Safe banking with ASB

Having safe banking habits is a great way to make sure you keep yourself and your information secure. Read these tips and tricks to find out how to bank safely with ASB.

Do you think you've been targeted by an online or phone scam? Please contact us on 0800 327 863. ASB takes security seriously and we'll do everything we can to help you.


Best practice for safe banking

Keep these tips in mind:

  • Keep credit cards and EFTPOS cards in safe places
  • If someone knows your PIN, call us at 0800 327 863, or change it through FastNet internet banking or the mobile app
  • If you lose your Netcode token, contact us immediately
  • Check your bank statements regularly to make sure they match the transactions you made
  • Never share, write down or tell anyone your PIN number, access codes or passwords
  • Never store these codes in an unsecure file on your computer
  • Remember: ASB will never contact you directly asking you to confirm your PIN, online username, online password or Netcode token serial number
  • Never email credit card details or share them with someone you don't know over the phone
  • Never tell someone your credit card number or expiry date unless they are specifically required to buy something


Using your credit and debit cards safely

  • Always sign your new card as soon as you get it
  • Destroy any old documents or receipts that display your credit card number
  • Always choose a safe PIN
  • Use different PIN numbers for your different cards
  • Cut any expired cards in half
  • Make sure you get your card back after using it
  • Never let anyone else use your card
  • If you haven't automatically received a reissued credit card before the current one expires, please contact us immediately


Using EFTPOS and ATM terminals

  • Never use an ATM or EFTPOS terminal that looks like it may have been tampered with
  • Be careful when you use an ATM to make sure other people can't see you entering your PIN
  • Be wary of anyone offering to help - especially if your card has just been retained (eaten) by the ATM
  • If your card has been retained by an ATM, go to the nearest branch or call 0800 803 804 immediately


Shopping online

  • Always check for a secure browser connection before entering a credit or debit card details online. Look out for a URL that starts with "https" or a locked padlock in the address bar next to the URL
  • Never use your debit or credit card number as a form of ID
  • Only enter your details if you're ready to make a purchase
  • If you buy something online, print out a copy of the transaction for your records
  • Before buying online, check that the online store has a return and refunds policy
  • When using your card to buy things online, look for reputable online stores. If you're unsure, request more information from them about the company and the goods and services they are selling


Travelling overseas

  • Never leave travel documents or credit cards unattended
  • Where possible, use safety deposit boxes or safes to store these items rather than leaving them in a suitcase or room
  • Consider using a credit or debit card for making payments while overseas. You can always transfer money to your credit card to give it a credit balance if you're worried about exceeding your limit
  • If you lose your credit card, or your card is retained by an ATM, or you have any other banking security concerns, call us collect on +64 9 306 3000 immediately
  • Contact us before you go overseas, so we know international transactions on your credit card are correct and not suspected as fraudulent transactions

Read our top tips and travel essentials guide for more information.

Other helpful guides

Contact us

Call us

If you are concerned that there has been a breach in your ASB account security, contact us immediately.

0800 803 804

Suspicious email or SMS message?

Forward any suspicious looking emails to phishing@asb.co.nz.

If you receive a suspicious SMS message please delete it.

If you’re concerned about either an email or SMS you’ve received, call us on 0800 803 804.

ASBSafe banking with ASB