What happens if my Direct Debit fails and can't be processed?
A Direct Debit can fail for a number of reasons. They will automatically dishonour if the account you're attempting to pay from cannot accept the Direct Debit. Reasons a Direct Debit may not be accepted include:
- You have a hold on your account.
- ASB hasn’t received an authority allowing the Direct Debit.
- The Direct Debit is to the wrong account suffix.
- ASB cancelled the Direct Debit authority on your request.
- The Direct Debit was attempted on a savings or investment account.
If a Direct Debit transaction is attempted while there are insufficient funds to make the payment, one of two actions will happen.
- Depending on your account history, we may choose to process the Direct Debit, taking your account into unarranged overdraft.
- The Direct Debit transaction may be attempted again after midnight. If there are still insufficient funds available then the Direct Debit will not be processed.
Dishonoured payments are sent back to the initiator (the person you pay with the Direct Debit) and it is their responsibility to arrange an alternative payment method with you.
To have the ability to create a direct debit file to pull money from other accounts, you must be a ...
We also allow automatic importing of payments into FastNet Business from your accounting software if your accounting software provider supports ...
If any of the payers in a receipt, for example, do not have sufficient funds, the money cannot be deducted ...
Before you begin, display the Create Direct Debit Receipt page by: Selecting Transactional Banking on the FastNet Business tab bar ...