASB Mobile App. We will never send you a text message or email with a link asking you to change your password. If you do receive a message through text or email with a link asking you to click to log in or to provide details, this should be deleted. If you have shared information after clicking on a link and are concerned you may have been a victim of fraud, contact our fraud team immediately on 0800 ASB FRAUD (0800 272 372).

What if I don't want to change it?

We are not requiring you to change your password at this time, however we anticipate that we will require you to change it in the future so we do encourage you to take action now.

My password is very secure and meets modern security standards, do I still need to change it?

It's great that you understand the importance of having a strong password, however it's still important to change your password regularly to reduce cyber risks. Older passwords are encrypted using an older encryption algorithm (this is the method we use to store your passwords securely) and the modern algorithms we use now are more secure, so even if your password is high quality it's still a good idea to change it.

How can I change my password?

How do I reset or change my ASB login password using ASB Mobile app?

How do I change my FastNet Classic password online from within FastNet Classic?

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