I'm in FastNet Business, how do I get a payment release?
You can ask the FastNet Business Help Desk to release Bulk payments, Same Day Cleared Payments, Bulk IMTs and Transfers on your behalf:
This is the best option if you do not have other authorisers with sufficient User Limits and if you can get the required signatories' approval today.
To request a payment release:
- Check that the payment is fully authorised and that you have attempted to send it for processing (you have clicked the Send payments button).
- Print a summary of the payment (from within FastNet Business).
- Write your instructions on the printout (e.g. Please release this payment as we have exceeded our limit).
- Write a contact name and phone number and/or email address on the printout so that the FastNet Business Help Desk knows who to contact regarding this payment.
- Ask the account signatories for the account from which the payment is being deducted to sign the printout (e.g. a two-to-sign account requires two signatories to authorise the payment release).
- Send the completed form to the FastNet Business Help Desk by fax 09 337 2102, or scan and email it to FNBHelpDesk@asb.co.nz between 7:30am and 8:00pm, Monday to Friday.
Please allow around an hour for your payment release. The FastNet Business Help Desk will contact you by phone or email when it’s done.
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