Staying safe online with ASB

ASB takes security seriously. Not only do we use high security standards, we also constantly review and renew our security. Read this guide to understand our systems and how to use them safely.

Do you think you've been targeted by an online or phone scam? Please contact us on 0800 327 863. ASB takes security seriously and we'll do everything we can to help you.


Logging in to your ASB accounts

To log in to your account, you need to enter your unique user name and password. Five incorrect attempts to log in will result in a lock out. You may be presented with our reCAPTCHA security feature during this process. This is to discourage people trying to guess passwords or compromise your accounts.

You'll also be able to see the time and date of your last log in. This way you'll know that no one else has accessed your accounts.

Use Netcode for added security

You can also increase your security by requiring Netcode at log in. When you log in, you'll be sent a Netcode, either through an SMS message or from your Netcode token. You'll need to enter that code when you log in, along with your username and password. It's another way to ensure that no one can access your ASB accounts without your knowledge.

Find out how to register for Netcode


Banking online with ASB

ASB uses strong encryption to protect your information

Once you've logged in, your browser is accessing our servers. To protect any information that passes between the two, ASB only allows secure connections. Any information travelling between your browser and ASB's server is encrypted. ASB unscrambles the information when it's safely on our server.

Authenticated pages

If you're using a modern browser, you'll see a padlock displayed next to the address bar when you're on the ASB website. This is called an Extended Validation (EV) SSL Certificate. If you don't see the padlock in your browser, it means the website hasn't been authenticated and may not be secure.

ASB has selected a leading security certificate provider, Entrust, to give us the most up to date security solutions for our website. You may see their certificate displayed on our sites by clicking on the padlock in the address bar.

Extra security

For added security, use Netcode as an extra layer of protection when you're making payments and transactions online.

We also mask the first 12 digits of your credit cards, displaying only the last four when you're logged in to FastNet Classic internet banking. This is an extra precaution to keep your information secure.


Logging out of your accounts

We'll automatically log you out after a certain amount of inactivity. But if you're finished, it's safer to make sure you log out manually.

Once you've logged out, all the pages you visited in our online banking websites are cleared from your browser's cache. This way, no one can find your information through your browser history or computer's hard drive. To avoid your passwords being used without authorisation, never save them in your browser, even if you are prompted to do so.


Contacting ASB through social media

To protect your security and privacy, please do not share any personal or sensitive information on Twitter or Facebook. We may ask you to Private or Direct message us with information if required.

If you are contacting us through Twitter, make sure to follow us (@ASBBank) to receive Direct Messages from us.


The ASB security team

Our dedicated security team investigates new technologies and threats, monitors activity and responds promptly to any emerging security issues. We regularly use reputable independent consultants to audit the security of our systems.


ASB's email policy

ASB uses email to keep you informed and up-to-date with what's happening with your accounts. To protect our customers from phishing and scam emails, we have a very clear policy on how we communicate via email.

Phishing and scam emails will often try to get personal or account details from you. This is why ASB:

  • Might advise logging in to an account to complete an action, but will never give you a link to the log in page. Instead, we'll encourage you to type www.asb.co.nz directly into your browser and log in from there
  • Will always ask you to call us back on 0800 327 863 if we detect suspicious transactions on your account
  • Will never ask you to confirm any secure banking information via email (account or credit card details, password, PIN number or Netcode details)
  • Will never claim to have lost any of your details and need you to re-send them
  • Won't claim that someone else has logged into your account
  • Won't ask you to confirm your internet banking username or password

Our emails will always give you the option to opt our and not receive further communications via email.

If you have received a suspicious email, please forward it to our dedicated email scam team on phishing@asb.co.nz.

If you've already clicked a link in a suspicious email, or if in doubt, please call us on 0800 327 863 and we will immediately reset your internet banking password. You can also reset it yourself through FastNet internet banking or the mobile app.

Contact us

Call us

If you are concerned that there has been a breach in your ASB account security, contact us immediately.

0800 327 863

Suspicious email or SMS message?

Forward any suspicious looking emails to phishing@asb.co.nz.

If you receive a suspicious SMS message please delete it.

If you’re concerned about either an email or SMS you’ve received, call us on 0800 327 863.

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