What happens if my Direct Debit can't be processed?

Last Updated: 17 May 2016

Direct Debit transactions are attempted once.  A Direct Debit will automatically dishonour if there isn’t enough money in your account to cover it.

Dishonoured payments are sent back to the Initiator (the person you pay with the Direct Debit) and it is their responsibility to arrange an alternative payment method with you.

Other reasons a direct debit might not work include:

·         A hold on your account.

·         ASB hasn’t received an authority allowing the Direct Debit.

·         The Direct Debit is to the wrong account suffix.

·         ASB cancelled the Direct Debit authority on your request.

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