I can't log in to ASB Mobile – what am I doing wrong?
Last Updated: 03 Jun 2016
If this is the first time you’ve tried to Log in to ASB Mobile, the first thing to check is your Username and Password. This is the same Username and Password you use for FastNet Classic internet banking.
Check that the zeros, O's, ones or I's in the Username you selected and the Password we supplied to you are correct. It’s easy to miss-key these when entering them. If your password was changed after 23 May 2015, it will be case sensitive.
If you’ve selected your own Password, check it’s correct. If it is correct and you still can’t log in, call the Mobile Help Desk on 0800 MOB BANK (0800 662 226). If you are overseas, call us on + 64 9 306 3185.
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