What can I do if I exceed a FastNet Business payment limit?
If possible, send the payment on another day when daily limits have reset. If you need to send the payment today, check the FastNet Business message to identify which limit has been exceeded.
- Information message: the payment may be close to, or may have exceeded, a daily limit
- Error message: the payment cannot be sent because you have exceeded a daily limit
The message may refer to one of these limits:
- User Limit
- Account or Division Limit
- International Limit (for international payments)
Use one of the following options that matches the type of limit shown in the message.
If you exceed a User Limit
You may be able to:
- Ask a site administrator to change the User Limit
- Request a payment release
- Ask another user to authorise the payment, if they have enough available limit
If you exceed an Account or Division Limit
To permanently increase an Account or Division Limit, see how to increase account or division limit.
Alternatively, you may be able to:
- Request a payment release
- Send the payment from a different account
- Remove non-urgent payees
- Change the payment date
If you exceed an International Limit
If you do not have the FastNet Business International module, overseas payments made using basic International Money Transfers (IMTs) cannot exceed your approved daily Account Limit or $250,000, whichever is lower.
If you need to send the payment today, contact your ASB branch or relationship manager.
If your business regularly exceeds this limit, contact the FastNet Business Help Desk on 0800 22 55 27, Monday to Friday, 8am to 6:30pm, to discuss the FastNet Business International module.
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