I've forgotten my FastPhone ID Code? What can I do?

Last Updated: 17 Apr 2014

You need to call our team on 0800 803 804, or come into any ASB Branch and we’ll issue you a new one.

 Can I change my ID Code at any time?

 Yes, you can.  Here’s how:

  • Call FastPhone on 0800 272 272 and key in your Customer Access Number, your current ID code and press 6. Then follow the instructions.

What type of phone can I use for telephone banking?

Any touchtone telephone will work, including mobile phones.

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