What happens if my Direct Debit fails and can't be processed?

Last Updated: 10 May 2017

A Direct Debit can fail for a number of reasons. They will automatically dishonour if the account you're attempting to pay from cannot accept the Direct Debit. Reasons a Direct Debit may not be accepted include:

  • You have a hold on your account.
  • ASB hasn’t received an authority allowing the Direct Debit.
  • The Direct Debit is to the wrong account suffix.
  • ASB cancelled the Direct Debit authority on your request.
  • The Direct Debit was attempted on a savings or investment account.

If a Direct Debit transaction is attempted and there are insufficient funds in your account to make the payment, it will be attempted again after midnight.

If there are still insufficient funds available, the Direct Debit will then either dishonour or in some instances may be referred to a staff member on the next business day to determine if the Direct Debit should be allowed or dishonoured.

Dishonoured payments are sent back to the initiator (the person you pay with the Direct Debit) and it is their responsibility to arrange an alternative payment method with you.

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