Safe banking with ASB

Having safe banking habits is a great way to make sure you keep yourself and your information secure. Read these tips and tricks to find out how to bank safely with ASB.

Do you think you've been targeted by an online or phone scam? Please contact us on 0800 327 863. ASB takes security seriously and we'll do everything we can to help you.

01

Best practice for safe banking

Keep these tips in mind:

Keep credit cards and EFTPOS cards in safe places
If someone knows your PIN, call us at 0800 327 863, or change it through FastNet internet banking or the mobile app
If you lose your Netcode token, contact us immediately
Check your bank statements regularly to make sure they match the transactions you made
Never share, write down or tell anyone your PIN number, access codes or passwords
Never store these codes in an unsecure file on your computer
Remember: ASB will never contact you directly asking you to confirm your PIN, online username, online password or Netcode token serial number
Never email credit card details or share them with someone you don't know over the phone
Never tell someone your credit card number or expiry date unless they are specifically required to buy something

02

Using your credit and debit cards safely

Always sign your new card as soon as you get it
Destroy any old documents or receipts that display your credit card number
Always choose a safe PIN
Use different PIN numbers for your different cards
Cut any expired cards in half
Make sure you get your card back after using it
Never let anyone else use your card
If you haven't automatically received a reissued credit card before the current one expires, please contact us immediately

03

Using EFTPOS and ATM terminals

Never use an ATM or EFTPOS terminal that looks like it may have been tampered with
Be careful when you use an ATM to make sure other people can't see you entering your PIN
Be wary of anyone offering to help - especially if your card has just been retained (eaten) by the ATM
If your card has been retained by an ATM, go to the nearest branch or call 0800 803 804 immediately

04

Shopping online

Always check for a secure browser connection before entering a credit or debit card details online. Look out for a URL that starts with "https" or a locked padlock in the address bar next to the URL
Never use your debit or credit card number as a form of ID
Only enter your details if you're ready to make a purchase
If you buy something online, print out a copy of the transaction for your records
Before buying online, check that the online store has a return and refunds policy
When using your card to buy things online, look for reputable online stores. If you're unsure, request more information from them about the company and the goods and services they are selling

05

Travelling overseas

Never leave travel documents or credit cards unattended
Where possible, use safety deposit boxes or safes to store these items rather than leaving them in a suitcase or room
Consider using a credit or debit card for making payments while overseas. You can always transfer money to your credit card to give it a credit balance if you're worried about exceeding your limit
If you lose your credit card, or your card is retained by an ATM, or you have any other banking security concerns, call us collect on +64 9 306 3000 immediately
Contact us before you go overseas, so we know international transactions on your credit card are correct and not suspected as fraudulent transactions

Read our top tips and travel essentials guide for more information.

Other helpful guides

Staying safe online with ASB

FastNet Classic internet banking security tips

Internet security - tips and tricks

Scams and phishing - what to look out for

Contact us

Call us

If you are concerned that there has been a breach in your ASB account security, contact us immediately.

0800 803 804

Suspicious email or SMS message?

Forward any suspicious looking emails to phishing@asb.co.nz.

If you receive a suspicious SMS message please delete it.

If you’re concerned about either an email or SMS you’ve received, call us on 0800 803 804.